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System Support Analyst-Intermediate

University of West Georgia
UWG Recruiting Location

Job Details

Job Title: System Support Analyst-Intermediate
Location: UWG Recruiting Location
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 272780
About Us

Since 1906, the University of West Georgia (UWG) has been home to those who seek a transformative college experience. UWG is a leading residential, doctoral comprehensive university that offers a broad undergraduate and graduate curriculum based on a liberal arts foundation.Nestled among the pines on a picturesque 645 acres is the University of West Georgia- a hidden gem approximately 40 miles west of Atlanta. Serving approximately 13,000 students, and offering more than 100 programs, UWG is committed to advancing innovative academic programs and a student-centered business model. Perennially ranked by U.S. News & World Report, the Princeton Review, and Colleges of Distinction as a top national university, West Georgia offers 86 fields of study, including business, computing, nursing, education, STEM, communication and digital media, social sciences, and the fine and performing arts. UWG generates a regional economic impact of more than $650 million annually and provides a safe, quality, and affordable university experience that connects students to post-graduate career and leadership opportunities. UWG has been recognized by the Carnegie Foundation for its institutional commitment to community engagement through teaching, research and creative activities, and public service. West Georgia is one of only 119 U.S. colleges and universities to receive the elective classification in 2020 and is among only 359 institutions nationally. Dedicated to creating a first-choice university for students, alumni, employees, and communities, UWG seeks employees who will advance and support the University's mission of fulfilling the talent needs of western Georgia and the Atlanta metropolitan area, while contributing to the social, cultural, and economic development of the region and state.

Living in Carrollton, "The City of Dreams," offers the advantages of city life with a small-town vibe. This progressive community with Southern flair offers plenty of shopping, restaurants, nightlife opportunities, and cultural events. Named a City of Excellence in Georgia and listed as one of the 50 Best Small Southern Towns, Carrollton is the cultural, educational, health care, and commercial center for the west Georgia region.

At the heart of Carrollton is its historic downtown and Adamson Square lined with shops, galleries, and restaurants. Each season offers unique local events and opportunities for year-round recreation. Outdoor activities abound through award-winning spaces, including an 18-mile paved walking and biking Greenbelt trail that encircles the city and passes through the UWG campus.

The city embraces the University's students, faculty, and staff, and welcomes the diversity UWG brings to the community.

Invested in education with highly rated city and county K-12 systems, both city and county public school graduation rates are 90% and above and rank among the top in the nation by U.S. News & World Report.

Job Summary

The Intermediate System Support Analyst is responsible for: System Evaluation, Installation, Support and Optimization System User Management CyberSecurity - Compliance Professional Development.


System Installation and Software Support -
Advanced Level Research and evaluate software and hardware to assist in system installation, support and optimization. Install/upgrade and configure applications and components. Work with end users, ITS associates and/or the vendor to coordinate the changes. Create test plans and test new systems, version upgrades, and any system modifications. Update system documentation Confirm maintenance jobs are implemented. Troubleshoot and maintain UWG systems and web-based solutions. Provide direct daily support for user requests, incidents and problem management using industry best practices. Accountable for all items assigned in the ticketing system, including following up with customers on open tickets, documenting actions, and meeting SLA requirements. Collaborate with peers from other IT/Non-IT department to review and submit appropriate requests for Change Management Monitor alerts generated from management tools and applications to proactively address issues as they occur and escalate systemic issues for problem resolution. Maintain system documentation.

System Optimization and User Management -
Advanced Level Continuously identify and implement areas for process and systems improvement and provide solution recommendations. Troubleshoot user access issues. Manages system user permissions.

Cybersecurity Compliance -
Advanced Level Follow established security best practices to identify/avoid application security vulnerabilities. Conduct compliance activities. Participate in ongoing cybersecurity training . Conduct risk management activities to identify, prioritize and mitigate potential risks to supported systems. Daily Review for Security Incidents Patching and Upgrades Monitor Availability and Performance Participate in system restore testing.

