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House Manager/Assistant Box Office Manager - Clarence Brown Theatre

Employer
The University of Tennessee, Knoxville
Location
Knoxville, TN

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Administrative Jobs
Institutional & Business Affairs, Arts & Museum Administration, Clerical & Administrative Support
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Description

House Manager/Assistant Box Office Manager – Clarence Brown Theatre/University of Tennessee Theatre

The Clarence Brown Theatre, the professional theatre on the campus of the University of Tennessee – Knoxville invites applications for the House Manager/Assistant Box Office position.

Application Process: Interested individuals should apply by July 24, 2024.

Screening of applicants will begin immediately and will continue until the position has been filled. For full consideration, applicants must provide a resume, cover letter, and a minimum of three (3) references. All applicants must apply online to be considered for this position.

The House Manager/Assistant Box Office Manager is directly responsible for managing all performance events when an audience is present. Serves as facilities liaison for the theatre and is responsible for all auditorium and lobby cleanliness, storage organization, and event set up. Tracks concessions, merchandise, and front of house supply budgets. Supervises front of house and volunteer staff members. Assists with all customer service-related ventures and is expected to serve as box office manager for some performances.

Event Management

  • Assists the Audience Experience Manager in enhancing the overall audience experience at the theatre.
  • Supervises cleanliness, security, and maintenance of restrooms, lobbies, auditoriums, and facilities.
  • Ensures patron parking is open and accessible.
  • Assists patrons with accessibility needs.
  • Enforces emergency procedures for fire, weather, or medical emergencies.

    • Box Office Assistant/Customer Service

  • Helps the Box Office Manager train new ticket clerks on policies and ticketing system, ensuring quality customer service.
  • Acts as daytime manager in the Box Office Manager's absence and during some performances.
  • Manages office supply inventory.
  • Reconciles cash drawers and processes refunds.

    • Facilities Liaison

  • Communicates special event parking needs to parking services.
  • Organizes storage of front-of-house supplies.
  • Sets up audience seating per NFPA and ADA requirements.
  • Arranges tables and seating for special events in theatre spaces and the lobby.

    • Budget Support

  • Tracks and orders concessions, merchandise, and front-of-house supplies.
  • Submits budget reports on concessions and merchandise sales and inventory per production.
  • Assists in tracking the front-of-house labor budget.

    • Staff and Volunteer Management

  • Conducts interviews, provides feedback, and performs reviews with the Box Office Manager and Audience Experience Manager.
  • Helps conduct staff training sessions, including CPR and AED certification.
  • Coordinates scheduling and training of front-of-house employees and volunteer ushers.


    • Qualifications

    Qualifications:

  • Manage stressful situations professionally, de-escalate customer issues effectively.
  • Strong writing and organizational skills.
  • Create and analyze sales reports.
  • Multitask, prioritize, and problem-solve.
  • Effective leadership to motivate part-time staff.
  • Interpret and analyze procedural documents and event instructions.
  • Ability to work primary nights and weekends.

    • Experience:

  • Minimum 3 years in customer service and front of house roles.
  • Excellent written and verbal communication skills.
  • Availability for evenings and weekends.
  • Proficient in PC, Windows-based environment and Microsoft Office.
  • Front-of-house theatre and volunteer supervision experience.
  • Box Office operations experience.
  • Knowledge of current performing arts IT trends.

    • This is a non-exempt, MR06, full-time position with the University of Tennessee Department of Theatre’s Clarence Brown Theatre.



    Job: Other Services Jobs
    Primary Location: US-Tennessee-knoxville
    Organization: Ut Theatre
    Schedule: Full-time
    Job Posting: Jul 10, 2024, 10:32:38 AM

    Organization

    Working at The University of Tennessee, Knoxville

    Founded in 1794, the University of Tennessee is one of the nation’s oldest and most storied public universities. Based in Knoxville, Tennessee’s flagship land-grant institution includes the statewide Institute of Agriculture and the Space Institute in Tullahoma. The university embodies excellence in teaching, discovery, scholarship, research, creative activity, outreach, and engagement. Known as the Volunteers, we lead with a spirit of selflessness, empathy, and courage, and strive to be champions for diversity, equity, and inclusion

    UT Knoxville is a Research 1 university with 11 academic colleges and more than 900 programs of study. With an enrollment of more than 30,000 students, our academic programs are repeatedly ranked top in their class. The university co-manages Oak Ridge National Laboratory, the country’s most prominent national lab, driving innovation in advanced manufacturing and materials, national security, and more. We are closely connected with our communities through outreach and extension efforts across Tennessee and through partnerships with non-profits, corporations, and industries—regionally, nationally, and around the globe.

    The city of Knoxville is nestled in the foothills of the Great Smoky Mountains. The modern, thriving community is surrounded by gorgeous lakes and hundreds of miles of walking, hiking, and biking trails. Situated along the banks of the Tennessee River, our beautiful features an eclectic music scene, internationally recognized festivals, unique restaurants, and a robust offering of diverse cultural activities. Knoxville is located within a day’s drive of Atlanta, Nashville, Asheville, Charlotte, Louisville, Cincinnati, Memphis, Chicago, and Washington D.C.

    Knoxville and the surrounding counties have a population of more than 850,000 people. The region houses many leading corporations and organizations, including Oak Ridge National Laboratory, Pilot/Flying J, the Tennessee Valley Authority, and Regal Cinemas, along with HGTV, Food Network, and other networks owned by Discovery Inc.

    As a member of the UT family, you will be surrounded by top-notch faculty, staff, and students from around the world. You will be part of a diverse campus community that is passionate about changing the world and cheering for the Vols on game day.

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