Job no: 524237
Work type: Staff Full Time
Location: UMass Amherst
Department: Bursar
Union: USA/MTA
Categories: Administrative & Office Support, USA/MTA

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

Provides assistance to the UCard Office in the maintenance of anticipated 25-30,000 cardholder accounts and in the production of 15,000 cards annually.

Essential Functions

• Oversees photo submission, approval, and office photo operations.
• Manages UCard production, distribution, and mailings.
• Tracks and manages badge, department debit card, and associated deposit production.
• Maintains and oversees UCard Office equipment and orders UCard Office supplies.
• Handles individual and bulk debit account closures, refund requests, and fee submissions.
• Performs kiosk deposit pick-ups and reconciliation weekly.
• Prepares and delivers UCard deposits to the Bursar’s Office, maintaining physical and electronic records.
• Maintains, culls, and digitizes UCard file archives.
• Recruits, trains, schedules, and supervises student staff.
• Manages UCard Office email account, responding to inquiries promptly and assists student staff with phone and in-person inquiries.
• Collaborates with UCard Manager, Bursar’s Office, and AFIT staff.
• Assumes UCard Office management responsibilities in the Manager's absence.
• Supports Departmental and University Affirmative Action policies.

Other Functions

• Performs other duties as assigned.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Outstanding customer service skills.
• Ability to work well with others in a team setting.
• Strong personal computer competency especially with internet and spreadsheet programs.
• Ability to learn new skills in a timely manner.
• Accuracy with numbers and strong attention to detail.
• Ability to supervise others and to work without supervision.
• Exceptional attendance and punctuality.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Complete knowledge of University rules and regulations relating to the issuance of UCards.
• Operation and maintenance of equipment and software not normally found in most University Offices.
• Knowledge of regulations concerning UCard Office financial duties.
• Knowledge of hiring policies relating to student employees.

Physical Demands/Working Conditions

Typical Office Environment.

Additional Details

Functional supervision of an average of 2-4 student employees.

Work Schedule

Monday - Friday; 8:30AM - 5:00PM.

Salary Information

USA/MTA Grade 11.

Special Instructions to Applicants

Along with the application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

Advertised: Aug 2 2024 Eastern Daylight Time
Applications close: Nov 1 2024 Eastern Daylight Time