Search #: 498532
Work type: Part-time
Location: Other - please see posting for additional information
Categories: Administrative Services

JOB SUMMARY

The Connecticut Small Business Development Center (CTSBDC) is seeking a part-time (21 hours per week) Minority Business Growth Program Facilitator (Educational Program Administrator). The incumbent will report to the CTSBDC State Director and will develop and deliver a multi-session learning/training program designed to help minority-owned small business owners implement strategies to enhance the capacity of their businesses to grow. This position will act as a training and learning facilitator, advisor, and mentor to program participants, while serving as an advocate and liaison for all CTSBDC services and resources.

The position will be based in New Haven. In state and out-of-state travel, as well as flexible hours, will be required.

DUTIES AND RESPONSIBILITIES

Include but are not limited to:

• Providing technical and management assistance to the small business community in a training and learning format, group advising sessions, and one-to-one advising or coaching sessions, through online meeting platforms such as MS Teams, WebEx, GoToMeeting, Zoom, and Skype, as well as through email, phone, or other management-approved methods of participant contact.
• Providing in-depth learning and training on topics such as business model and business plan refinement, business strategy, operational issues, government contracting, entering new markets, business operational infrastructure, information technology, marketing and customer acquisition strategies, marketing plan development, digital strategies, initial, growth and exit financing, financial management, assessment of financing options, and general business and related topics.
• Maintaining and enhancing their ability and capacity to offer reasoned, logical advice, and guidance on all matters of starting, building, and sustaining a business including a thorough knowledge of business strategy, business operations, market trends, and best practices.
• Building, maintaining, and leveraging relationships within the general business community and within the financing community. Participating in events and representing CTSBDC in lender and other stakeholder meetings, as directed.
• Working to assure that CTSBDC achieves its annual programmatic goals as set by its principal funders; working to assure compliance with all requirements of CTSBDC’s host university.
• Conducting community outreach, participant development, informational, training programs, and other activities to expand CTSBDC’s client base. Assisting in making all necessary arrangements for such programs including locating facilities, development or delivering training materials or equipment, identifying and securing speakers and participants, and following-up to assure stated schedules and commitments are met.
• Working to meet or exceed CTSBDC program operational and performance objectives, including responding to client requests within two business days and meeting with a client in less than two weeks of the client submitting initial application.
• In consultation with program management, building and leveraging community and stakeholder organizations and relationships in order to achieve programmatic goals and advance CTSBDC’s mission.
• Maintaining personal travel, expense, and other records, and assures prompt submission of necessary expense forms to internal management.
• Performing necessary administrative duties such as recording correspondence, progress and summary reports, and client session notes in the program’s CRM database; assures accuracy of client profile data, and assuring all other data required and utilized by program funders is collected and maintained.
• Adhering to program objectives for counselling hours provided and assuring timely recording of effort in the CRM database.
• Annually identifying personal professional development initiatives in accordance with guidelines determined in conjunction with supervisors and strives to complete an approved professional development plan within the given program year. Participating in ASBDC annual conference and NEPD annual event as determined in conjunction with the Director or Associate Director.
• Participating fully in program-related communication methods and according to internal policies as determined by internal management.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in business, management, finance, operations, information technology, marketing and communications, psychology, counseling, or a related field.
• At least five years of experience in a business or client service organization serving businesses or organizations. Strong knowledge of general business strategies and operations. One year of experience must be serving as an advanced team member.
• Demonstrated experience in developing and delivering a training or learning program.
• Demonstrated experience advising on marketing strategy, market research, business financial management, operations, and customer acquisition strategies and tactics.
• Demonstrated ability to understand financial conditions from review of statements and other information; ability to analyze business plans.
• Ability to advise, counsel, and mentor individuals from diverse backgrounds, cultures, and economic situations.
• Ability to plan, conduct and implement client development and recruitment programs.
• Demonstrated experience working independently and accurately, taking initiative, exercising sound judgment when making decisions, and meeting deadlines.
• Proven experience contributing to the success of a team and working well with team members; experience achieving goals/metrics.
• Demonstrated proficiency with digital communications, online meeting tools, online learning methods, and online research resources.
• Demonstrated excellent written, verbal, and interpersonal communication skills.
• Dependable transportation and willingness and ability to work flexible hours and travel in state and out-of-state.

PREFERRED QUALIFICATIONS

• Master’s degree in business, marketing, communications or a related field.
• Demonstrated experience working in business operations, business infrastructure, and e-commerce.
• Experience working with web-based client data tracking systems.
• Experience with preparing and analyzing lending applications or funding proposals.

APPOINTMENT TERMS

This is a part-time (21 hours/week), end-date, annually renewable position based in New Haven, CT. The prorated salary range for this position is $46,956 to $49,140 (full-time equivalency is $78,260 to $81,900) depending on education, qualifications and experience. Other rights, terms, and conditions of employment are contained in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).

TERMS AND CONDITIONS OF EMPLOYMENT

Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.

TO APPLY

Please apply online at UConn Careers at www.jobs.uconn.edu, Staff Positions, Search # 498175 to submit a cover letter, resume, and the names and contact information of three professional references.

This job posting is scheduled to be removed at 11:55 p.m. Eastern time on August 20, 2024.

All employees are subject to adherence to the State Code of Ethics which may be found at http://www.ct.gov/ethics/site/default.asp.

All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.

The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all. We strongly respect each individual employee’s unique experiences and perspectives and encourage all members of the community to do the same. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The University of Connecticut is an AA/EEO Employer.

Advertised: Jul 24 2024 Eastern Daylight Time
Applications close: Aug 20 2024 Eastern Daylight Time