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Public Safety Enrollment Specialist

Employer
Northeast Wisconsin Technical College
Location
Green Bay

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Job Details

We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Consideration will be given to equity-minded individuals committed to collaborating with faculty, staff, administration, students, and community partners who are also committed to closing equity gaps.

You belong here. See why you will love working at NWTC.

Department: Public Safety

Reports To: Operations Manager, Learning -Public Safety

FLSA Status: Non-Exempt

Amount of Travel Required: Occasional Day Travel

Salary Grade: C

Positions Supervised: None

Workday Job Profile #JC100311

LOCATION: Green Bay

STANDARD HOURS: 37.5 Hours per week; Typical hours Monday-Friday 8:30 a.m. – 4:30 p.m.; Flexibility required to include other evening and/or weekend hours, as necessary.

PAY RANGE: $22.90 - $25.45 per hour

*Salaries/Wages for all finalists (internal and external) will be based upon education, experiences, current wages, and internal equity.

POSITION SUMMARY

Provide administrative support to Public Safety programs, trainings, and staff. Manage registration and third-party billing for Public Safety enrollments. Provide assistance to prospective EMS program students on completing the application through class enrollment. Attend recruitment events internally and externally to represent and assist with the admission process.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the functions identified in the job description.

Essential Functions Statement(s)

  • Communicate with internal and external customers, in person, phone, text and email, to provide accurate information, direction and support. Compose original correspondence.
  • Provide support to students and community organizations by serving as the primary contact for enrollment and other class requirements. Manage customer billing of courses including self, agency, state, and federal-funded class enrollment. Maintain student records.
  • Market and recommend appropriate courses to students and community partners, while maintaining the third-party billing portal. Periodically support Public Safety contract training.
  • Explain the admission process to prospective students and their support team. Maintain communication and guide students through the application process to course enrollment.
  • Monitor and review criminal background checks and health record program requirements to identify need. Review, analyze, and update applicant data to ensure successful completion of the application checklist to matriculation.
  • Collaborate with Public Safety Leadership and Coordinator Team on individual student program admission exceptions, exemptions, and reenrollment of students into programs and classes.
  • Process and enter Public Safety registrations, academic transcripts, withdrawals, and other enrollment transactions. Collaborate on client reporting processes.
  • Recommend, develop, and implement communication strategy to support prospective applicants and community organizations through the recruitment and admission. Collaborate with Public Safety staff on newsletters and other marketing materials.
  • Plan, prepare materials for and attend recruitment events internally and externally speaking to large and small groups about Public Safety and the College.
  • Prepare and process reports; review, research, and analyze data.
  • Serve in cross-functional roles within the Public Safety team.

POSITION QUALIFICATIONS

Competency Statement(s)

  • Values - Demonstrate behaviors and action that support the College’s values - Customer Focus, Everyone Has Worth, Passion and Inspiration, Collaboration, Emotional Intelligence, Results and Accountability, Valuing Talent and Well Being, and Ethics.
  • Student Success – Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives.
  • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, disability, socio-economic background, or job type.
  • Accountability - Ability to accept responsibility and account for his/her actions.
  • Accuracy - Ability to perform work accurately and thoroughly.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Organized - Possessing the trait of being organized or following a systematic method of performing a task.
  • Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.


SKILLS & ABILITIES

Education: Associate degree in business-related field
Experience: Three years related experience

**An equivalent combination of education and work experience may be considered.

Cultural Competence: Demonstrated commitment to diversity, equity, and inclusion and sensitivity to and understanding of a diverse community of college students, faculty, and staff.

*NWTC welcomes candidates who currently possess the desired skills and experience and are committed to learning and growing.

Computer Skills

Microsoft Office Suite, Teams, data management system (), website maintenance


PHYSICAL DEMANDS

Physical Demands

Lift/Carry

Stand

O (Occasionally)

Walk

O (Occasionally)

Sit

C (Constantly)

Handling / Fingering

C (Constantly)

Reach Outward

O (Occasionally)

Reach Above Shoulder

O (Occasionally)

Climb

N (Not Applicable)

Crawl

N (Not Applicable)

Squat or Kneel

O (Occasionally)

Bend

O (Occasionally)

10 lbs or less

O (Occasionally)

11-20 lbs

O (Occasionally)

21-50 lbs

O (Occasionally)

51-100 lbs

N (Not Applicable)

Over 100 lbs

N (Not Applicable)

Push/Pull

12 lbs or less

O (Occasionally)

13-25 lbs

O (Occasionally)

26-40 lbs

N (Not Applicable)

41-100 lbs

N (Not Applicable)

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

The College has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the College reserves the right to change this job description and/or assign tasks for the employee to perform, as the College may deem appropriate.

We strive to accommodate any individual who requires adjustments to ensure a fair and equal employment process. If you require specific accommodations during the application and/or screening process due to a disability or other reasons, please contact Talent and Culture at talentandculture@nwtc.edu or 920-498-6286.

Northeast Wisconsin Technical College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Talent and Culture.

NWTC does not discriminate on the basis of political affiliation, age, race, creed, marital status, color, religion, sex (including sexual orientation, gender identity, and gender expression), national origin, disability, veteran status, genetic testing or other applicable legislated categories, (“each a protected class”). Inquiries regarding the College’s nondiscrimination policies may be directed to the Vice President for Diversity, Equity, and Inclusion at (920) 498-6826 or equity@nwtc.edu.

Organization

When it comes to student success, NWTC has set the standard for the state’s technical colleges. In 2010, NWTC was the first college in Wisconsin to join Achieving the Dream, a nonprofit dedicated to helping community college students succeed. Under the leadership of our president, Dr. Rafn, student success has become the center of our work. As a result, NWTC has been named a Leader College by Achieving the Dream for student success initiatives and one of four finalists for the AACC Awards of Excellence in the Student Success category.

In 2017, the College was selected to join Frontier Set, a diverse group of high-performing, high-potential postsecondary institutions identified by the Gates Foundation as leaders in transformation.

 

WORKING AT NWTC

NWTC offers the opportunity to work in a professional and stimulating environment where the intended culture of inclusion and a holistic view of the employee is promoted.  We empower employees to be their best selves and contribute to a culture of engagement and innovation.  We are committed to promoting a learning environment where employees and students of differing perspectives and cultural backgrounds pursue career and academic goals embraced in an environment of respect and shared inquiry.  Benefits of working at NWTC are measurable in ways such as greater knowledge and awareness of cultural differences, motivation for improved personal and professional relationships and a cohesive work environment. We provide our employees with a high-quality compensation and benefits package and professional development opportunities.

 

CULTIVATING AN INCLUSIVE COLLEGE

iRespect

iRespect! is a college-wide movement to cultivate a welcoming and safe environment for all. 

  • We stand beside our students regardless of race, religion, gender identity, ethnicity, national origin, sexual orientation, ability, and age.
  • We are committed to maintaining a welcoming and safe space for all members of our community to work and learn.
  • We maintain a zero tolerance policy for discrimination, bullying, and behaviors intended to intimidate or demoralize members of this community.

Whether you are a student or employee, there are many opportunities for you to get involved with iRespect! 

Company info
Website
Telephone
920-498-5444
Location
2740 West Mason Street
Green Bay
WI
54303
US

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