Associate Design Strategist (Department of Emergency Medicine)

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Associate Design Strategist (Department of Emergency Medicine)

Job Profile Title
Manager Research Project A

Job Description Summary
The Penn Medicine Nudge Unit is recruiting an Associate Design Strategist for a unique role at the intersection of healthcare and behavioral design. Join a collaborative, impactful, and equity-focused team working to improve health outcomes and effect systemic change at Penn Medicine and across the healthcare industry.

The Nudge Unit is a joint venture between the Penn Medicine Center for Health Care Transformation & Innovation (CHTI) and the University of Pennsylvania Center for Health Incentives and Behavioral Economics (CHIBE). Founded in 2016, the Nudge Unit is the world's first behavioral design team embedded within a health system. We leverage insights from behavioral and implementation sciences to design, implement, evaluate, and scale nudges that steer medical decision-making toward higher-value care, improved patient outcomes, and more equitable health care delivery. Our vision is a future where the right choice is the easy choice.

The Nudge Unit has worked on 100+ projects, testing interventions in health systems and conducting over 25 randomized trials. Our work has resulted in over 100 publications in leading medical journals like NEJM, JAMA, Nature, and PNAS. The Nudge Unit currently supports a broad portfolio of projects to improve care within Penn Medicine as well as a grant funded research aimed at improving acute care and preventing overdoses and injuries. Our interventions often use electronic health records, automated text messaging, smartphone apps, and other digital interventions to change behavior.

Job Description

The Associate Design Strategist applies methods of service design, design research and innovation practices to understand complex problem spaces and define opportunities for improvement. They will collaborate with Nudge Unit and CHTI staff, and project partners to define opportunities for “nudges” to improve health outcomes and patient, clinicians, and staff experience. Partnering with a diverse population of clinicians, staff, and patients, the Associate Design Strategist will help build feedback loops and co-creation strategies that incorporate both lived and expert experience into the design process.

This role will report to the Senior Design Strategist follows a hybrid work schedule, requiring 2-3 days a week onsite in Philadelphia for in-person office days and/or conducting ethnographic research at one of our hospitals.

The Associate Design Strategist must have the ability to work with diverse stakeholders, be comfortable coding and synthesizing data, and have excellent communication skills.

One portfolio example showing your work is required. Please attach PDF along with your resume to apply.

The responsibilities include:

• Assist in developing and executing design research strategies while practicing ethical, equitable, and rigorous approaches.
• Collect, code, and analyze unstructured qualitative data.
• Translate findings into insights that inform problem definition and solution refinement.
• Help create artifacts like design research reports, user journey maps, workflow diagrams, and service blueprints.
• Communicate findings and articulate actionable recommendations to diverse audiences.
• Assist in developing prototypes, mock-ups, flyers, posters, and/or other design assets to solicit feedback while testing interventions in context.
• Support the facilitation of workshops, feedback sessions, and participatory design sessions with internal and external participants.
• Works with Nudge Unit staff, partners, and key stakeholders to scale new interventions.
• Participates in initiatives with staff to enable a culture of innovation across the organization.
• Performs other duties as assigned to support the Nudge Unit and CHTI.

Qualifications

A successful candidate will have:

• Bachelor of Science and 3 to 5 years of experience or equivalent combination of education and experience is required.
• Minimum of 2 years professional experience conducting service design projects demonstrating the ability to complete complex, thoughtful, and timely work with colleagues, clients, or stakeholders.
• Experience with design research methods, like user interviews, ethnography, contextual inquiries, usability testing, surveys, or desk research.
• Ability to interact with highly diverse populations and employ an empathetic, intersectional, and trauma-informed approach.
• Proficiency in accurate, thorough and ethical data analysis, like qualitative coding, thematic analysis, and survey analysis.
• Understanding of human-centered design principles and employing service design techniques like journey mapping, blueprints, workflow maps, and prototyping.
• Effective communication skills, including writing, presenting, and facilitating.
• Ability to navigate complexity and ambiguity in projects with complex workflows, stakeholders, and systems.

Bonus points for:

• Graphic, visual, and/or UI/UX design skills.
• Rapid prototyping and experiment design.

• Background in health care, whether as a clinician or in health care management or innovation.
• Experience in application of behavioral science, implementation science, informatics, and/or design thinking.
• Proficiency in a second language.

Position is contingent upon grant funding

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Perelman School of Medicine

Pay Range
$51,824.00 - $70,958.00 Annual Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  
• Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  
• Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  
• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
  
• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  
• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  
• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  
• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
  
• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  
• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  
• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  
• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.
  

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To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay


To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/HUP/Associate-Design-Strategist_JR00094254-1







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