POSITION TITLE: Case Manager—Health Navigator

DEPARTMENT: Student Success & Engagement

REPORTS TO: Executive Director of Student Care and Retention

POSITION SUMMARY:

The Case Manager – Health Navigator role provides case management providing support services for students in attaining their educational, interpersonal, and academic goals. The Case Manager – Health Navigator provides support to Dominican Undergraduates with specific focus on their social and academic integration into Dominican University. Utilizing the Dominican University case management platform and Unite Us platform, this position will provide wrap around holistic support plans for students having experienced an emergent barrier to their wellbeing and implement structured support plans to ensure comprehensive care has been coordinated.  This role is focused on removing barriers to care by identifying critical resources for students, helping them navigate through health care services, university systems, and promoting client health. They work closely with students’ external care team, which may include doctors, nurses, and other clinical staff to support positive client health outcomes. 

DUTIES AND RESPONSIBILITIES:

Intensive Case Management: 

• Manages a dedicated caseload of Assessment and Care Team and Student Care Network student cases, ensuring coordination of care and resolution of barriers impeding student well-being.  
• Manages a caseload of students having experienced hospitalization, medical withdrawals and oversight for their coordinated follow up care  
• Design focused reintegration plans in coordination with the Assessment and Care Team that support academic supports as well as social emotional supports. Coordinates the with students care team on management of their discharge summary.
• Supports the coordination of communication follow up to key continents in the students circle of support 
• Supports administrative decision making and assessment on eligibility for student medical withdrawal  

Resource Navigation:

• Manages the Unite Us platform supporting student resolution of social and structural determinant of health equity gaps
• Manage programs that provide students technology access, including short term laptop loans, long term laptop loans, and community partner laptop purchasing programs
• Serves as a one stop shop for student internal and external referrals
• Provides consultation for students on topics including but not limited to Medicaid applications, SNAP, housing and food insecurity resources as well as other resources to address well-being.
• Partner with wellness center on external mental health and case management partnerships
• Connect students in crisis to internal and external mental health resources.
• Collaborate with external care teams to support students' mental health outcomes.
• Providing psycho-educational outreach programming related to mental health awareness and support.

Required Qualifications:

• Masters degree in social work, counseling, student development or related field
• Experience with case management, access and disability services, and basic needs resources assessment and navigation (i.e. local and state housing support resources, SNAP and other federal benefits, health care for uninsured)
• Experience working with a diverse study body and designing supports to meet student needs
• Excellent organizational skills and ability to manage time and tasks independently to meet work objectives
• Ability to take initiative and follow through with minimal supervision
• Ability to maintain confidentiality in all matters related to the position

Preferred Qualifications:

• Experience with student support case-management technologies like Pharos360
• Understanding of college student development theory
• Previous experience with HSIs or minority serving institutions

Physical Demands:

• Ability to spend long durations of the workday sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Salary and FLSA Status

• Salary: $53,940 - $64,000 annually
• FLSA Status: Exempt 37.5 hours

Benefits

• Comprehensive health, dental, and vision insurance
• Retirement plan with employer matching contributions
• Professional development opportunities
• Tuition remission for employees and their dependents
• Flexible spending accounts (FSA)
• Generous paid time off (PTO)

Employment at Dominican University is contingent upon the successful completion of a background investigation.

About Dominican University

Dominican University is a Catholic, comprehensive teaching university located in River Forest, a suburb of Chicago, with an additional campus in the Pilsen neighborhood of Chicago. Accredited by the Higher Learning Commission, Dominican University offers associate, baccalaureate, master’s, and doctoral degrees. It is highly regarded for its academic rigor, thoughtful accompaniment of students, intentional affordability, and values- based, relationship-centered learning environment.

Dominican currently enrolls over 3,300 students, including 2,280 undergraduates and 1,027 graduate students. Sixty-eight percent (68%) of undergraduate students identify as Latinx, 5% as Black or African American, and 3% as Asian. Under-represented minority students comprise 77% of the undergraduate enrollment and 38% of the graduate enrollment. Over 90 percent of undergraduates receive some form of financial aid. Nearly half of all undergraduates are first-generation college students; over half are federal Pell Grant recipients, illustrating their families’ level of income; and 58% are eligible for low-income MAP grants from the State of Illinois.

Recognized since 2011 as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education, Dominican is committed to expanding and enhancing educational opportunities for Latinx students and all students from historically underrepresented groups. For more information, visit www.dom.edu.

Expectations for all Dominican Employees:

To support the University's mission of preparing students to pursue truth, give compassionate service, and participate in the creation of a more just and humane world, engage in university service work that promotes collaboration and community building. This includes participating in organizational initiatives, supporting campus events, contributing to community outreach, and fostering a diverse and inclusive environment through involvement in various staff-driven activities and groups.

Institutional Statement

Dominican University is committed to fostering a diverse and inclusive academic community. We encourage applications from individuals of all backgrounds. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Equal Employment Opportunity Statement

Dominican University is an equal opportunity employer and encourages applications from women, minorities, individuals with disabilities, and protected veterans.