Director, Graduate Business Programs and Admissions

Regular

SA34524

Full-Time 40 Hours Weekly

Exempt

$98,000 - $103,800

Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate’s qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.

The Director of Graduate Programs & Admissions at the Argyros College of Business and Economics (ACBE) is the leader responsible for admissions and enrollment management across all ACBE graduate programs. The Director of Graduate Business Programs will lead the marketing, recruitment, and enrollment activities for the graduate programs and support the administration of each program. The incumbent will build and cultivate relationships with internal and external stakeholders to develop partnerships to meet enrollment targets and support operational efficiency. This position is also responsible for business school rankings (data collection and strategy) and cultivating a culture of diversity and belonging.

Enrollment Management and Graduate Admissions

• Develop best practices for recruiting prospective students to ensure applications from high-quality candidates to the graduate program’s portfolio. This may involve analyzing recruitment trends, identifying effective marketing strategies, have an understanding of best practices in digital marketing and implementing recruitment initiatives to reach potential applicants. By establishing best practices, the college can ensure its recruitment efforts are targeted, efficient, and yield positive results.
• Actively manage the admissions funnel and make data-driven decisions regarding resource allocations while providing personalized service to graduate business applicants from application to orientation.
• Lead the admissions committees for ACBE graduate programs and schedule and conduct graduate business program interviews.
• Manage scholarship and fellowship pool in compliance with University guidelines to meet the school’s revenue targets.
• Provide exceptional customer service by explaining the College’s portfolio of educational programs, expected outcomes, student services, and financial considerations to prospective graduate students.
• Meet the targeted enrollment and admissions goals for each of the ACBE’s graduate programs.
• Oversee the financial aid allocations for students in all ACBE graduate programs.
• Develop a dashboard to provide weekly admission reports to the ACBE leadership team and compile enrollment statistics to assess the effectiveness of recruitment efforts.
• Develop a strategy and plan to grow international student population.

• Partner with faculty and relevant committees to ensure the academic offerings in ACBE graduate programs are dynamic and innovative.
• Collaborate with Director of Student Success to provide intentional co-curricular programming that enhances the graduate student life experience.
• Prepare reports and administer student satisfaction surveys.
• Oversee updates to the graduate student catalog.
• Collect, analyze, and maintain key data related to students in compliance with national reporting standards for accreditation and rankings.

• Create a strategic vision for the ACBE graduate programs office in partnership with leadership through long-term strategic plans, short-term operational plans, and identifying strategic priorities.
• Manage and coach the graduate programs team to meet enrollment goals, increase applications, provide strong customer service, and screen candidates for all programs.
• Set performance expectations with team members, coaching them to attain those expectations, and providing feedback throughout the year on their success towards those expectations.
• Build strong team culture, positive communication, and a healthy work environment through positive leadership.
• Cultivate and manage a broad spectrum of internal and external working relationships.
• Manage the daily operations of the ACBE graduate programs office.
• Develop a culture of continuous improvement.

• A Master’s degree or equivalent combination in education and experience
• Knowledge of business and management principles
• Ability to direct, manage, implement, and evaluate office operations
• Ability to establish goals and objectives that support the strategic plan
• Ability to effectively plan, delegate and/or supervise the work of others
• Ability to lead, motivate, develop, and train others
• Expert knowledge of graduate programs admission, recruitment, and enrollment management
• Expert knowledge of program management at the graduate level
• Strong oral communication and interpersonal skills with the ability to interact and work with diverse individuals and groups at all organizational levels, both within and outside the University.
• Proven ability to comprehend a process and take a given task from beginning to completion.
• Proven ability to prioritize and complete tasks efficiency and accurately in a busy work environment with many interruptions.
• Strong analytical skills to assess situations, obtain appropriate information and make sound judgment and independent decisions appropriate for the position level.
• Demonstrated tact and diplomacy and ability to maintain confidentiality.
• Technical ability to learn and use job–related enterprise software.
• Proven ability to learn, explain and apply policies and procedures.
• Strong organizational skills
• Microsoft Office Suite applications knowledge, including Word, Excel, PowerPoint, and Adobe
• Ability to interpret and apply guidelines and procedures
• Ability to demonstrate initiative without constant supervision
• Strong commitment to customer service

• At least 8 years of relevant experience.

Chapman University is an equal opportunity employer committed to fostering a diverse and inclusive academic global community. The University is dedicated to enhancing diversity and inclusion in all aspects of recruitment and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information or any other characteristic protected by state or federal law.

The University is committed to achieving a diverse faculty and staff and encourages members of underrepresented groups to apply. More information on diversity and inclusion at Chapman University can be found at www.chapman.edu/diversity.

Applicants for Staff and Administrator positions must be currently authorized to work in the United States on a full-time basis. Chapman University does not sponsor applicants for Staff and Administrator positions for work visas.

The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate.

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