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Administrative Associate 3-Univ Family Physicians (Knoxville)

Job Details


Market Range: 06

Hiring Salary: $19.67/Hourly


JOB SUMMARY/ESSENTIAL JOB FUNCTIONS: The Administrative Associate 3 assists with the daily workflow of the office, development of policies and procedures, and works directly with the software vendor, clearinghouse, and insurance carriers in setting up the billing system according to requirements.


  • Provides work direction to billing staff members for coverage, workflows, processes/procedures.
  • Maintains billing system by staying current with vendor, payor, and insurance regulatory requirements.
  • Coordinates and works directly with software vendor, clearinghouse, and insurance carriers.
  • Ensures timely dispersal of the information to billing office staff and manager when changes are necessary to maintain revenue flow.
  • Provides guidance to billing office staff and manager when issues arise with the billing system and works to rectify those issues in a timely manner.
  • Maintains working knowledge of insurance and healthcare regulations to ensure accuracy and timely generation of revenue.
  • Verifies insurance coverage for behavioral health referrals and creates case management files.
  • Maintains schedules/billing for the Center of Excellence.
  • Reviews and addresses denied insurance claims for University Family Physicians Hospital and ambulatory practices.
  • Contacts the insurance carrier if the claim needs to be reprocessed due to an error.
  • Makes necessary corrections to error claims and documents reasons for change/correction.
  • Performs other related duties as assigned.

  • Qualifications



    EXPERIENCE: Four (4) years of billing experience or experience in a medical office setting; OR Bachelor’s Degree in lieu of experience.  


  • Excellent interpersonal and communication skills, including oral, written, and listening skills.
  • Ability to multi-task in a busy work environment.
  • Good computer skills.
  • Knowledge and ability to work in Microsoft Office.
  • WORK SCHEDULEThis position may occasionally be required to work evenings.

    Job: Other Admin Asst/Secr/Clerical
    Primary Location: US-Tennessee-knoxville
    Organization: Knox Univ Family Physicians
    Schedule: Full-time
    Job Posting: Jun 18, 2024, 6:30:08 PM


    Working at The University of Tennessee, Knoxville

    Founded in 1794, the University of Tennessee is one of the nation’s oldest and most storied public universities. Based in Knoxville, Tennessee’s flagship land-grant institution includes the statewide Institute of Agriculture and the Space Institute in Tullahoma. The university embodies excellence in teaching, discovery, scholarship, research, creative activity, outreach, and engagement. Known as the Volunteers, we lead with a spirit of selflessness, empathy, and courage, and strive to be champions for diversity, equity, and inclusion

    UT Knoxville is a Research 1 university with 11 academic colleges and more than 900 programs of study. With an enrollment of more than 30,000 students, our academic programs are repeatedly ranked top in their class. The university co-manages Oak Ridge National Laboratory, the country’s most prominent national lab, driving innovation in advanced manufacturing and materials, national security, and more. We are closely connected with our communities through outreach and extension efforts across Tennessee and through partnerships with non-profits, corporations, and industries—regionally, nationally, and around the globe.

    The city of Knoxville is nestled in the foothills of the Great Smoky Mountains. The modern, thriving community is surrounded by gorgeous lakes and hundreds of miles of walking, hiking, and biking trails. Situated along the banks of the Tennessee River, our beautiful features an eclectic music scene, internationally recognized festivals, unique restaurants, and a robust offering of diverse cultural activities. Knoxville is located within a day’s drive of Atlanta, Nashville, Asheville, Charlotte, Louisville, Cincinnati, Memphis, Chicago, and Washington D.C.

    Knoxville and the surrounding counties have a population of more than 850,000 people. The region houses many leading corporations and organizations, including Oak Ridge National Laboratory, Pilot/Flying J, the Tennessee Valley Authority, and Regal Cinemas, along with HGTV, Food Network, and other networks owned by Discovery Inc.

    As a member of the UT family, you will be surrounded by top-notch faculty, staff, and students from around the world. You will be part of a diverse campus community that is passionate about changing the world and cheering for the Vols on game day.

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