Building Services Officer

Date Posted: 08/06/2024
Req ID: 39148
Faculty/Division: VP & Provost
Department: Hart House
Campus: St. George (Downtown Toronto)
Position Number: 00056025

Description:

About us:

About Us – Hart House
Hart House is a centre for experiential education outside the classroom at the University of Toronto. Since it opened in 1919, Hart House functions as a place where students, faculty,staff, alumni and members of the broader community connect with each other and the world. Through an array of co-curricular programming in the arts, dialogue and wellness, Hart House works with local and international partners to foster community and to create innovative learning opportunities for students. Hart House operates from a historic facility on the St. George campus, as well as a 150-acre farm in Caledon, Ontario, offering a wide range of services through a social enterprise model that generates revenue to support its student-focused programming on all three University of Toronto campuses.

About Us - Department
The Facilities department ensures the ongoing operation of physical plant of the House and the Farm Property. This is accomplished through following main streams of performance: Ongoing health and safety of all staff, students, guests and visitors; Regular maintenance and repair of the facility (following these protocols: Compliance / Maintenance / Repair / Restoration / Replacement); Major Capital Project Management; Ongoing collaboration and cooperation with University Partners.

Your opportunity:

Under the general direction of the Facilities and Caretaking Supervisor the incumbent is responsible for overseeing the safety and security of people, equipment and the building within a 365-days-a-year operation (open to the public 7 am to midnight, and also staffed from midnight – 7 am); resolving problems and conflicts during weekend day, evening and overnight shifts; and responsible for offering guidance and direction when appropriate and necessary to events staff (AV, set-up, catering) to ensure work is completed to expected standards.

The Building Services Officer provides leadership in any accident or emergency situation until superseded by police, emergency services or senior Hart House personnel; completes accident and incident reports, in conjunction with University of Toronto or Toronto Police Services, as needed; maintains report log for operation for each shift, including security sweeps, incidents, accidents and other important activities to ensure continuity of information gathering and reporting for the facilities department.

Your responsibilities will include:

• Responding to incidents and notifying appropriate staff, supervisors and/or authorities as required
• Identifying and resolving minor building security issues
• Applying established standards to control the distribution of access to designated University spaces
• Informing others of guidelines and legal obligations associated with serving alcohol at events on campus
• Verifying membership status of visitors
• Conducting routine building inspections
• Resolving issues within the scope of the role and escalating problems as required
• Liaising between clients and Facilities
• Overseeing day-to-day service delivery requirements and operational needs
• Following rules and procedural instructions when receiving, sorting and distributing mail
• Placing orders with couriers for the pick-up and delivery of mail
• Handling courier deliveries

Essential Qualifications:

• College Diploma(2 years) in the fields of venue management and security or an acceptable equivalent combination of education and experience
• Minimum three years related experience in building management; some working knowledge of custodial, maintenance and safety and security practices; customer service in an events related setting
• Applicant must be bondable
• Demonstrated ability to manage conflict, exercise independent decision making, set priorities, and negotiate competing demands
• Proven supervisory skills
• CPR/First Aid certification required. Experience with Automated External Defibrillator an asset
• Computer skills required: Microsoft Word, Excel, Outlook, various web browsers, Adobe PDF
• Superior skills in general repairs and operation of lighting and audio/visual equipment
• Ability to actively listen and then communicate effectively and courteously both verbally and in writing to a diverse Hart House community, including students, alumni, members, clients, and Hart House staff

Assets (Nonessential):

• Event management software and facilities service tracking software knowledge and experience

To be successful in this role you willbe:

• Communicator
• Proactive
• Problem solver
• Resourceful
• Responsible
• Tactful

Closing Date: 08/18/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term. This is a term role for 24-month, with the possibility of extension based on Capital Project Progress.
Schedule: Full-Time. Monday to Friday 8:45am – 5:00pm, with occasional overtime.
Pay Scale Group & Hiring Zone:
USW Pay Band 08 -- $62,832. with an annual step progression to a maximum of $80,351. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Facilities/Ancilliary Services
Recruiter: Maggie Ng

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

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All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact uoft.careers@utoronto.ca.

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