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Associate Director of Auxiliary Services

The University of Texas at Arlington
Arlington, TX

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Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Posting Number:


Position Title:

Associate Director of Auxiliary Services


University Housing



Job Family:


Position Status:


Work Hours:


Work Schedule:

Monday through Friday; 8:00am – 5:00pm

  • General office with periodic site visits to properties.
  • Nights and weekends as job dictates.

Open to:

External and Internal


Salary is commensurate based on qualifications and relevant experience.


Funding expected to continue

Pay Basis:


Benefits Eligible:


Benefits at UTA:

We are proud to offer a comprehensive benefits package to all our employees at the University.

To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:

University Information:

The University of Texas at Arlington is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. UTA is a comprehensive teaching, research, and public service institution dedicated to the advancement of knowledge through scholarship and creative work. The University is committed to providing access and ensuring student success, and to a culture of innovation, entrepreneurship, and commercialization of discoveries by our community of scholars. With an enrollment of more than 40,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution. UTA ranks No. 4 nationally in Military Times’ annual “Best for Vets: Colleges” list and is among the top 30 performers nationwide for promoting social mobility of its graduates (U.S. News & World Report, 2023). UTA is designated by the U.S. Department of Education as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI), and it has one of the top 5 most ethnically diverse undergraduate student bodies in the United States (U.S. News & World Report, 2023). Its approximately 270,000 alumni, including some who occupy leadership positions at many of the 24 Fortune 500 companies headquartered in North Texas, contribute to UTA’s $22.2 billion annual economic impact on Texas.

Furthermore, UTA is poised to experience widespread growth in the near future. The university recently launched the first phase of its RISE 100 initiative aimed at recruiting 100 new tenure-system faculty to amplify research standing and position UTA as a leader in key scholarly areas; more details are available at The successful candidate for this position will have the opportunity to join UTA during an exciting period of growth and contribute as the university broadens its impact.

Job Summary:

Assist in the effective management of Auxiliary Services including university housing and assigned retail or ground lease properties. Provide supervisory and management skills related to marketing, leasing, property management, policies and procedures, collections, lease contract disputes, loss claims, and resident communications. Serve as a liaison with other departments to facilitate program development and back-up support to Executive Director, Auxiliary Services.

Essential Duties and Responsibilities:

  • Leasing, Marketing, and Contract Administration:
    • Maximize occupancy of university rental properties.
    • Monitor occupancy for all campus housing; develop and oversee effective marketing strategies, oversee leasing process; update contracts, leases, and terms and conditions.
    • Develop and supervise maintenance of administrative systems related to leases, contracts, keys, and occupant and property records for designated properties.
    • Work with Assistant Director IT for Auxiliary Services to implement technology enhancements to achieve greater operational efficiencies.

  • Employee Supervision:
    • Recruit, select, train, supervise and evaluate assigned staff.
    • Serve as Housing Liaison to Residence Life.
    • Direct activities and provide evaluation of Residence Life professional staff in functions related to housing operations.

  • Property Management and Development:
    • Serve as Housing Liaison to Facilities Management.
    • Coordinate communication of resident service programs related to extermination, filter service, property improvements, and life safety inspections.
    • Inspect properties to determine need for maintenance and renovation.
    • Assist with implementing effective strategies related to property improvements, property take over, and closing of campus housing properties.
    • Coordinate furniture purchases.

  • Collections:
    • Work with Student Financial Services to collect past due rent.
    • Communicate with residents regarding past due accounts.
    • Initiate necessary tenant evictions.

  • Policy and Procedure Administration:
    • Assist in the development and implementation of policies and procedures related to effective housing operations.
    • Interpret regulations and decide on questionable cases.
    • Update departmental publications.

  • Resident Communications and Concerns:
    • Inform residents of issues affecting their community.
    • Draft and approve notices for distribution to residents.
    • Interview residents and responds to concerns and complaints.
    • Provides advisement and referral services for residents.

  • Contract Disputes and Loss Claims:
    • Review appeals related to lease contract disputes.
    • Document claims for losses to personal property and injuries.

  • Department Representative:
    • Serve as a liaison with other agencies and departments to facilitate program development.

  • Other:
    • Other duties as assigned by the Executive Director, Auxiliary Services.

Minimum Qualifications:

  • Master’s degree with five (5) years of professional experience in the management of university-owned student housing properties or equivalent relevant experience.
  • Five (5) years of professional experience in employee supervision and training.
  • Valid Class “C” Operator’s Driver’s License (or other states’ equivalent for driving a personal vehicle) or higher.

Preferred Qualifications:

  • Proficient in the use of StarRez or similar comprehensive student housing management software system.

Knowledge, Skills and Abilities:

  • Excellent communication skills.

Other Requirements :

Working Conditions:

CBC Requirement:

It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.

EEO Statement:

It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.

ADA Accommodations:

The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email

Number of Vacancies:


Minimum Number of References Required:


Maximum Number of References Accepted:


Special Instructions to Applicants:

Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.


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