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Lab Technician (Instruction Technology Support), College of Business

Job Details

We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Consideration will be given to equity-minded individuals committed to collaborating with faculty, staff, administration, students, and community partners who are also committed to closing equity gaps.

You belong here. See why you will love working at NWTC.

Department: College of Business

Reports To: Operations Manager, College of Business

FLSA Status: Non-Exempt

Amount of Travel Required: No travel required

Salary Grade: C

Positions Supervised: None

Workday Job Profile #JC100299


LOCATION: Green Bay

STANDARD HOURS: 37.5 Hours per week; Typical hours Monday-Friday 8:00 a.m. – 4:00 p.m.; Flexibility required to include other evening and/or weekend hours, as necessary.

PAY RANGE: $22.90 - $24.69 per hour

*Salaries/Wages for all finalists (internal and external) will be based upon education, experiences, current wages, and internal equity.

POSITION SUMMARY

The Lab Technician (Instruction Technology Support) position supports faculty and students by maintaining instructional lab and studio technology, supports student lab activities and simulations, troubleshoots technology, and provides access to equipment for students to use outside of the labs for the College of Business. This position will research technologies, coordinate department purchases, and be responsible for other department processes.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the functions identified in the job description.

Essential Functions Statement(s)

  • Collaborate with faculty and staff to identify instructional needs and create instructional guides to assist students in the use of equipment and applications.

  • Serve as a department liaison with IIT, Facilities, and Security to maintain an effective and safe learning environment.

  • Research new technologies to incorporate into programs and labs, working with faculty and vendors to align with industry standards.

  • Troubleshoot and resolve equipment issues in instructional computer labs and studios.

  • Assist other technicians with the design, development, testing, documentation, installation, configuration, and re-initialization of all lab and network facilities (hardware and software).

  • Maintain software licensing and installation location information. Request new/upgraded software as needed. Complete annual inventory audit of hardware and software including the tracking of equipment.

  • Maintain, reconcile and report Procard transactions. Provide access to technology for students to complete class projects, primarily checkout equipment. Responsible for properly working equipment, inventory, tagging and availability for check out. Ensure students are adhering to policies.

  • Maintain room and equipment usage schedules. Liaison for lab space requests. Responsible for daily security, proper usage and full functionality of department labs and studios.

  • Determine facility up-keep needed and communicate status of labs to appropriate staff.

  • Create, update and maintain Department intranet sites.

  • Maintain and inventory lab equipment and department supplies.

  • Move/lift classroom/lab equipment and/or furniture as needed.

POSITION QUALIFICATIONS

Competency Statement(s)

  • Values - Demonstrate behaviors and action that support the College’s values - Customer Focus, Everyone Has Worth, Passion and Inspiration, Collaboration, Emotional Intelligence, Results and Accountability, Valuing Talent and Well Being, and Ethics.

  • Student Success – Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives.

  • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, disability, socio-economic background, or job type.

  • Communication, Oral - Ability to communicate effectively with others using the spoken word.

  • Customer Oriented - Ability to take care of the customers’ needs while following company procedures.

  • Interpersonal - Ability to get along well with a variety of personalities and individuals.

  • Detail Oriented - Ability to pay attention to the minute details of a project or task.

  • Organized - Possessing the trait of being organized or following a systematic method of performing a task.

  • Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.


SKILLS & ABILITIES

Education: Associate Degree, Preferred in Information Technology and/or Graphic Communications.
Experience: Minimum two years related experience in a computer network environment and/or MAC operating system preferred.

*An equivalent combination of education and experience may be considered

Computer Skills

MS Office Suite (intermediate to advanced skills), PC and MAC/Apple Operating systems, Accounting software, Adobe Creative Cloud, presentation graphics, database manager.

Cultural Competence: Demonstrated commitment to diversity, equity, and inclusion and sensitivity to and understanding of a diverse community of college students, faculty, and staff.

