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Internal Communications Manager- College of Social Work

The University of Tennessee, Knoxville
Knoxville, TN

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Administrative Jobs
Institutional & Business Affairs, Communications & Marketing
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

College of Social Work: Communications Department

Internal Communications Manager

MR 9/Salary Range: 55K-59K


Hybrid position (three days in the office and two working from home) subject to change.

Full consideration will be given to applicants who apply by July 1, 2024

Job Description:

The University of Tennessee College of Social Work has an opening for a highly skilled and experienced Internal Communications Manager to join our team. The Internal Communications Manager plays a crucial role in developing and implementing effective communication strategies to engage and inform our internal stakeholders including faculty, staff, and students, as well as University partners and leadership. This individual will be responsible for creating and delivering clear, consistent, and compelling messages that align with the College’s mission, vision, and values.

This position will also spend a portion of their time collaborating with SWORPS (the Social Work Office of Research and Public Service), which is the community outreach arm of the College of Social Work.

The position is based in Knoxville, TN. This is a full-time position with benefits and day-shift hours. Some evening and weekend work may be required on occasion.

The following job functions include, but are not limited to:

Key Responsibilities:

· Develop and execute internal communication plans that support the College’s strategic goals and initiatives.

· Create engaging content for internal communication channels, including newsletters, intranet, emails, and other TBD platforms.

· Collaborate with various departments, including SWORPS, to gather information and content for internal and, potentially, external communications.

· Coordinate with various departments to ensure consistent messaging and timely dissemination of information. Manage internal communication campaigns and initiatives to promote employee engagement.

· Monitor and analyze the effectiveness of internal communication efforts and make recommendations for improvement.

· Collaborate with senior leadership to communicate key messages and updates to employees.

· Provide guidance and support to internal stakeholders on communication best practices.

· Provide assistance as necessary to other members of the Communications Team including, but not limited to:

      o Providing content for external monthly newsletters

      o Providing proofreading services

      o Providing content for social media

      o Assisting with photography and photo shoots

· Ensure content messaging and branding across all internal communications materials is consistent with the University’s guidelines.

· Help foster a culture of open communication and collaboration within our organization.

These job duties are not comprehensive, and responsibilities may be added or deleted at any time without notice as necessary and as determined by management.

Minimum Requirements:


· Bachelor’s degree in Communications, Public Relations, Marketing, Advertising, or related field.


· Minimum of 3-5 years of experience in internal communications, preferably in a higher education setting.

Work Schedule:

Monday – Friday day shift, with occasional evenings and weekends.

Required Knowledge, Skills, and Abilities:

This position requires an understanding of fundamental concepts of communications and marketing, and proven experience in internal communications, preferably in a college or university setting.

Written and Verbal Communication: Must have profound written and verbal skills, impeccable attention to detail, and the ability to effectively convey messages to target audiences and stakeholders. Must be an expert in spelling and grammar.

Creativity: Must be able to think creatively and produce innovative ideas and solutions to captivate audiences.

Project Management: Must have the ability to plan, organize, and manage communications and marketing projects and ensure they are delivered on time and within budget.

Relationship Building: Must build and maintain positive relationships with internal and external stakeholders and partners. Must be able to work collaboratively with diverse stakeholders.

Knowledge, Skills, and Abilities: Knowledge of best practices in internal communications and employee engagement. Adaptable, flexible, problem-solver, collaborative, detail-oriented, strong time management and organization skills, lifelong learner. Must possess a passion for fostering a culture of communication and collaboration within a dynamic university environment.

Tools: Must be an expert in the Microsoft suite of products including Word, Excel, PowerPoint, and Outlook, as well as other communications tools.

Preferred Knowledge, Skills, and Abilities: Proficient in ISSUU, Canva, WordPress, and Emma, or other email marketing platforms. Proficient in project management software such as Asana. Proficient with communication tools including Slack and Teams.

WORK SCHEDULE: Monday-Friday. Occasional evenings, weekends, or holidays. Some travel may be required.

Application Process: The Knoxville campus of the University of Tennessee is seeking candidates who have the ability to contribute in meaningful ways to the diversity and intercultural goals of the University. Screening of applicants will begin immediately and will continue until the position is filled.

Interested individuals should provide a 1) cover letter addressing professional experience relevant to each required minimum qualification, 2) a resume, and 3) complete contact information for 3 professional references.

Job: Other Professional
Primary Location: US-Tennessee-knoxville
Organization: Social Work
Schedule: Full-time
Job Posting: Jun 14, 2024, 9:07:41 AM


Working at The University of Tennessee, Knoxville

Founded in 1794, the University of Tennessee is one of the nation’s oldest and most storied public universities. Based in Knoxville, Tennessee’s flagship land-grant institution includes the statewide Institute of Agriculture and the Space Institute in Tullahoma. The university embodies excellence in teaching, discovery, scholarship, research, creative activity, outreach, and engagement. Known as the Volunteers, we lead with a spirit of selflessness, empathy, and courage, and strive to be champions for diversity, equity, and inclusion

UT Knoxville is a Research 1 university with 11 academic colleges and more than 900 programs of study. With an enrollment of more than 30,000 students, our academic programs are repeatedly ranked top in their class. The university co-manages Oak Ridge National Laboratory, the country’s most prominent national lab, driving innovation in advanced manufacturing and materials, national security, and more. We are closely connected with our communities through outreach and extension efforts across Tennessee and through partnerships with non-profits, corporations, and industries—regionally, nationally, and around the globe.

The city of Knoxville is nestled in the foothills of the Great Smoky Mountains. The modern, thriving community is surrounded by gorgeous lakes and hundreds of miles of walking, hiking, and biking trails. Situated along the banks of the Tennessee River, our beautiful features an eclectic music scene, internationally recognized festivals, unique restaurants, and a robust offering of diverse cultural activities. Knoxville is located within a day’s drive of Atlanta, Nashville, Asheville, Charlotte, Louisville, Cincinnati, Memphis, Chicago, and Washington D.C.

Knoxville and the surrounding counties have a population of more than 850,000 people. The region houses many leading corporations and organizations, including Oak Ridge National Laboratory, Pilot/Flying J, the Tennessee Valley Authority, and Regal Cinemas, along with HGTV, Food Network, and other networks owned by Discovery Inc.

As a member of the UT family, you will be surrounded by top-notch faculty, staff, and students from around the world. You will be part of a diverse campus community that is passionate about changing the world and cheering for the Vols on game day.

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