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Detail Specialist

University of North Carolina at Greensboro
Greensboro, NC

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Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Requisition Number:


Position Number:


Position Classification Title:

Building & Environmental Tech

Functional Title:

Detail Specialist

Position Type:


University Information:

Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with nearly 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 1,100 faculty and 1,700 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit:

Facilities Operations has the responsibility of providing a wide range of services to all administrative departments, student programs, and all academic schools and departments. Services include all aspects of corrective and preventive maintenance, operations, grounds maintenance, housekeeping, utility infrastructure maintenance and operations, business operations, safety, regulatory compliance, project management, and renovations. These duties are conducted for a campus consisting of over 100 buildings totaling 6 million gross square feet on over 275 acres.

Position Summary:

The position is responsible for general and detail cleaning in academic, administrative, and performance buildings on campus. This position also completes floor care, has good customer service skills, and completes other special projects such as furniture supply moves within the academic buildings on campus. Supervisor may assign other job-related duties not specifically listed under essential tasks.

General and Detail Cleaning – 60%
Customer Service – 10%
Floor Care – 15%
Special Projects – 15%

This position is a mandatory position as defined in the Adverse Weather and Emergency Event Policy.

Minimum Qualifications:

Some knowledge of cleaning procedures, ability to follow instructions and to perform medium to heavy physical work; an equivalent combination of training and experience. Special certification may be required for some of these positions. Special note: this is a generalized representation of positions in this class and is not intended to identify essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all functions.

Preferred Qualifications:

  • At least six (6) months of directly related experience.
  • Previous working experience at a higher learning institution.
  • One to two years of experience
  • High School Diploma or GED

Alternate Option:

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Special Instructions to Applicants:

Applicants are required to upload a list of at least three (3) professional references that includes:

  1. Name,
  2. Company Name,
  3. Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
  4. Email Address
  5. Contact Phone Number

Recruitment Range:

$33,540 - $34,320

Org #-Department:

Facility Services Housekeeping - 56408

Work Hours of Position:

5:00 AM- 1:30 PM, M-F

Number of Months per Year:


Job Family:

Institutional Services

Career Banded Title:

Building & Environmental Tech

Open Date:


Close Date:






Key Responsibility:

General and Detail Cleaning

Essential Tasks:

  • Cleaning Responsibilities – Expected to perform general and detail cleaning in private and public areas to include (but not limited to) hallways, stairwells, elevators, restrooms/locker rooms, entrance areas, lobbies, gymnasiums, classrooms, lounges, auditoriums, dressing rooms, offices, suites, housekeeping areas and other areas per the assigned cleaning routine or as assigned by supervision.
  • Daily Maintenance Responsibilities – Policies public areas per assigned routine or as directed. This includes restocking supplies and removing trash from restrooms, breakrooms, hallways, lounge areas and other areas as assigned. Also maintains floor areas in public spaces multiple time throughout assigned work hours.

Key Responsibility:

Customer Service

Essential Tasks:

  • Strives to improve level of customer satisfaction and provides a service that meets both internal and external customers expectations on a routine basis.
  • Handles routine inquiries and advises supervisor of complaints from customer. Whenever possible, assists supervisor with resolution of problem.
  • Demonstrates professional and positive interactions with customers daily.

Key Responsibility:

Floor Care

Essential Tasks:

  • Carpeted Floor Areas – Perform daily floor care tasks as assigned such as vacuuming and stain prevention. Perform periodic floor care tasks to include, but not limited extraction, bonneting and other processes deemed necessary or assigned by supervision.
  • Hard Surface Floor Areas -
    • Dust mops daily and mops as scheduled to remove excess dirt and to preserve finish. Cleans baseboards regularly or as scheduled by supervisor. Use of labor saving equipment (scrubbers) is required if the equipment is available.
    • Performs periodic floor maintenance such as stripping, top scrubbing, refinishing, and other related tasks as assigned by supervision.
  • Safety – Understands notifies and reports safety hazards and corrective actions that must be taken regarding the accident, as required by OSHA.
  • Training – Completes professional development instruction each fiscal year as directed.
  • Sustainability – Correctly utilizes recycling receptacles as instructed by OWRR to assist in UNCG’s commitment to sustainability as a core value of institutional operations.

