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Senior Assistant Director of Federal Grants and Withdrawals

The University of North Carolina at Charlotte
Reese 104C6

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Job Details

Position Number:


Vacancy Open to:

All Candidates

Working Title:

Senior Assistant Director of Federal Grants and Withdrawals

Position Designation:

EHRA Non-Faculty

Employment Type:

Permanent - Full-time

Months per Year:


Work Schedule:

Monday – Friday, 8:00 am – 5:00 pm

Hours per week:


FLSA Status:



Academic Affairs


Enrollment Management (Adm)

Work Location:

Reese 104C6

Salary Range:

$58,548 - $64,544

Primary Purpose of Department:

The primary purpose of the Office of Financial Aid is to administer all financial aid programs for the University, including grants, scholarships, loans and Federal Work-study. The office processes aid for approximately 25,000 students each year and administers about $250 million dollars in student aid funds. The office monitors all procedures for federal and state regulatory compliance. In addition, other major functions of the office include monitoring records and procedures for federal and state regulatory compliance, providing federal, state, and donor reports, and providing financial advising for students.

Primary Purpose of Position:

The major responsibility of the Senior Assistant Director is to assist and manage a team of 2-3 direct reports for the processing of federal grants, monitoring Program Course of Study and the calculation for the Return to Title IV aid for both official and unofficial withdrawn students. This position will be responsible for providing information and training on financial aid policies and procedures to prospective students, parents and staff.

Summary of Position Responsibilities:

The Senior Assistant Director manages a team of 2-3 direct reports, monitors and ensures compliance of federal grants, provides comprehensive oversight of Program Course of Study process, oversees the completion of monthly reconciliations of federal grants, assist Director with monitoring account balances with finance accounts, conducts regular training and uses available resources to ensure staff is current with federal, state, and institutional regulations/policies. This position oversees the Return of Title IV calculations for official and unofficial withdraws. This position will also be responsible for the oversight and processing of transient study, NC Online courses, and all Study Abroad students. The Senior Assistant Director will provide excellent quality customer service, consistency of information, and support outreach efforts to all university stakeholders and the community at large.

Minimum Education/Experience:

  • Bachelor’s degree required. Minimum of 4 years progressively responsible work experience in financial aid, including the use of automated financial aid systems, preferably Ellucian Banner.
  • Working knowledge of federal and state regulations governing financial aid.
  • Strong administrative background including a minimum of 2 years of supervisory experience.
  • Excellent written, interpersonal communication, organizational and analytical skills.
  • Proven customer service skills and enthusiasm for providing exceptional service to all.
  • Ability to work in an ever-changing environment and effectively manage multiple projects simultaneously.
  • Must be flexible and able to adapt to demanding circumstances while fostering and maintaining a high level of customer service and total quality management.
  • Willingness to be part of a flexible work schedule that requires evening hours and occasional weekend duties.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access) and other relevant computer based programs.

Preferred Education, Knowledge, Skills and Experience:

  • Master’s degree preferred.
  • Considerable knowledge of automated systems, both mainframe and PC based.
  • Ellucian Banner experience highly preferred.
  • Thorough knowledge of rules and regulations governing state and federal student aid programs.
  • Sound leadership, analytical and organizational skills.
  • Excellent communication skills with the ability to express position and procedures clearly concisely in oral and written form.
  • Ability to exercise sound judgment and discretion in applying and interpreting policies, procedures, and regulations.
  • Ability to establish and maintain effective working relationships with other staff members, campus departments, outside agencies and student/families.

Special Notes to Applicants:

  • Only electronic submissions will be accepted.
  • Please attach a letter of application, resume and names, addresses, telephone phones and email addresses of three professional references with your electronic submission.
  • Applicants are subject to a criminal background check and a motor vehicle report.
  • Information about the university’s benefits package can be found at

Posting Open Date:


Open Until Filled:


Proposed Hire Date:



About Us

UNC Charlotte is North Carolina's urban research university. It leverages its location in the state's largest city to offer internationally competitive programs of research and creative activity, exemplary undergraduate, graduate and professional programs, and a focused set of community engagement initiatives. UNC Charlotte maintains a particular commitment to addressing the cultural, economic, educational, environmental, health, and social needs of the greater Charlotte region. 

