We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Consideration will be given to equity-minded individuals committed to collaborating with faculty, staff, administration, students, and community partners who are also committed to closing equity gaps.

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Department: General Studies
Salary Grade: PB

Reports to: Supervisor, Adult Basic Education & College Success Supervisor

Position #: 07100196

LOCATION: Green Bay Campus

HOURS: Approximately 16-24 hours/week. Schedule to be determined at the time of hire. Flexibility is required

This position is grant funded for 1 year with the possibility for renewal.

MINIMUM STARTING RATE OF PAY: $15.00/hour

Grant Funded through June 30, 2025.

POSITION SUMMARY

This position is the first point of contact between the General Studies department, the rest of the NWTC campus and the general public. Exceptional interpersonal skills and the ability to communicate with customers in all forms of communication are vital. The ability to work independently and effectively under pressure while adapting to changing work priorities is also important. The position works collaboratively with the support and administrative staff to complete daily office tasks, service faculty and provide a high level of customer service to students and the general public. This position requires a high level of data entry in various platforms.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the functions identified in the job description.

Essential Functions Statement(s)

• Greet internal and external customers, in person or via phone and email. Serve as the liaison between the customer and the appropriate individual regarding the General Studies Department to include General Education, GED, English Language Learner (ELL), Career Pathways Bridge (CPB) Programming and College-wide programs.
• Act as resource person for faculty, administration and staff. Assist with classroom access, printing, supplies, room scheduling, etc.
• Reserve rooms and resources for faculty, administration, and staff using college scheduling technology. Review room schedules and troubleshoot as necessary.
• Inform appropriate departmental staff of daily absences and post cancellations as they occur. Notify students of class cancellations through multiple delivery systems.
• Design and develop reports, correspondence, spreadsheets, and databases from verbal direction, rough draft or supervisor’s direction.
• Serve in a cross-functional capacity to assist each administrative assistant within General Studies.
• Maintain office supply inventories. Organize, clean and restock all classroom and general office spaces.
• Coordinate and communicate with all other office staff to ensure in constant sharing of information and quality of service to customers.
• Enter and maintain accurate student data such as enrollments, attendance, test scores, etc. in the client reporting system for GED, ELL and Career Pathways Bridge programming.
• Monitor and track students by entering intakes and exits in the client reporting system.
• All other duties and projects as assigned.

POSITION QUALIFICATIONS

Competency Statements (s)

• Values - Demonstrate behaviors and action that support the College’s values - Customer Focus, Everyone Has Worth, Passion and Inspiration, Collaboration, Emotional Intelligence, Results and Accountability, Valuing Talent and Well Being, and Ethics.
• Student Success – Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, disability, socio-economic background, or job type.
• Accuracy - Ability to perform work accurately and thoroughly.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Reliability - The trait of being dependable and trustworthy.
• Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.

SKILLS & ABILITIES

Education: Administrative Assistant or Office Assistant degree is preferred.

Experience: Minimum of 1 years working in an office environment.

**An equivalent combination of education and work experience may be considered

Cultural Competence: Demonstrated commitment to diversity, equity, and inclusion and sensitivity to and understanding of a diverse community of college students, faculty, and staff.

*NWTC welcomes candidates who currently possess the desired skills and experience and are committed to learning and growing.

Computer Skills:

• Proficient with Microsoft Word and Excel.
• Comfortable with Outlook calendars, tasks and basic email function.

Other Requirements:

Bilingual- English and Spanish preferred

PHYSICAL DEMANDS

N – Not Applicable

O – Occasionally – up to 33 percent of the time or 0 to 2.5 hours per day

F – Frequently – 33 to 66 percent of the time or 2.5 – 5.5 hours per day

C – Constantly – more than 66 percent of the time or more than 5.5 hours per day

Physical Demands

Lift/Carry

Stand

F (Frequently)

10 lbs or less

C (Constantly)

Walk

C (Constantly)

11-20 lbs

F (Frequently)

Sit

C (Constantly)

21-50 lbs

F (Frequently)

Handling / Fingering

C (Constantly)

51-100 lbs

O (Occasionally)

Reach Outward

O (Occasionally)

Over 100 lbs

N (Not Applicable)

Reach Above Shoulder

O (Occasionally)

Push/Pull

Climb

O (Occasionally)

12 lbs or less

F (Frequently)

Crawl

O (Occasionally)

13-25 lbs

F (Frequently)

Squat or Kneel

F (Frequently)

26-40 lbs

O (Occasionally)

Bend

F (Frequently)

41-100 lbs

F (Frequently)

The College has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the College reserves the right to change this job description and/or assign tasks for the employee to perform, as the College may deem appropriate.

We strive to accommodate any individual who requires adjustments to ensure a fair and equal employment process. If you require specific accommodations during the application and/or screening process due to a disability or other reasons, please contact Talent and Culture at talentandculture@nwtc.edu or 920-498-6286.

Northeast Wisconsin Technical College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Talent and Culture.

NWTC does not discriminate on the basis of political affiliation, age, race, creed, marital status, color, religion, sex (including sexual orientation, gender identity, and gender expression), national origin, disability, veteran status, genetic testing or other applicable legislated categories, (“each a protected class”). Inquiries regarding the College’s nondiscrimination policies may be directed to the Vice President for Diversity, Equity, and Inclusion at (920) 498-6826 or equity@nwtc.edu.