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Human Resources Specialist

Fayetteville State University
Fayetteville, NC

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Job Details

Position Title::

Human Resources Specialist

Working Title::

Employee Relations Specialist

Position Number::


Full-time or Part-time::

Full Time

Time Limited Position::


Number of Vacancies::



Human Resources

Posting Number::




Job Category::


Hiring Range::

$46,480.00 - $51,645.00

Overall Position Competency::


Description of primary duties and responsibilities::

Primary Purpose of the Organizational Unit

The purpose of the Human Resources Office at Fayetteville State University is to support the institutional mission of the University by providing comprehensive and timely human resource services with respect to recruitment and employment, benefits administration, classification and salary administration, staff development and training. Employee safety and health, and employee relations for all staff employees subject to the State Human Resources Act. The Human Resources Department also monitors employee safety and health and provides benefit administration and other less comprehensive personnel services for faculty members and staff employees exempt from the State Human Resources Act. In addition, the Associate Vice Chancellor of Human Resources is designated as the University Affirmative Action Officer with full responsibility for the University’s programs of Equal Employment Opportunity through Affirmative Action.

Description of Work Continued::

Primary Purpose of the Position

The position provides primary technical and programmatic support for campus wide Employee Relations Programs. Provide support for the Employee Relations Manager by assisting with tracking of documents and deadlines, coordinating training and information sessions, and assisting with correspondence in the SHRA and EHRA grievance programs. This position serves as the initial intake and assessment coordinator for the Employee Relations office. The incumbent will provide policy and procedure support, assist with investigations and provide guidance on the grievance process. The individual will coordinate internal investigations as part of the internal grievance process and is responsible for ensuring that all timelines are adhered to as outlined by University policy. The position assists with the development of training materials in support of Workforce
Improvement and Development initiatives for the Employee Relations unit. The incumbent will also collaborate with training to ensure that strategic goals are achieved by coordinating training efforts between the Office of Employee Relations and Staff Development. Responsible for administering the University Unemployment program which includes responding to all claims, state calls, and other inquiries; and preparing for, coordinating and administering unemployment hearings and reporting required. The position will also coordinate SHRA and EHRA performance management processes. Perform routine exit interviews; organizing and maintaining exit interview program data; generating monthly analytical reports; and providing data for annual report. Responsible for providing data and developing reports for ER for internal and external requests and requirements;

Researches topics as requested by ER staff to respond to department needs; and develops presentations based on research. Manage ER policies and forms including proactively managing changes to forms and policies as requested/dictated by the Employee Relations Manager, UNC Systems Office, Office of State Human Resources and university management. Serving as the main point of contact for ER programs and staff; and assisting ER staff in projects, tracking deadlines, project milestones/requirements and other administrative needs. Additional administrative responsibilities will include receiving phone calls and emails from employees, university management and external customers; and corresponding with a variety of internal and external customers. Other duties as assigned.

Minimum Education and Experience Requirements::

Graduation from a four year college or university; or an equivalent combination of training and experience.

Knowledge skills and abilities::

Applied Knowledge-HR Program and

Knowledge of State, federal and client policy and policy interpretations and HR best practices affecting HR program area(s)demonstrated by the ability to analyze and explain how policies or procedures apply to client’s unique needs. Operational knowledge of the purpose of the client’s organization including its mission, services, clients and measures of business effectiveness in order to place client needs into perspective and assure assistance is appropriate to the situation.

Information/Records Administration:

Accesses, reviews, compiles and stores multiple sources of data and information to generate appropriate criteria for reports. Determines sources and gathers information, via interviews, surveys and other methods, to complete work in assigned HR area(s); researches, compiles, explains, and presents data.

Customer Service:

Develops and maintains productive and collaborative work relationships in order to facilitate effective service in assigned HR area and problem resolution with clients.