Key Responsibility:

Special Projects/Additional Duties

Essential Tasks:

  • Moves – Coordinates with customer and communicates with supervision to ensure customer satisfaction. Utilizes departmental labor-saving equipment to ensure safe and effective transportation of university property.
  • Event Coverage/Weekend Projects – Coordinates with supervisor for directions and expectations and other duties as assigned by supervision and/or event staff.
  • Exterior Building Projects – Responsible for outside areas (including porches) up to 25 feet from any building entrance. This includes outdoor waste receptacles, cigarette urns, pressure washing, leaf blowing/sweeping and snow removal.
  • Additional Duties – Additional duties including (but not limited to) aiding in the training of new staff members, monitoring and restocking supply closets throughout assigned facility, and additional tasks as assigned by supervision.


Knowledge Technical

Competency Description:

  • Performs basic cleaning such as sweeping, mopping, scrubbing, dusting, disinfecting, vacuuming, etc., to keep working areas in a clean and orderly condition.
  • Operates and maintains basic equipment in the performance of housekeeping duties to include motor scrubber, vacuum cleaner, backpack carpet extractor/cleaner, mondo vap, etc.

Competency Level:



Customer Service

Competency Description:

  • Respectfully identifies, listens, and responds to customer needs (in order of priority) in assigned work areas.
  • Builds and sustains productive customer relationships.
  • Makes customers and their needs a primary focus of one’s actions.
  • Demonstrates ability to adapt schedule to customers’ needs.

Competency Level:




Competency Description:

  • Listens to instructions, asks necessary questions to complete tasks.
  • Confirms understanding of question/problem.
  • Consistently demonstrates the ability to effectively express thoughts, ideas and information (verbal and non-verbal) concerning routine work issues.

Competency Level:



Safety and Health Compliance

Competency Description:

  • Understands appropriate action to correct hazards.
  • Attends training and receives proper information pertaining to the use of PPE, equipment, safety and/or emergency procedures, and accident reporting. Reports accidents appropriately or in a timely manner.
  • Reads MSDS and original labels before applying or mixing chemicals.
  • Insures chemicals are labeled and environmentally safe are receiving close supervision.
  • Reads safety manual prior to entering areas that should be avoided.
  • Reads appropriate owner’s manual as it relates to equipment and is aware of proper safe operation and standards.
  • Insures equipment is properly maintained.
  • Contacts appropriate personnel (supervisor and lead person) when needed. Reports injuries, illnesses or unsafe acts or conditions.

Competency Level:



Interpersonal Skills

Competency Description:

  • Communicates with fellow workers in a clear and concise manner that allows work to be completed.
  • Communicates with management to obtain understanding of the organization’s objectives.
  • Demonstrates personal accountability for completion of required tasks assuring quality results.

Competency Level:


Physical Effort:

Hand Movement-Repetitive Motions - F, Hand Movement-Grasping - F, Holding - F, Finger Dexterity - F, Reading - C, Writing - F, Eye-hand coordination - C, Vision-Visual inspection - F, Talking - C, Standing - F, Walking - F, Lifting-0-30 lbs. - F, Lifting-30-60 lbs. - O, Bending - F, Squatting - O, Reaching - O

Work Environment:

Inside - F, Outside - F, Ventilation ConditionsDust - F, Ventilation ConditionsFumes - O, Ventilation ConditionsChemicals - O, Chemical Spills - F, Infectious Bacteria - O, Overtime - R


UNCG at a Glance

Founded in 1891, The University of North Carolina at Greensboro is the largest and most diverse state university in the Piedmont Triad. Standing apart from other universities, the UNCG community is joined together by a shared value: We define excellence not only by the people we attract, but by the meaningful contributions they make. 

