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Assistant Foods Manager (Catering)

University of Massachusetts Amherst
UMass Amherst

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Administrative Jobs
Institutional & Business Affairs, Auxiliary Services
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Job no: 523281
Work type: Staff Full Time
Location: UMass Amherst
Department: Catering Food
Union: PSU Unit B
Categories: Food Service/Hospitality

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

Supervises the personnel and the duties of the assigned personnel of a prescribed food service unit or units and assumes the responsibilities of the manager of the unit or units in the absence of the manager. Performs related work as required.

Essential Functions

  • Supervises the production of product and services to established standards for the benefit of the customers of a cash operation food service unit or units.
  • Determines, under the supervision of the Chef de Cuisine, inventory and pricing for food cost control and orders same using established forms and procedures on a computerized ordering system.
  • Ensures the overall cleanliness of food service unit or units for a pleasant customer atmosphere and for sanitation requirements.
  • Supervises unit cash handling, billing of customers, and other related duties to ensure accurate records and maximize cash flow.
  • Leads the unit in planning and serving special events or other related duties to provide satisfactory service and controlled costs.
  • Keeps all records pertaining to any food service unit or units assigned using standard report forms and procedures to maintain accurate operating records.
  • Performs daily duties related to staffing, training, and processing payroll and evaluation of classified personnel including the scheduling, hiring, training, processing payroll and evaluation of student and non-student part-time employees following standard procedures.
  • Takes weekly inventories.
  • Resolves customer complaints to maintain good customer relations.

Other Functions

  • Performs other duties as assigned.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • At least five (5) years of full-time or equivalent part-time experience in food service work in a hotel, restaurant, cafeteria, catering firm, government or private institution or a diploma or certificate from a recognized trade, technical or vocational school at the high school level or higher with a major in-home economics, culinary arts, food services or food trades may be substituted for the required experience.
  • Knowledge of the standard methods and techniques used in preparation and serving of food and beverage in a high-volume setting, preferably a college or university setting.
  • Knowledge of the proper quality, appearance and condition of foods.
  • Knowledge of the standard sanitation methods and techniques used in food handling and storage, and preventative maintenance procedures.
  • Knowledge of general cash handling procedures and ability to enforce their application.
  • Ability to judge the proper quality, appearance and condition of foods by sensory observation.
  • Ability to follow oral and written instructions.
  • Ability to give oral and written instruction in a precise and understandable manner.
  • Ability to maintain accurate records.
  • Ability to establish and maintain harmonious working relationships with a diverse population.
  • Ability to supervise.
    Knowledge of the laws, rules, policies and procedures of the University and assigned unit.
  • Ability to comprehend and operate a computerized menu system.
  • Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

    • Ability to determine material and labor needs without incurring waste or deficits.
    • Ability to anticipate problems and handle customer complaints judiciously.
    • Knowledge of unit and University policies and procedures pertaining to the ordering and storage of provisions and equipment.

    Physical Demands/Working Conditions

    Requires the ability to balance, carry, push, pull, stand, bend, reach, twist, lift, and perform repetitive movements.

    Additional Details

    • This position is designated as essential.
    • Incumbents must be certified as food handlers within six (6) months of the appointment start date through a recognized program approved by the University of Massachusetts (i.e. ServSafe).

    Work Schedule

    Salary Information

    PSU-B Non-Exempt Grade 15.

    Special Instructions to Applicants

    Along with the application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.

    UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

    Advertised: Jun 9 2024 Eastern Daylight Time
    Applications close: Sep 9 2024 Eastern Daylight Time


    The University of Massachusetts Amherst is one of the preeminent public research universities in America. Nestled in idyllic Amherst, Massachusetts—often called “The top college town in North America”—the campus is consistently ranked among the top public research universities in the nation, and offers a rich cultural environment in a rural setting close to major urban centers. 

    As one of the nation's top public research universities – as measured by national and international rankings, academic citations, and research funding – the campus spends more than $180 million on research each year, demonstrating its contribution to the nation’s position as a technological and economic leader. The university works in conjunction with academic, government, and private partners to translate new knowledge and scientific discoveries into technical innovations and scholarly works that create opportunities for students, faculty and the public. 

    Eight schools and colleges offer more than 85 undergraduate majors, 68 master’s and 48 doctoral degree programs, many counted among the top programs in the nation and world. UMass Amherst is also home to New England's premier honors college.

    The 1,159 full-time faculty members are dedicated teachers and world-renowned researchers and the campus has regularly been listed among the top performers in terms of faculty awards. With over 24,000 students from all 50 states and over 70 countries, the student body is the most academically successful in the history of the campus. Students participate in 240 organizations, 21 NCAA Division I athletic teams, extensive intramurals, living-learning residence halls, community service, and internships. With one of the largest residential life systems in the nation, UMass Amherst houses approximately 12,000 students on campus. The university is enjoying a facilities renaissance, including new buildings in the sciences, the arts, and recreation. UMass Amherst is part of the Five College consortium with Smith, Mount Holyoke, Hampshire and Amherst colleges.

    As an employer, the University of Massachusetts Amherst is a national leader in developing family-friendly policies, benefits and amenities designed to help faculty members develop both productive careers and satisfying personal lives. The university offers one of the nation’s most generous parental leave policies. The university is also part of the Academic Career Network, a regional consortium formed to serve dual-career couples and encourage greater diversity in the academy.


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