Desktop Support Analyst - Office of Innovative Technologies
- Employer
- The University of Tennessee, Knoxville
- Location
- Knoxville, TN
View more
- Administrative Jobs
- Institutional & Business Affairs, Clerical & Administrative Support
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
IT Desktop Support Analyst
JOB SUMMARY:
OIT is seeking to hire an IT Desktop Support Analyst. This position is part of the central IT organization and will be responsible for supporting a wide variety of computer users in a technically diverse environment. Support will include answering questions, analyzing and resolving problems, installing & testing operating systems & applications, configuring hardware & software including computers & peripherals, migrating data, documenting procedures, consulting with and training customers regarding hardware and software functionality as well as communicating IT policy.
Qualifications
MINIMUM QUALIFICATIONS:
· Associates degree in a related field or equivalent related experience.
· Two years of related desktop experience
JOB SKILLS & ABILITIES:
Required:
· Demonstrated knowledge of a wide variety of computer hardware, operating systems, software applications and mobile platforms
· Demonstrated customer service skills
· Knowledge of networking, DNS/DHCP, and Active Directory
· Excellent oral and written skills
· Strong problem-solving skills
· Strong organizational skills
· Ability to work independently as well as within a team
· Ability to lead small or special projects
· Ability to work evenings and weekends
· Ability to lift computer equipment, walk across campus to perform technical support duties, and physically able to sit at a desk all day as necessary to perform job-related duties
· Valid driver’s license
Preferred:
· Mac OS X and/or Linux skills
· Apple ACMT certification
· Windows Provisioning Packages
· Microsoft Endpoint Manager
Job: Information Technology - Technical
Primary Location: US-Tennessee-knoxville
Organization: Vc Info Infrastructure # Oit General
Schedule: Full-time
Job Posting: Jul 3, 2024, 7:04:53 AM
Organization
Working at The University of Tennessee, Knoxville
Founded in 1794, the University of Tennessee is one of the nation’s oldest and most storied public universities. Based in Knoxville, Tennessee’s flagship land-grant institution includes the statewide Institute of Agriculture and the Space Institute in Tullahoma. The university embodies excellence in teaching, discovery, scholarship, research, creative activity, outreach, and engagement. Known as the Volunteers, we lead with a spirit of selflessness, empathy, and courage, and strive to be champions for diversity, equity, and inclusion
UT Knoxville is a Research 1 university with 11 academic colleges and more than 900 programs of study. With an enrollment of more than 30,000 students, our academic programs are repeatedly ranked top in their class. The university co-manages Oak Ridge National Laboratory, the country’s most prominent national lab, driving innovation in advanced manufacturing and materials, national security, and more. We are closely connected with our communities through outreach and extension efforts across Tennessee and through partnerships with non-profits, corporations, and industries—regionally, nationally, and around the globe.
The city of Knoxville is nestled in the foothills of the Great Smoky Mountains. The modern, thriving community is surrounded by gorgeous lakes and hundreds of miles of walking, hiking, and biking trails. Situated along the banks of the Tennessee River, our beautiful features an eclectic music scene, internationally recognized festivals, unique restaurants, and a robust offering of diverse cultural activities. Knoxville is located within a day’s drive of Atlanta, Nashville, Asheville, Charlotte, Louisville, Cincinnati, Memphis, Chicago, and Washington D.C.
Knoxville and the surrounding counties have a population of more than 850,000 people. The region houses many leading corporations and organizations, including Oak Ridge National Laboratory, Pilot/Flying J, the Tennessee Valley Authority, and Regal Cinemas, along with HGTV, Food Network, and other networks owned by Discovery Inc.
As a member of the UT family, you will be surrounded by top-notch faculty, staff, and students from around the world. You will be part of a diverse campus community that is passionate about changing the world and cheering for the Vols on game day.
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