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CAPS Clinical Support Specialist

University of California, Los Angeles
Los Angeles
USD $28.23/Hr. - USD $40.44/Hr.

Job Details

CAPS Clinical Support Specialist

University of California Los Angeles

Budgeted Pay Scale: $28.23 - $30.94 Hourly
Full Salary Range: USD $28.23/Hr. - USD $40.44/Hr.

Special Instructions to Applicants
Opportunity for hybrid work 1 time per month based on departmental need. Please submit cover letter and resume.

Position Summary
Support the mission of UCLA Counseling & Psychological Services (CAPS) and the University by providing professional-level support as member of the UCLA CAPS clinical support team. Duties include a high level of patient confidentiality including: acting as a point person for student eligibility-related questions e.g. verifying registration information via campus mainframe system; transmission of outside referral information to approved providers including but not limited to scanning documentation, providing patient instructions for scheduling appointments, updating contact information for outside providers, and tracking of daily/monthly referrals. High-volume scheduling coordination, in-person and by phone using the CAPS electronic medical record, including but not limited to clinical template reconciliation, maintenance of group and individual calendars, checking/receiving/distributing voice messages and screening/directing phone calls to appropriate department/staff. Scheduling of departmental resources including equipment and space, for internal and external use.

Salary & Compensation
*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

  • Ability to communicate effectively and diplomatically with a diverse group of students, faculty, and administrators, both individually and in group settings (Required)
  • In all interactions, demonstrates professionalism, diplomacy, courtesy, empathy, and sensitivity to the emotional and physical status of others. (Required)
  • Experience with patient electronic medical records systems/software. (Preferred)
  • Skill in working independently, thinking critically, and following through on assignments with minimal direction and supervision (Required)
  • Ability to recognize problems and generate alternatives or offer solutions based on knowledge of CAPS procedures and existing guidelines (Required)
  • General knowledge of student health policies and procedures, specifically as they relate to University student registration dates and deadlines and the UC Student Health Insurance Plan (UC-SHIP). (Preferred)
  • Ability to handle confidential and sensitive information appropriately. - Required Communication skills (written, verbal) to convey accurate information to individuals at all levels of the organization. (Required)
  • Skill in using a PC, and knowledge of software including MS Office. (Required)
  • Organizational skills to prioritize work and meet deadlines when faced with competing requirements and frequent interruptions. (Required)

  • Education, Licenses, Certifications & Personal Affiliations
  • High School Diploma or equivalent experience (Required)
  • Degree from accredited 4-year college or university. (Preferred)

  • Special Conditions for Employment
  • Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
  • Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
  • Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.
  • CANRA: The position is designated as a mandatory reporter under CANRA. The employee must sign the "Statement Acknowledging Requirement to Report Child Abuse".

  • Schedule
    8:00 am - 5:00 pm

    Union/Policy Covered
    CX-Clerical & Allied Services

    To apply, please visit:

    Application Deadline: 8:50 p.m. on

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    Working at University of California, Los Angeles

    UCLA is a public research university located in the Westwood neighborhood of Los Angeles, California. It was founded in 1919 and is the second oldest of the ten campuses affiliated with the University of California system. UCLA offers over 300 undergraduate and graduate degree programs in a wide range of disciplines and enrolls about 26,000 undergraduate and about 12,000 graduate students from the United States and around the world every year.

    UCLA features the College of Letters and Science, seven general campus professional schools, and four professional schools for the health sciences. The UCLA College of Letters and Science has 34 academic departments and 900 faculty, and houses the majority of UCLA's 129 undergraduate majors as well as the students in the Graduate Division of Letters and Sciences. The UCLA College Honors Program is also housed in the College. The College of Letters and Science's programs are divided into five academic divisions: humanities, social sciences, life sciences, physical sciences, and the International Institute. UCLA also offers certificate programs, undergraduate degree-credit and continuing education credits for non-full-time students through its UCLA Extension education program.

    The 2010 edition of U.S. News & World Report ranked UCLA as the 24th best university in the nation and 32nd best in the world. In the 2007 edition of U.S. News and World Report, UCLA Medical Center was ranked best in the West, as well as one of the top 3 hospitals in the United States alongside Mayo Clinic, Cleveland Clinic, Massachusetts General Hospital, and Johns Hopkins Hospital. In 15 of the 16 medical specialty areas examined, UCLA Medical Center ranked in the top 20.

    The campus' location in Los Angeles makes excursions to local museums, theaters, or other entertainment venues relatively quick and easy.

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