Job no:

R-0000000835

Position Title:

Assistant Director of Student Financial Services

Faculty or Staff:

Staff

Full Time or Part Time:

Full time

In-Person, Hybrid, or Remote:

In-Person

Minimum Starting Rate of Pay:

$52,057.00Rate of pay commensurate with experience

Start Date:

05/01/2024

Job Description:

The Assistant Director of Student Financial Services serves the Student Financial Services office (SFS) in the important role of providing direct counseling support to students/families requesting information about how best to afford a Mt. Holyoke College education. Reporting to the Senior Associate Director of Student Financial Services, this person joins a dynamic SFS team responsible for managing financial aid, billing, educational financing information, student employment, and other related services to prospective and enrolled Mount Holyoke College students. The SFS team puts a high emphasis on quality student service.

• Manage a financial aid caseload, including need analysis, packaging, and verification, appeals, and aid changes for early decision, regular decision, transfer, readmitted, returning and/or graduate students.
• Advise prospective and returning students and families, as well as graduate students, regarding financial aid options, application processing, and other issues related to education finance.
• Serve as “on-call” advisor when necessary. Responsibilities in this area include, but are not limited to phone, walk-in, and scheduled counseling, and front desk coverage when necessary.
• Participate in continued growth and development in the field of financial aid by engaging in professional associations through appropriate activities at meetings or conferences at the regional, state, or federal level, and incorporating this knowledge into practice.
• Evening/weekend work and business travel may be required
• Other duties as assigned.

Required Qualifications:

• Bachelor degree

• Experience in a customer support role

• Demonstrated ability to support a community of diverse perspectives and cultures in an inclusive environment.

• Ability to handle deadline and programmatic pressures in a fast-paced student-centric environment

• Strong analytical skills and attention to detail

• Commitment to quality customer service for all students and their families

• Ability to work independently

• Proven team player

• Excellent interpersonal and communication skills

• Ability to handle confidential information and/or issues using discretion and good judgment

• Ability to clearly and compassionately communicate with a diverse population of students and families

• Solid computer proficiency using word processing, spreadsheets, electronic calendars, and e-mail software applications

Preferred Qualifications:

• PowerFAIDS experience

• In-depth understanding of Institutional Methodology and institutional financial aid and packaging policies

• Familiarity with federal financial aid programs

Background Checks:

Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified employees that will allow all of its students, faculty, staff and those associated with them to successfully carry out the mission of the college. As a condition of employment, the College will conduct appropriate background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as the office responsible for ensuring that background checks (CORI, SORI, Credit History, & Driver Credential) are completed and utilized in the hiring process and Five College Office of Compliance and Risk Management as the office responsible for facilitating background checks as articulated in this policy.

Special Instructions for Applicants:

Apply online; application materials must include:

• A cover letter summarizing interests and qualifications

• A complete resume or curriculum vitae

• For faculty positions, statements on mentoring, teaching, and research will also be required.

Mount Holyoke College is an Equal Opportunity Employer (EOE)

Mount Holyoke College, the leading gender-diverse women’s college, is dedicated to providing equal employment opportunities for all individuals regardless of their race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are a diverse community of staff, faculty, and students, united in our mission to offer an intellectually adventurous education in the liberal arts through academic programs that are renowned internationally for their cross-disciplinary excellence, experiential approach, and commitment to diversity.

Mount Holyoke College is a welcoming and inclusive environment that values and respects individuals of all backgrounds. As an EOE, we encourage members of historically underrepresented groups or nontraditional backgrounds to apply for open positions at our institution. The College has a long-standing tradition of providing women and other historically underrepresented groups with access to an innovative educational experience that prepares students for purposeful leadership by integrating hands-on opportunities into the curriculum. We firmly believe that diversity enriches our community and enhances our ability to prepare students for success in an increasingly globalized world.

We are dedicated to providing equal opportunities for all qualified applicants and to building an exemplary workforce that reflects the diversity of our student body and the communities we serve. Our ultimate goal is to produce graduates who are capable of engaging thoughtfully, effectively, and boldly with the world.