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Business Systems Analyst, Technology Operations

University of California, Los Angeles
Los Angeles
USD $71,500.00/Yr. - USD $154,900.00/Yr.

Job Details

Business Systems Analyst, Technology Operations

University of California Los Angeles

Budgeted Pay Scale: $103,500-$115,000
Full Salary Range: USD $71,500.00/Yr. - USD $154,900.00/Yr.

Department Summary
The Technology Operations team oversees the design, development, implementation, maintenance, enhancement, and operations of IT platforms, systems, and applications in service of administrative units. The team also monitors the effectiveness and service delivery standards of these technologies to ensure business outcomes are met through innovative technologies. Additionally, the team focuses on process improvement and service excellence to key campus customers.

Position Summary
The Business Systems Analyst, Technology Operations will support the Technology Operations team by enabling operations and service fulfillment to administrative IT customers. The Business Systems Analyst will conduct customer research and collaborate with key stakeholders across UCLA to gather business requirements and help translate them into functional and technical requirements to be utilized across all Technology Operations product teams. They will conduct analyses, create process models, document requirements, and work to ensure that the solutions developed meet the desired business outcomes. Using various analytical tools and methodologies, they will identify trends and opportunities that can drive innovation and efficiency in UCLA's technological offerings. In addition, they will contribute to the strategic planning process by providing insights and data-driven recommendations to help shape the university's IT roadmap. This role will also support the product team's delivery and sustainment of an excellent end-to-end customer experience.

The Business Systems Analyst, Technology Operations will positively impact UCLA's operations and culture by enabling IT platforms, systems, and applications in service of the institution's academic, research and service mission. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCLA's vision while modeling UCLA's culture and values.

Salary & Compensation
*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

  • Three years experience working in one or more of the following fields: information technology, computer science, management, higher education, higher education auxiliary services, technology operations services. (Required)
  • Experience designing and documenting business processes and configuring application functions. Understanding of Lean and Agile methodologies. (Required)
  • Experience conducting or facilitating requirement-gathering interviews or sessions. Experience utilizing analytics tools to measure success, present opportunities, and support decision-making. (Required)
  • Five or more years experience working in one or more of the following fields: information technology, computer science, management, higher education, higher education auxiliary services, technology operations services. (Preferred)
  • Experience in complex higher education environments,serving academic and administrative functions of a largepublic university. (Preferred)
  • Demonstrated ability to identify key issues critical to the organization's need and the success of a desired product, service, and enhancement. (Required)
  • Proven record of delivering end-to-end, user-centered products by considering stakeholder requirements, user research, market analysis, data, customer feedback, and technical constraints or opportunities. (Required)
  • Strong written and verbal communication skills and is able to communicate technical information and ideas to a diverse community of colleagues and stakeholders. (Required)
  • Able to establish and advance positive working relationships and a strong rapport with team members, stakeholders, and customers. (Required)
  • Strong organizational skills and is able to balance competing priorities and support concurrent projects. Ability to work in a project-based environment using project management practices. (Required)
  • Strong demonstrated problem-solving skills; scopes solutions based on knowledge of available resources and timelines. Able to ask questions, gather information, evaluate options, and make decisions with integrity. (Required)
  • Able to participate in activities to advance an inclusive environment that values equity, diversity, inclusion and belonging. (Required)
  • Thinks creatively and proposes innovative ideas, including the incorporation of new technologies or processes. Is able to work with agility in a fast-paced environment. (Required)

  • Education, Licenses, Certifications & Personal Affiliations
  • Bachelor's Degree in one or more of the following fields: information technology, computer science, public administration, business administration, communications or a related field. (Required)
  • Bachelor's Degree in one or more of the following fields: information technology, computer science, public administration, business administration, communications. (Preferred)
  • PMP Certification Within the last four years (Preferred)
  • Six Sigma Black Belt Within the last four years (Preferred)

  • Special Conditions for Employment
    • This position is eligible for a hybrid work arrangement that includes regular visits to campus as needed (for those who work remotely, travel/lodging expenses are not eligible for reimbursement).

      The anticipated pay range for this position is $103,500-$115,000, annually; salary is dependent upon the skills and experience of the selected finalist.

      NOTE: This position REQUIRES that a RESUME and COVER LETTER be submitted in addition to the application. Please have these two files ready to upload when applying
    • Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
    • Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

    8:00 A.M. to 5:00 P.M. PT, Monday through Friday and/or variable based upon operational needs.

    Union/Policy Covered
    99-Policy Covered

    To apply, please visit:

    Application Deadline: 8:50 p.m. on

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    Working at University of California, Los Angeles

    UCLA is a public research university located in the Westwood neighborhood of Los Angeles, California. It was founded in 1919 and is the second oldest of the ten campuses affiliated with the University of California system. UCLA offers over 300 undergraduate and graduate degree programs in a wide range of disciplines and enrolls about 26,000 undergraduate and about 12,000 graduate students from the United States and around the world every year.

    UCLA features the College of Letters and Science, seven general campus professional schools, and four professional schools for the health sciences. The UCLA College of Letters and Science has 34 academic departments and 900 faculty, and houses the majority of UCLA's 129 undergraduate majors as well as the students in the Graduate Division of Letters and Sciences. The UCLA College Honors Program is also housed in the College. The College of Letters and Science's programs are divided into five academic divisions: humanities, social sciences, life sciences, physical sciences, and the International Institute. UCLA also offers certificate programs, undergraduate degree-credit and continuing education credits for non-full-time students through its UCLA Extension education program.

    The 2010 edition of U.S. News & World Report ranked UCLA as the 24th best university in the nation and 32nd best in the world. In the 2007 edition of U.S. News and World Report, UCLA Medical Center was ranked best in the West, as well as one of the top 3 hospitals in the United States alongside Mayo Clinic, Cleveland Clinic, Massachusetts General Hospital, and Johns Hopkins Hospital. In 15 of the 16 medical specialty areas examined, UCLA Medical Center ranked in the top 20.

    The campus' location in Los Angeles makes excursions to local museums, theaters, or other entertainment venues relatively quick and easy.

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