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Position Summary:

Florida Atlantic University is seeking Help Desk Technician's – Boca Raton, FL.

Summary of Responsibilities include:

• Responsible to handle incoming requests via phone, chat, tickets, and in person.
• Provide first-line, basic support: login assistance, password resets, WiFi configurations, email configurations, installation, configuration, maintenance and support of hardware and software for desktops, laptops, wireless and cellular devices, peripherals, and university-supported applications.
• Create, log, update, and resolve technology tickets.
• Excellent customer service and written and verbal communication skills are essential to this position.

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Minimum Qualifications:

Must be able to work efficiently in a team and independently.

Customer service experience.

Salary:

$14.00 -$15.00 per hour.

College or Department:

OIT: Technology Support Services

Location:

Boca Raton

Work Days and Hours:

Saturday and/or Sunday 9:00 a.m. - 6:00 p.m. and/or weeknight hours (Monday - Thursday) from 5:00 p.m. to 9:00 p.m.

Application Deadline:

2024-08-20

Special Instructions to Applicant:

This is a part-time position.

APPLICATION DOCUMENTS REQUIRED:
Resume

OFFICIAL SEALED TRANSCRIPTS REQUIRED:
Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.

PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.

REQUEST FOR ACCOMODATIONS:
Individuals with disabilities requiring accommodations may contact Human Resources at 561-297-3057. For inquiries concerning employees, job applicants or other available accommodations, please email accommodate@fau.edu or call the Office of Civil Rights and Title IX at (561) 297-3004.