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Office Specialist, Admissions

Employer
Joliet Junior College
Location
Main Campus, Joliet, IL

View more

Administrative Jobs
Institutional & Business Affairs, Admissions & Enrollment
Employment Type
Full Time
Institution Type
Community College

Job Details

Position Title:

Office Specialist, Admissions

Job Description:

POSITION TITLE: Office Specialist, Admissions
STATUS: Full Time
DEPARTMENT: Admissions
DIVISION: Student Development
CLASSIFICATION: Non-exempt
UNION: TOSSC
REPORTS TO: Director, Admissions and Recruitment
PLACEMENT: Clerical, Grade 7
MINIMUM PAY RATE: $20.38 per hour


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.

POSITION SUMMARY

Serves as the first point of contact for the Admissions Office along with the front desk staff. Provides general information and admissions information about the college, campus functions, and other assistance to customers. Under the direction of the Director of Admissions, provides support for the Admissions Office programs, events, fairs, and related student activities. Supports the supervision of front desk and student staff. Maintains a high degree of confidentiality; provides excellent customer service students, parents, faculty, and college personnel; is dependable, and exercises good judgment in resolving issues. Must be available to work afternoon and evening hours for evening vacancy. Maintain lobby resources and waiting area for students and visitors.

ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES

1. Effectively and professionally communicate with customers, providing excellent customer service.

2. Receive and direct visitors, handle phone calls, take and relay messages, provide requested information regarding the college and its programs and procedures. Prioritize and distribute mail.

3. Oversight of evaluation of high school transcripts for placement measures such as geometry equivalency, chemistry equivalency, and any other placement measures based on high school transcript data established by the institution.

4. Oversight of document scanning process for admissions documents. Prepare and organize incoming Admissions documents to be imaged into the student file according to procedures, which includes document analysis and provides quality control for the department

5. Assist in duplicate student resolution process, recalculations for residency, charge-backs, cooperative agreements, and in-district employment. Prepare cooperative agreement reports each semester and distribute to participating colleges.

6. As assigned, support all activities and related priorities for the Admissions department including campus tours, on campus recruitment events.

7. Provide support with scheduling and supervision of front desk and student staff.

8. Follows procedure to prepare student documents for follow up communication.

9. Assist with training and development of student staff and new department employees.

10. Perform other related duties as assigned.

MINIMUM QUALIFICATIONS

1. High school diploma or equivalent

2. Two (2) years of progressively responsible office experience.

3. Customer service experience.

4. Excellent interpersonal, customer service and phone skills.

5. Strong personal computer skills with intermediate knowledge of several software applications including Microsoft Office Word and Excel, email and Internet.

6. Ability to perform multiple tasks simultaneously.

7. Attentiveness to detail, effective organizational skills, initiative and multitasking.

8. Strong verbal and written communication skills, and ability and willingness to work cooperatively with a diverse population.

9. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.

10. Demonstrated commitment to the college’s core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality.

PREFERRED QUALIFICATIONS

1. English and Spanish verbal and written communication proficiency.

2. Associate’s degree

3. Knowledge and/or experience with Colleague and Workday software.

4. Two (2) or more years strong customer service skills.

5. Experience working in a higher education setting.

6. Demonstrated multicultural competence.

PHYSICAL DEMANDS

1. Normal office physical demands.

2. Ability to travel between campus locations and to and from community events.

3. Ability to travel in state and nationally.

WORKING CONDITIONS

1. Duties are performed indoors in the usual office environment.

Full Time/Part Time:

Full time

Union (If Applicable):

TOSSC

Scheduled Hours:

40

Organization

Working at Joliet Junior College 

Joliet Junior College, the nation's first public community college, offers pre-baccalaureate programs for students planning to transfer to a four-year university. A comprehensive community college, JJC also provides occupational education leading directly to employment, adult education and literacy programs, workforce development services, and student support services.

Tucked in the middle of a wildlife preserve, bridging the banks of a lake and surrounded by its own Arboretum, Joliet Junior College is an educational community that embraces diversity and promotes personal growth. Each year, more than 35,000 students find the diverse, comprehensive high quality educational experience they are looking for at JJC. We hope that you will take a few minutes to explore the job opportunities we have available and consider becoming a part of this experience.

The recruitment of qualified and diverse personnel is the cornerstone of JJC's commitment to an innovative, collaborative and inclusive educational community. At JJC, we respect the wealth of knowledge and experience each of our employees brings to the workplace. The College supports this commitment by providing personnel with excellent terms and conditions of employment, outstanding health and welfare benefits and programs for a secure retirement.

JJC employees work in a wide variety of roles within the college, including faculty, support staff, and administrative positions. With such a diverse range of professions, JJC ensures that a wealth of development opportunities is available to employees. From personal growth, career advancement, and a dynamic and rewarding work atmosphere, employees have the resources they need to achieve a successful and fulfilling career at JJC.

Joliet Junior College's open search procedures allow us to find the best available candidates for positions and to provide a balanced workforce to reflect the ethnic composition of the District we serve.

Company info
Website
Telephone
815-280-2266
Location
1215 Houbolt Rd
Joliet
IL
60433
US

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