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Associate Director, Student Financial Assist & Scholarship (FT), MFRE13600SFA

College of DuPage
Glen Ellyn

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Associate Director, Student Financial Assist & Scholarship (FT), MFRE13600SFA

Associate Director, Student Financial Assist & Scholarship (FT), MFRE13600SFA
The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions.

College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Primary Duties and Responsibilities:
Reporting to the Senior Director, the Associate Director of Student Financial Assistance & Scholarships supervises and is responsible for the overall management and direction of the Financial Aid Representatives. The role formulates procedures for functional areas to ensure accurate, efficient, and timely delivery of information that is in compliance with Federal, State and Institutional regulations and supports Departmental and Student Affairs objectives. This position ensures institutional integrity and ethical standards that govern financial aid programs at the federal, state and institutional level.

  • Provide direction and leadership for the day-to-day operations of the Office of Student Financial Assistance with special emphasis on compliance, efficient use of technology, communications, student literacy, and financial aid planning.
  • Conduct regular reviews and audit of financial aid files & policies for accuracy and compliance with standardized procedures and current regulations. Ensure FERPA policy is being followed consistently.
  • Provide oversight and conduct quality assurance checks for the college's scholarship and emergency funding programs.
  • Provide assistance to external customers as needed, e.g., Admissions, Registrar, Veteran Services, etc. Serves as an authoritative resource for the campus, and represents the financial aid office when needed.
  • Remain current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses.
  • Provide direct supervision and leadership to the Financial Aid Representatives.
  • Work closely with Admissions and Counseling & Advising to oversee Scholars program.
  • Investigate, analyze and resolve escalated inquiries unable to be answered at the Representative level.
  • Identify and analyze unusual problems pertaining to financial aid with emphasis towards problem resolution and student service.
  • Supports the Senior Director in the preparation of FISAP and IPEDS.
  • Serve on professional judgment committee and make decisions in concert with policies and procedures in determining student eligibility.
  • Contribute to the implementation and assist in the development, modification of and writing Financial Aid policies and procedures for the office.
  • Create and promote a culture that values and prioritizes high quality service delivery for the students and their families.
  • Represent the Senior Director as needed.
  • Other duties as assigned.

  • Qualifications:

    • Education
      • Bachelor's degree in Accounting, Education, Business, or related field required.
    • Experience
      • 3 - 5 years successfully administering Title IV, HEA programs required.
      • 2 years of progressively responsible supervisory experience managing a medium to large Financial Aid operation required.
      • Deep knowledge of state and federal financial aid regulations; maintains an awareness of proposed changes and trends required.
      • Strong written and verbal communications with proven ability to maintain collaborative relationships with internal and external constituents in order to provide support for the office and the students it serves required.
      • Experience utilizing federal and state electronic systems (such as GAP, COD, NSLDS, CPS) required.
      • Three or more years direct Financial Aid experience in a large comprehensive community college environment preferred.
      • Experience working with Ellucian Colleague preferred.

      Working Conditions:

    • This position requires background check and drug screening at the College's expense.
    • Must not be in default on federal student loans to have authorization to access Federal Student Aid databases (NSLDS, COD, FAAaccess).

    • Hybrid Remote Eligible: Yes

      Hiring Range:
      Managerial 6 Salary/70,000.00 - 78,000.00

      Competitive starting pay is dependent on education and experience. College of DuPage also offers a generous benefits plan which includes paid time off, tuition discounts for employees and dependents, medical, dental, vision effective the first day of employment, and retirement benefits in a collaborative and friendly environment.

      College of DuPage is an equal opportunity employer. We are committed to diversity and creating an inclusive environment for all employees.

      College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.

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      Since its inception in 1967, College of DuPage has matured into something very special. It's a community college with far-reaching impact. We're firmly rooted in the community that provides our mandate, yet committed to reflecting the needs and demands of an ever-changing world. 

      From our faculty through to our Board of Trustees, we understand the importance of remaining relevant on multiple levels: interpersonal, academic, civic, cultural and economic. With a steady eye on regional, national and international developments, College of DuPage fulfills its mission as an educational and economic agent of change for the residents it serves.

      Beyond all other considerations, though, we are educators, devoted to the idea that knowledge is transformative. We believe there are few things more powerful than a mind engaged. We are excited by the possibilities ignited when knowledge is imparted through meaningful discourse, in the service of realizing each and every one of our community member's full potential.

      We invite you to find out more about the world-class institution available to you and your family, right here at home. 

      • Among the state's public colleges and universities, College of DuPage, with more than 28,000 students, is the second largest provider of undergraduate education in the State of Illinois, after University of Illinois at Urbana-Champaign.
      • More than 25 percent of all District 502 high school graduates attend College of DuPage during their college career.
      • Each semester, around 28,000 students attend College of DuPage.
      • The Glen Ellyn campus covers 273 acres and has eleven major buildings. The Glen Ellyn campus is currently undergoing renovation and expansion through the Facilities Master Plan, which has an anticipated completion date of 2014.
      • College of DuPage has moved from a traditional model of accreditation to the Academic Quality Improvement Program (AQIP), a quality-based, continuous improvement model of accreditation through The Higher Learning Commission (HLC), a Commission of the North Central Association of Colleges and Schools (NCA). This model is based on the Malcolm Baldrige National Quality Award Program and incorporates a review process designed to deliver clear, concrete and efficient feedback to participating institutions.
      • College of DuPage offers more than 90 certificates programs and degrees for today’s occupational and technical careers, and nine associate’s degrees in 59 occupational and 45 transfer pre-baccalaureate programs.  
      • Roughly 20 percent of students attending COD already possess a bachelor's degree or higher.
      • The College of DuPage Library maintains a collection of 245,800 books, 285,000 microfiche, 29,500 video recordings (VHS and DVD), 20,700 sound recordings (CDs), 527 current periodical subscriptions (7,900 bound periodical back files), and 18 newspapers.
      • There are more than 50 student clubs and organizations on campus.
      • College of DuPage is accredited by The Higher Learning Commission (Member, North Central Association) and Academic Quality Improvement Program Participant.

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