IT Computer Lab Assistant PT
- Employer
- Waubonsee Community College
- Location
- Sugar Grove, IL
View more
- Administrative Jobs
- Academic Affairs, Research Staff & Technicians
- Employment Type
- Full Time
- Institution Type
- Community College
Job Details
IT Computer Lab Assistant PT
Sugar Grove Campus
Part-time Support Staff
Hybrid Option: Yes
Waubonsee Community College promotes diversity in faculty, staff, and student recruitment and is committed to hiring and retaining exceptional faculty and staff who are committed to the college’s culture of collaboration, professional growth and student success.
The part-time Information Technology ComputerLab Assistant reports to the Computer Services Coordinator at the Sugar GroveCampus. Basic functions for this position include assisting computing customers,maintaining the computing lab environment, answering the Technical AssistanceCenter (TAC) phone, and assisting Computer Services Technicians or Specialists whennecessary.
Ensure that all equipment in the computing lab is operating properly.
Prepare labs and classrooms for the start of each semester.
Assist customers in the operation of computer hardware andprinting.
Assist customers with logins and passwords.
Assist students with accessing various application software. Thoroughknowledge of all application software is not mandatory.
Answer the Technical Assistance Center phone.
Communicate with TAC on an ongoing basis to ensure customerservice issues are handled appropriately.
Ensurethat the computing labs are neat and organized.
Assist in training other Information Technology (IT) staff.
Provide backup and assistance to other areas of IT includingComputer Services Technicians and Specialists, when needed.
Perform other duties assigned.
Minimum Qualifications
High school diploma or equivalent required; Associate degree preferred.
Minimum of one year experience required in either technical support or a customer service position supporting a computer environment.
Basic hardware & software knowledge.
Excellent communication and interpersonal skills, including the ability to communicate effectively with users of various technical skill levels via e-mail, in person, and on the telephone.
Please attach the following documents when applying:
- Cover Letter-No
- Resume-Yes
- References-Yes (Can be provided at interview)
- Transcripts-No (Can be provided at interview)
Position Details
req1818
Grant Funded: No
Minimum Starting Rate: 18.95 - 18.95
Compensation Type: Hourly
Work Schedule: Other Monday, Wednesday & Thursday 6 - 10 pm, Saturday 8 - 4:30, Sunday 12 - 5
Work Hours: 25 hours week/max
Testing: No
Targeted Hire Date: 9/29/2023
Special Instructions: Please attach all required documents at the time of application.
EOE, including disability and veteran
Organization
Working at Waubonsee Community College
Waubonsee is not your average community college — and that’s how we like it.
We take pride in exceeding expectations, offering a top education to all students willing to work hard for their dreams. Waubonsee has top-ranked academic programs, a dynamic student population, a breadth of services and resources, and a growing campus network — all of which mean a richer college experience for you.
Mission Statement
Waubonsee Community College is a public, comprehensive community college that was organized in 1966, as mandated by the Illinois Community College Act, to provide education and training services for individuals in portions of Kane, Kendall, DeKalb, LaSalle and Will counties of District 516. The philosophy of Waubonsee Community College is based on the premise that education is the cornerstone of a literate, democratic society; that learning is a lifelong process; and that the pursuit of knowledge must be supported by institutional policies that demonstrate the values of accessibility, service, value, quality and innovation.
Vision
Waubonsee Community College opens the door of knowledge, sparks imaginations, and enlightens lives through learning. We welcome the diverse abilities, goals, and experiences of individuals standing on the threshold of discovery. Our success is defined by the dreams we help shape, the opportunities we help design, and the futures we help create.
Values
- Accessibility — We remove barriers to learning formed by time, geography, education, culture, experience or beliefs to provide a full range of quality educational opportunities for all who can benefit.
- Service — We view the world from the perspective of those we serve — anticipating needs and striving to exceed expectations while demonstrating a caring, knowledgeable, consistent connection with each individual every time they meet us.
- Value — We focus every resource directly on the search for learning, creating tangible benefits in everything we do.
- Quality — We constantly redefine what it means to be “the best,” seeking to improve in every area and exceed the expectations of those we serve.
- Innovation — We are actively engaged on the frontiers of education, continuously improving the learning environment for our students and communities.
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