Program Administration:

Administers an aspect of a program or functional area. Makes recommendations for program expectations and direction. Identifies and understands HR issues, client needs and problems of a recurring nature to effectively address and resolve situations. Tracks and monitors program outcomes.

Communication – Verbal/Written:

Listens and confirms understanding of the issue and then communicates appropriate information in a concise and clear manner; conveys concepts in an organized and appealing manner that clients can apply directly to the situation or issue. Explains the application of HR processes and procedures using sources that clients can reference.

Preferred Qualifications::

Previous demonstrated experience working in an Employee Relations environment with exposure to real world employee issues and resolution.

Notice to Applicants:

Please make sure that the work history listed on your application is identical to the work history listed on your resume. The application must be filled out completely, Do Not Use the phrase “see resume.”
Please list at least three (3) professional references to include a current supervisor. References will only be contact if you are selected for the position and with your permission.

Closing Date::


Open Until Filled::


Other Information:

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

EEO Statement::

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable).

Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Veteran's Statement:

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.

Quick Link:


Working at Fayetteville State University

Fayetteville State University (FSU) is a member of the prestigious University of North Carolina System. Situated in southeastern North Carolina, FSU prides itself in being in one of the most diverse cities in the country and neighbor to one of the nation’s largest military installations – Fort Bragg.

FSU has a rich history that serves as genesis for its current status as a leading institution of higher learning. A year after the Civil War ended, the Phillips School provided primary education to Fayetteville’s black citizens, and the Sumner School provided intermediate education for this population. The two schools were consolidated in 1869 and dedicated in April of that year as the Howard School, in honor of the Freedman’s Bureau chief General O.O. Howard. Seven prominent African-American men pooled $136 to purchase two lots for the first building that housed the Howard School. Robert Harris was named the first principal of the Howard School.

In 1877, the Howard School became not just the first public normal school for African Americans in North Carolina but also the first state-sponsored institution for the education of African-American teachers in the South. It was renamed the State Colored Normal School in Fayetteville that year, Fayetteville State Teachers College in 1939, Fayetteville State College in 1963, and Fayetteville State University in 1969.

While FSU’s roots are as a teacher education institution, it now offers nearly 70 degrees at the baccalaureate, masters and doctoral levels. Many of the programs are accredited by the top agencies. The university’s School of Business and Economics is endorsed by the Association to Advance Collegiate Schools of Business (AACSB). AACSB is one of the most prestigious and rigorous accrediting bodies for business programs in higher education. Currently, less than one-third of U.S. business programs and only 15% of the world's business programs have earned AACSB accreditation. Receipt of this distinguished accreditation provides evidence that FSU’s School of Business and Economics has established itself as a leader among business schools. Additionally, the Master of Business Administration program has been cited by U.S. News and World Report and The Princeton Review as one of the best graduate business school programs in the country. The Department of Criminal Justice is accredited by the Academy of Criminal Justice Sciences (ACJS). FSU’s criminal justice program is the only such program in North Carolina to hold ACJS certification.

FSU is rapidly becoming a center for research and technology. In spring 2010, the university, in conjunction with the University of North Carolina at Pembroke, cut the ribbon on the Southeastern North Carolina Regional Microanalytical and Imaging Center. The center is home to the electron microprobe, an advanced imaging tool that magnifies objects up to 300,000 times.

FSU is a partner in the community. The institution has formulated a strong relationship with the local municipality and with civic and social organizations in the area. The institution enjoys its partnership with its military neighbors. In the coming years, as a result of Base Realignment
and Closure (BRAC), Fort Bragg will be home to more than 50,000 soldiers and some of the nation’s top military brass. To address their educational needs, FSU has implemented a degree in intelligence studies with plans to offer more academic programs with the military in mind.

Students who come to FSU know they will be learning in a nurturing environment from some of the top scholars in their respective fields. As they matriculate, they know their degrees will prepare them to be 21st century global scholars, change agents, and contributing members of society.

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