With more than 19,400 students and 2,500 faculty and staff, UNCG is the largest state university in the Piedmont Triad and has an annual economic impact of more than $1 billion. The campus has grown to include 30 residence halls and 30 academic buildings on 210 acres.

UNCG takes pride in being a learner-centered public research university. The College of Arts & Sciences and seven professional schools offer 79 undergraduate majors, 65 master's programs and 30 doctoral programs.

The university holds two classifications from the Carnegie Foundation for the Advancement of Teaching, as a “research university with high research activity” and for “community engagement” in curriculum, outreach and partnerships. More than $35 million in grants and contracts for research and creative activity are awarded to faculty members annually. Among the most prominent of UNCG's research initiatives are the Gateway University Research Park and the Joint School of Nanoscience and Nanoengineering. Both are partnerships with North Carolina Agricultural and Technical State University.

Globalization of the curriculum has expanded opportunities for international education, through new programs such as the UNC Exchange Program and the Lloyd International Honors College. In addition, innovative signature programs such as Building Entrepreneurial Learning for Life (BELL), Communication Across the Curriculum, Undergraduate Research and Freshman Seminars enhance the student experience.

As a cultural leader, UNCG offers concerts, lectures, dance and theater performances, exhibitions at the internationally known Weatherspoon Art Museum and readings by nationally known authors. In athletics, Spartan teams compete in nine women's and nine men's sports in Division I of the National Collegiate Athletic Association. With ethnic minority students making up 26 percent of the student body, UNCG is the most diverse of the UNC system's historically white campuses.

Although much has changed, some things remain the same. The university motto — “Service” — continues to be a guiding principle put into practice through all aspects of university life.

UNCG Schools and College of Arts & Sciences

The University's Academic Affairs Division consists of seven academic schools, the College of Arts & Sciences, the Graduate School and the Lloyd International Honors College. The names below are the ones currently in use. In some cases, the names have changed since the academic units were founded. The schools and their dates of establishment are: Graduate School 1921-22;College of Arts & Sciences 1969, Lloyd International Honors College 2005, Joint School of Nanoscience & Nanoengineering 2007, Joseph M. Bryan School of Business & Economics 1969, School of Education 1921, School of Health and Human Sciences 2011, School of Music, Theatre and Dance 2010, and School of Nursing 1966.

Achievements & Accolades

UNCG is garnering national attention and awards for its challenging academic programs, supportive environment and engaged community. Take a look at some of our latest accomplishments and meaningful contributions on campus, in the community and around the globe. Curious about more accolades, achievements, our student body, faculty and staff excellence and other signs of our success? Find out more at UNCG Now:

Challenging Academic Programs

U.S. News & World Report ranked three UNCG online programs among the best in the nation in the 2015 list of Best Online Programs.

UNCG’s slate of online programs has earned a top 10 ranking for affordability from

The graduate program in the Department of Human Development and Family Studies has earned a Top 10 ranking by the The HDFS Report.

Supportive Environment

UNCG is a Military Friendly School for the fourth straight year, putting it in the top 15 percent of colleges and universities nationwide that are doing the most to support veterans and ensure their success.

UNCG is ranked among the best colleges for your money nationwide by College Factual, a new site that guides students through the college selection process.

The Education Trust singles out UNCG among the nation’s universities for its success at closing the gap in graduation rates between black and white students.

Engaged Community

For the fifth year in a row, UNCG has earned the “Tree Campus USA” designation for promoting healthy trees and encouraging the spirit of conservation. 

UNCG’s innovative dynamic mailbox system has been honored as one of University Business Magazine’s Models of Efficiency.

For the eighth consecutive year, UNCG is highlighted on Washington Monthly’s list of American universities that contribute most to the public good.

Careers at UNCG

UNCG is committed to the creation of an inclusive, collaborative and responsive university by attracting, retaining and developing a diverse community of talented individuals in support of the university's mission.

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723 Kenilworth Street

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