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IT Systems Support Professional-Ento (Bugwood)

The University of Georgia
Tifton Area

Job Details

Posting Number:


Working Title:

IT Systems Support Professional-Ento (Bugwood)



About the University of Georgia:

Since our founding in 1785, the University of Georgia has operated as Georgia’s oldest, most comprehensive, and most diversified institution of higher education ( The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

About the College/Unit/Department:

In 2018, The UGA Tifton Campus began a yearlong Centennial celebration with various events to commemorate its 100th anniversary of providing updated research to the community.

Research is done on a wide range of commodities, including cotton, peanuts, vegetables and turf grass, all of which make agriculture the No. 1 industry in Georgia.

In 2004, a teaching program was initiated and it has been growing ever since. College-level instruction on campus is aimed at undergraduate and graduate-degree level study.

College/Unit/Department website:

Posting Type:


Retirement Plan:


Employment Type:


Benefits Eligibility:

Benefits Eligible

Full/Part time:

Full Time

Additional Schedule Information:

Work schedule will be determined by supervisor

Advertised Salary:

$42,821 - $62,821 (Commensurate with Education, Experience and Training)

Posting Date:


Open until filled:


Proposed Starting Date:


Special Instructions to Applicants:

This position is located in Tifton, GA, which is approximately 200 miles southwest of Athens, Georgia, 200 miles south of Atlanta, GA and approximately 70 miles north of the Florida line.

Location of Vacancy:

Tifton Area

EEO Policy Statement:

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (

USG Core Values Statement:

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy and can be found on-line at

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at

Classification Title:

IT Systems Support Professional





Minimum Qualifications:

Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or related field with sufficient experience to show competence and innovation in server and system administration.
  • Work experience implementing and supporting applications and databases on Amazon Web Services.

Position Summary:

This position is part of the Center for Invasive Species and Ecosystem Health at the University of Georgia – Tifton Campus (Bugwood). The Center for Invasive Species and Ecosystem Health develops, maintains and hosts a large number of digital tools and resources including web, smartphone, and database applications. The IT Systems Support Professional will have a working knowledge of Amazon Web Services as the platform for Center applications. Applications hosted by the Center use different server side technologies including Windows Server, Linux, ColdFusion, PHP, IIS, Apache, and NodeJS. While this is a diverse set of tools, this professional should be either familiar with their configuration or able to quickly learn how to setup, secure, monitor, recover, and troubleshoot system issues and bottleknecks. This position will also work with application programmers to ensure they are aware of and able to follow best practices for continuous deployment of applications and efficient use of system resources.

Knowledge, Skills, Abilities and/or Competencies:

  • Strong analytical skills.
  • Detail oriented and well organized.
  • Ability to plan and manage time efficiently to meet deadlines.
  • Effective oral and written communication skills.
  • Ability to understand and explain complex procedures in writing or verbally.
  • Strong ability to learn.
  • Ability to follow instructions well.
  • Ability to work well in a team environment and to lead the team to accomplish defined goals.

Physical Demands:

Will sit at a computer most of the work day.

Is driving a responsibility of this position?:


Is this a Position of Trust?:


Does this position have operation, access, or control of financial resources?:


Does this position require a P-Card? :


Is having a P-Card an essential function of this position? :


Does this position have direct interaction or care of children under the age of 18 or direct patient care?:


Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications):


Credit and P-Card policy:

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy:

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.


Support infrastructure for applications providing mission critical services to external users

  • Update software and digital infrastructure to maximize system performance, security, and availability while minimizing costs
  • Work with developers as they build digital applications to advise on workable solutions given capacity, benefits, limitations and costs
  • Analyze logs and setup alerts to monitor utilization of infrastructure capacity, identify potential performance bottlenecks and prevent development of issues that may lead to incidents of application downtime or degraded application performance
  • Work with developers to monitor and maintain workflows for continuous integration and continuous deployment of improvement to applications

Percentage of time:



Planning and Documentation

  • Keep informed on changes and new services that can reduce costs and/or increase security, capacity or functionality
  • Develop plans for improving infrastructure while minimizing downtime of applications

Percentage of time:



Incident Response

  • Take action to resolve the immediate incident where mission critical applications experience performance or availability issues
  • Perform root cause analysis to determine the cause of the incident
  • Work with developers and center leadership to find workable solutions to prevent future incidents
  • Other duties as assigned

Percentage of time:


Contact Details:

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name:

Joe LaForest

Recruitment Contact Email:


The University of Georgia, a land-grant and sea-grant university with statewide commitments and responsibilities, is the state’s oldest and most comprehensive institution of higher education. Founded in 1785, it is the birthplace of public higher education in America.

Today, UGA enrolls more than 40,000 undergraduate, graduate, and professional students. The main campus has 460 buildings on 767 acres of land. The total acreage of UGA in 30 Georgia counties is 41,539. UGA has 18 colleges and schools, which include Agricultural and Environmental Sciences, Arts and Sciences, Business, Ecology, Education, Engineering, Environment and Design, Family and Consumer Sciences, Forestry and Natural Resources, Graduate School, Journalism and Mass Communication, Law, Pharmacy, Public Health, Public and International Affairs, Social Work, Veterinary Medicine, and the Honors College. It offers 24 baccalaureate degrees in more than 140 fields; 33 master’s degrees in 144 fields; 8 educational specialist degrees; four doctoral degrees in 99 areas; professional degrees in law, pharmacy and veterinary medicine; and more than 170 study-abroad and exchange programs. UGA Libraries rank among the nation’s best research libraries and contain a total of 5.3 million volumes and one of nation’s largest map collections. The university has had 25 recipients of the prestigious Rhodes Scholarship, making it one of the nation’s top Rhodes producers among public universities. UGA is home of the Peabody Awards, presented annually for distinguished achievement and meritorious public service for television, podcast/radio, and digital media. It also is home of Georgia’s State Botanical Garden, state Museum of Art and State Museum of Natural History. Additionally, UGA has one of the largest and most comprehensive public service and outreach programs conducted by an American educational institution.

Company info
215 S. Jackson St.

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