Skip to main content

Information Technology Support Assistant - Extra Help

Employer
Governors State University
Location
Governors State University, IL, IL
View more categoriesView less categories
Apply on website
Send job

Job Details

Description

The Information Technology Support Assistant - Extra Help provides fundamental support for the Learning Management System and Instructional Technology Integration at Governors State University. This role is technical and strategic and provides direct support to all stakeholders that rely on Center for Teaching and Learning resources and services. This is a temporary position which will end when hours or funding is exhausted, or services are no longer needed.

Essential Responsibilities

90% Technology and Learning Management Support

  • Provide support for LMS Integration and System Upgrade
  • Responsible for testing system features and functionality
  • Create training documents for technology features and updates
  • Handle and troubleshoot the Learning Management System
  • Develop and implement a strategy to address increased volume of Blackboard help desk needs, including addressing phone calls and emails
  • Assist with the LMS and associated technologies
  • Assist CTL staff in providing support for LMS technology issues
  • Support students with LMS needs
  • Trouble shoots and resolves complex software problems
  • Assists higher level specialists as directed
    • 10% Other Duties As Assigned


    Additional Responsibility

  • Provide consultation, guidance and support to students in the application and use of instructional technology tools in the delivery of instruction
  • Participate in CTL Projects
  • Assist with efforts to prepare GSU to meet current and future challenges in teaching and learning with technology.
  • Provide oversight and guidance for expanded access to a Help Desk for the university LMS.
    • Required and Preferred Qualifications

    Knowledge Required

  • Preparation in utilizing instructional technologies including hardware and software, Internet-based communication technologies, LMS and distance learning techniques
  • Basic knowledge in the use of emerging technologies in instruction
  • Experience with web technologies, multimedia applications, and/or distance learning technology
  • Ability to troubleshoot a system, test out solutions, and provide documentation on solution to problem
  • Excellent interpersonal and communications skills
  • Strong attention to details
  • Ability to meet deadlines and project timelines.
  • Demonstrated ability to work collaboratively and effectively in a team
    • Supplemental Information

    Please attach the following to your application:

    • Cover Letter
    • Transcripts if applicable
    • Resume

    Organization

    Working at Governors State University

    Success by Degrees

    GSU is an “island of excellence,” according to Dr. Martha J. Kanter, Under Secretary of the United States Department of Education. With bold, new initiatives, 23 bachelor’s, 27 master’s, and five doctoral degree programs, GSU excels at providing the quality education that is essential for success in today’s world.

    Success by Opportunity

    GSU’s exemplary efforts bring unequalled education opportunities to the region’s diverse population. The university is remarkably inclusive and serves students from a wide range of socio-economic and cultural backgrounds. The student body, like the faculty and staff, reflect a rich blend of ideas, perspectives, talents, and life experiences.

    Success by Innovation

    GSU, expanding on its commitment to excellence and reflecting the best research on student success, will become a full-service university with the admission of its inaugural freshman class in 2014. The groundbreaking Dual Degree Program encourages community college students to complete both an associate and bachelor’s degree at an affordable tuition rate and with comprehensive academic advising.

    Success by Commitment

    GSU is committed to serving as the region’s public square and making the community stronger through programs and partnerships in education, healthcare, government, and business. The Center for Performing Arts and Nathan Manilow Sculpture Park integrate arts and education. The university is also fully committed to sustainability through its alternative energy and conservation efforts.

    Success by Excellence

    GSU, the only public university in the Chicago Southland region, is a national model in providing education pathways that lead its graduates to lives rich in purpose, commitment, and contribution.

    Apply on website
    Send job
    Apply on website

    Get job alerts

    Create a job alert and receive personalized job recommendations straight to your inbox.

    Create alert