*NWTC welcomes candidates who currently possess the desired skills and experience and are committed to learning and growing.

Other Requirements

Ability to maintain PC and MAC hardware and software including diagnosing problems and minor repair. Ability to operate and control job and print queues for printers.


PHYSICAL DEMANDS

Physical Demands

Lift/Carry

Stand

O (Occasionally)

Walk

O (Occasionally)

Sit

O (Occasionally)

Handling / Fingering

F (Frequently)

Reach Outward

O (Occasionally)

Reach Above Shoulder

O (Occasionally)

Climb

N (Not Applicable)

Crawl

O (Occasionally)

Squat or Kneel

O (Occasionally)

Bend

O (Occasionally)

10 lbs or less

F (Frequently)

11-20 lbs

F (Frequently)

21-50 lbs

F (Frequently)

51-100 lbs

N (Not Applicable)

Over 100 lbs

N (Not Applicable)

Push/Pull

12 lbs or less

F (Frequently)

13-25 lbs

F (Frequently)

26-40 lbs

F (Frequently)

41-100 lbs

N (Not Applicable)

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

The College has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the College reserves the right to change this job description and/or assign tasks for the employee to perform, as the College may deem appropriate.

The College has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the College reserves the right to change this job description and/or assign tasks for the employee to perform, as the College may deem appropriate.

We strive to accommodate any individual who requires adjustments to ensure a fair and equal employment process. If you require specific accommodations during the application and/or screening process due to a disability or other reasons, please contact Talent and Culture at talentandculture@nwtc.edu or 920-498-6286.

Northeast Wisconsin Technical College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Talent and Culture.

NWTC does not discriminate on the basis of political affiliation, age, race, creed, marital status, color, religion, sex (including sexual orientation, gender identity, and gender expression), national origin, disability, veteran status, genetic testing or other applicable legislated categories, (“each a protected class”). Inquiries regarding the College’s nondiscrimination policies may be directed to the Vice President for Diversity, Equity, and Inclusion at (920) 498-6826 or equity@nwtc.edu.

Organization

When it comes to student success, NWTC has set the standard for the state’s technical colleges. In 2010, NWTC was the first college in Wisconsin to join Achieving the Dream, a nonprofit dedicated to helping community college students succeed. Under the leadership of our president, Dr. Rafn, student success has become the center of our work. As a result, NWTC has been named a Leader College by Achieving the Dream for student success initiatives and one of four finalists for the AACC Awards of Excellence in the Student Success category.

In 2017, the College was selected to join Frontier Set, a diverse group of high-performing, high-potential postsecondary institutions identified by the Gates Foundation as leaders in transformation.

 

WORKING AT NWTC

NWTC offers the opportunity to work in a professional and stimulating environment where the intended culture of inclusion and a holistic view of the employee is promoted.  We empower employees to be their best selves and contribute to a culture of engagement and innovation.  We are committed to promoting a learning environment where employees and students of differing perspectives and cultural backgrounds pursue career and academic goals embraced in an environment of respect and shared inquiry.  Benefits of working at NWTC are measurable in ways such as greater knowledge and awareness of cultural differences, motivation for improved personal and professional relationships and a cohesive work environment. We provide our employees with a high-quality compensation and benefits package and professional development opportunities.

 

CULTIVATING AN INCLUSIVE COLLEGE

iRespect

iRespect! is a college-wide movement to cultivate a welcoming and safe environment for all. 

  • We stand beside our students regardless of race, religion, gender identity, ethnicity, national origin, sexual orientation, ability, and age.
  • We are committed to maintaining a welcoming and safe space for all members of our community to work and learn.
  • We maintain a zero tolerance policy for discrimination, bullying, and behaviors intended to intimidate or demoralize members of this community.

Whether you are a student or employee, there are many opportunities for you to get involved with iRespect! 

Company info
Website
Telephone
920-498-5444
Location
2740 West Mason Street
Green Bay
WI
54303
US

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