Located in the state’s largest metropolitan area, UNC Charlotte is among the fastest growing universities in the UNC System.  A large public university with a small college feel, UNC Charlotte’s 1,000-acre campus is the home away from home for more than 29,000 students.  The University offers internationally competitive research and creative activity opportunities and exemplary undergraduate, graduate and professional programs coupled with a focused set of community engagement initiatives that enrich the region’s quality of life.

In fulfilling our mission, we envision a University that promises:

  • An accessible and affordable quality education that equips students with intellectual and professional skills, ethical principles, and an international perspective.
  • A strong foundation in liberal arts and opportunities for experiential education to enhance students’ personal and professional growth.
  • A robust intellectual environment that values social and cultural diversity, free expression, collegiality, integrity, and mutual respect.
  • A safe, diverse, team-oriented, ethically responsible, and respectful workplace environment that develops the professional capacities of our faculty and staff.

To achieve a leadership position in higher education, we will:

  • Rigorously assess our progress toward our institutional, academic, and administrative plans using benchmarks appropriate to the goals articulated by our programs and in our plans.
  • Serve as faithful stewards of the public and private resources entrusted to us and provide effective and efficient administrative services that exceed the expectations of our diverse constituencies.
  • Create meaningful collaborations among university, business, and community leaders to address issues and opportunities of the region.
  • Develop an infrastructure that makes learning accessible to those on campus and in our community and supports the scholarly activities of the faculty.
  • Pursue opportunities to enhance personal wellness through artistic, athletic, or recreational activities.
  • Operate an attractive, environmentally responsible and sustainable campus integrated with the retail and residential neighborhoods that surround us.

Dual Career

The University of North Carolina at Charlotte is committed to the recruitment and retention of highly qualified and productive faculty, administrators, and other professional staff members. We recognize that career decisions are influenced by family considerations.  For up to one year from the date of an employee’s relocation to Charlotte, the University will assist the employee’s  spouse or domestic partner with efforts to find employment within the University and/or within the surrounding area.

Diversity at UNC Charlotte

UNC Charlotte is committed to cultivating diversity and inclusion throughout the campus. Our campus community is comprised of people who represent the wide breadth of gender identities, sexualities, races and ethnicities, faith traditions, nationalities, and other social groups and backgrounds.  All of these identities and experiences enrich the University as a whole.  UNC Charlotte strives to celebrate and leverage the benefits of this diversity, and to sustain an inclusive and welcoming environment for all students, faculty, and staff.

To learn more about plans, programs, resources and news and events relating to diversity and inclusion at UNC Charlotte please use the following link:

To access the full text of the UNC Charlotte Plan for Campus Diversity, Access and Inclusion please use the following link:

Optional text if space allows….

Overview of the UNC Charlotte Plan for Campus Diversity, Access and Inclusion.

The goal of quality education for all at UNC Charlotte is the foundation for our Diversity Plan.  At its fullest potential, higher education allows students to interact with people from different backgrounds and to engage a range of ideas and perspectives.  This educational experience cultivates the skills that graduates will need to function adeptly in a global society.  

As North Carolina and the Charlotte region undergo rapid population growth and demographic change, UNC Charlotte must respond to the needs of a more diverse student population. It is imperative that the University prepare its students to become leaders and thriving citizens in a pluralistic and multicultural society. In adopting our Diversity Plan, we affirm that:


    • We believe that a diverse faculty, staff and student body are critical in advancing teaching, scholarship, and community engagement at UNC Charlotte.
    • We are committed to enhancing opportunities for living, working and learning in a diverse environment
    • We are committed to educating our students to interact effectively and respectfully in the global community. 

      The Plan identifies components of a diverse campus community and outlines steps toward building an inclusive environment that promotes the success of all students, faculty, and staff. It is a living document that affirms our institutional values and is designed to offer guidance to University departments and units for achieving the University goals for diversity.  The seven broad objectives of the Diversity Plan are:

      1: Promote a broad understanding of goals for diversity, access, and inclusion for the University through active outreach to the campus community.

      2: Recruit and graduate a diverse student body that reflects community diversity and addresses the state’s need to increase access to higher education for historically underrepresented and economically disadvantaged students.

      3: Increase the recruitment of underrepresented faculty and advance their progression through the faculty ranks.

                  4: Increase the representation of staff from underrepresented groups.

      5: Ensure the presence of institutional environments and course development that enhance learning and appreciation for the full range of diversity.

      6: Develop external relationships with the community to enhance diversity on and off campus.

                  7: Ensure the Success of the Plan through Assessment, Accountability, and Recognition.


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