S12319P

System Administrator

DAR-Information Technology

Since our founding in 1785, the University of Georgia has operated as Georgia’s oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

UGA’s Division of Development and Alumni Relations is entrusted with a wealth of information and the Advancement IT team is committed to keeping everything accessible and secure. We are responsible for all the technology needs of the division; we manage all enterprise systems, hosting for all websites, file shares, phones, copiers, printers, scanners, TVs, manage user and enterprise endpoints, maintain security and compliance, user access rights, some reporting, audio/video, ensure all hardware and software remains up to date and licensed, and anything else that lands on the table concerning the technology needs of the Division. The team also works in coordination with other units to leverage UGA-wide technology solutions.

https://dar.uga.edu/it/

External

TRS or ORP

Employee

Benefits Eligible

Full Time

8:00am–5:00pm; Must be willing and able to work evenings and weekends as necessary

$60,000+ Commensurate qualifications and experience

07/01/2024

Yes

08/01/2024

• This position is structured as a permanent position within the Division of Development & Alumni Relations. We are unable to sponsor a work visa for this position.

Athens Area

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

IT Systems Support Professional

Exempt

1.00

Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

• Experience with DevOps environments
• Experience with Containerized development, deployment, orchestration, and management
• Experience with monitoring solutions
• Experience with log management analysis
• Experience implementing and managing different types of APIs
• Experience managing large SaaS platforms

This position reports to the IT Manager and provides oversight of and maintenance for the functionality of Development & Alumni Relations’ (DAR) computing systems. This includes maintaining, configuring, and setting up servers or ERP solutions, user setup and data access into the Donor System and UGA Foundation (UGAF) Financial ERP, has database management responsibilities to ensure availability and integrity of Foundation financial data, as well as ensuring data backups are viable. The position also includes maintenance of web servers, SQL Server administration, troubleshooting report errors, and assistance with help desk calls pertaining to users as well as system problems.

• Understanding of TCP/IP and networking
• Demonstrated skills with at least one server operating system (Linux, Windows)
• Demonstrated skills with at least one hypervisor (VMware, Hyper-V, Citrix)
• Demonstrated skills with change management
• Demonstrated skills with SQL Server (2014+) and/or MySQL
• Knowledge of application development methodologies
• Demonstrated skills with a scripting language (PowerShell, Bash, etc.)
• Demonstrated skills with cloud solutions (SaaS)
• Ability to establish and maintain effective working relationships with internal staff, campus units, and alumni
• Good verbal and written communication skills
• Sponsorship not available for position

• Through open, honest, and respectful communication, all staff, supervisors, and colleagues of the Division of Development & Alumni Relations are expected to interact with fairness, compassion, and decency. All employees will be held accountable for meeting the expectation of promoting a stable, productive, and healthy work environment.
• Adherence to CASE standards and commonly accepted industry standards relating to fundraising reporting are expected of all fundraisers. All fundraisers will be held accountable for meeting this expectation.

• Travel in and out of state and country as necessary
• Work evenings and weekends as necessary
• Work in a standard open office environment
• Sit and work at a computer workstation for an extended amount of time
• Work using electronic mail, telephone, face-to-face discussions, paper form correspondence
• Communicate effectively in writing, speaking, and listening
• Organize and establish priorities; Remember detail; multi-task
• Lift and/or move up to 75 pounds
• Walk, stand, stoop, lift, kneel, climb

No

Yes

No

No

No

No

Yes

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

• Administer production Windows, Linux, load balance appliances, and application software; Monitor servers, systems, and web site availability and performance
• Administer multiple production and development SQL and MySQL instances
• Patch/upgrade operating and application systems
• Assist with developing standards for critical functions and services; execute recovery operations when necessary
• Ensure best practice security is followed for systems and applications
• Write and maintain documentation for setup, administration, and troubleshooting
• Develop and maintain procedures and scripts for change management and automation using CI/CD methodologies and pipelines using Jenkins, GIT, Nagios, Ansible, etc.
• Troubleshooting hardware and software
• Manage project and support requests
• Assist managing division’s GitLab environment
• Assist administering the division’s internally and externally hosted web servers and sites

25

• Provide day to day technical support for other IT team members, internal application developers, and campus users; This can include utilizing a ticketing system. Action items can include, but are not limited to, creating new code table entries, assisting with SQL, and assisting with API calls, etc.
• Provide day to day guidance and direction for users of the Foundation’s financial accounting and donor systems
• Primary contact for managing user access for the Foundation’s financial accounting systems and primary backup for user access to the Foundation’s donor system
• Research and resolve issues concerning the Foundation’s financial ERP and donor application processing, working with vendors as appropriate
• Track and resolve data processing issues within the Foundation’s financial ERP system’s Workflow application
• Collaborate with other team members for management of the financial management system’s processes and workflows and offer efficiency and automation improvements where appropriate
• Troubleshoot, monitor, and manage the financial ERP system’s services, working with the vendor as appropriate
• Secondary responsibility with the UGA Foundation financial ERP system’s data import and export processes
• Deploy custom applications and code, striving to automate any repetitive processes as possible
• Participate in financial ERP platform configuration, data migration, data validation, and building out configurable ERP solution to meet need

65

• Work in cross functional teams to meet departmental and division technology requirements
• Develop solutions for report or data access needs, explore or recommend technology solutions

5

• Other duties as assigned to include, but not limited to, developing technical specifications for hardware need/upgrades, assisting with end user device support, and identifying emerging technologies

5

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Development & Alumni Relations’ Office of Talent Management

dartalent@uga.edu