Professional Development -
Stay abreast of current tools, training, and products available for system development and support. Complete UWG required annual training.

Required Qualifications

Educational Requirements
High School Diploma or GED

Required Experience
H. S. diploma or GED equivalent and a minimum of 5 years of direct system support experience; OR an Associate¿s degree and four or more years of direct system support experience; OR a Bachelor¿s degree and three or more years of direct system support experience. Advanced experience in a technology related position with training in system installation, support and optimization in a networked environment. Advanced experience with Windows operating systems. Advanced experience in technology related position with training in basic technologyrelated installations, troubleshooting hardware and software in a networked environment Advanced experience with collaborating and coordinating with internal IT teams to resolve support issues and implement new functionality.

Preferred Qualifications

Preferred Educational Qualifications
Bachelors Degree

Preferred Experience
General MacOS support, configuration and administration. Experience with Unix/Linux operating systems and using a command line interface. Scripting experience. Industry certifications for System Support. Ability to deliver quality clientfriendly focused service to a wide range of customer types including faculty/staff, and students. Experience working with student information systems in a higher education environment.

Proposed Salary

$64,000 Annually paid on a Monthly Basis.

Knowledge, Skills, & Abilities

General understanding of IT enterprises and knowledge of enterprise functionality effectiveness, efficiency, and applications. Understanding of database concepts and hands-on experience with SQL queries.

Working and current knowledge of basic software (e.g. Microsoft Products, Adobe Products, and Antivirus/Antimalware). General troubleshooting and testing procedures. Proficient with MS Office suite and network management software.

Good verbal and written communications skills and effectiveness and comfort level with presentations to multiple levels of an organization

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of West Georgia as determined by the University of West Georgia in its sole discretion; confirmation of the credentials and employment history reflected in your application materials, reference checks; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity

The University of West Georgia is an equal employment, equal access, and equal educational opportunity, and affirmative action institution. It is the policy of the University of West Georgia to recruit, hire, train, promote, and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity, or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50)

Other Information

The mission of the University of West Georgia is to enable students, faculty, and staff to realize their full potential through academic engagement, supportive services, professional development, and a caring, student-centered community. The institutional mission and daily operation of the University of West Georgia are guided by our values that support our vision to be the best place to work, learn, and succeed: ACHIEVEMENT, CARING, COLLABORATION, INCLUSIVENESS, INNOVATION, INTEGRITY, SUSTAINABILITY, and WISDOM.


The University of West Georgia is a leading residential, doctoral comprehensive university that offers a broad undergraduate and graduate curriculum based on a liberal arts foundation. UWG enrolls more than 10,600 students, including an active international student population from more than 80 countries.university_of_west_georgia1.jpg

The university takes its mission of "Educational Excellence in a Personal Environment" seriously and is nationally recognized for the access to research opportunities and technology it provides to undergraduates. It has been named a Best Southeastern College by the Princeton Review for five years in a row and one of America's Best Value Colleges for 2007 and 2008.

university_of_west_georgia2.jpgUWG currently offers 109 programs of study, including 56 bachelor's and 40 master's and specialist degrees, two doctorates and 11 certificates, as well as Georgia's only Honors College. A third doctoral degree and a new master's degree have been approved by the University System of Georgia Board of Regents. The Ed.D. in Professional Counseling and Supervision will begin in the summer of 2009, and a Masters in Arts in Criminology will begin in Fall 2008. Gifted high-school-age students can earn high school and college credit through the Advanced Academy of Georgia, one of only 15 U.S. residential college-early-entrance programs.university_of_west_georgia3.jpg

The Graduate School has one of the highest percentages of students enrolled in graduate classes in the University System. Undergraduates have nationally acclaimed access to research opportunities, and instruction is enhanced by faculty member research that is supported by more than $2.2 million in grants.

Only 50 miles west of Atlanta, Georgia, UWG offers a complete college experience featuring residence hall living, intercollegiate athletics and more than 100 student organizations on a beautiful, wooded 375-acre campus.



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