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Customer Service Representative--Financial Aid

Employer
Gordon State College
Location
Gordon State College

View more

Administrative Jobs
Institutional & Business Affairs, Financial Aid
Employment Type
Full Time
Institution Type
Four-Year Institution
Job Title: Customer Service Representative--Financial Aid
Location: Gordon State College
Regular/Temporary: Regular
Full/Part Time: Part-Time
Job ID: 272325
About Us

Founded in 1852, GSC is a member of the University System of Georgia. The college has a distinctive legacy of excellent scholarship and service. GSC offers nearly 30 degrees, which includes multiple associate and baccalaureate pathways for students. With an enrollment of over 3,100 students, GSC offers an intimate academic setting with state-of-the-art classrooms and laboratories. In this setting, students receive individualized attention that only a small college with dedicated faculty and staff can provide.

Job Summary

This position is responsible for answering calls and providing financial aid and other information to students, potential students, and members of the general public.

Responsibilities
  • Answers incoming telephone calls; greets and assists callers in a prompt and courteous manner; answers questions and provides general information.

  • Provides financial aid and/or admissions information to students, potential students and parents.

  • Relays critical information to Financial Aid staff.

  • Investigates and resolves student complaints.

  • Responds to student email inquiries.

  • Directs calls to appropriate departments or personnel as needed; returns calls and takes messages.

  • Performs related duties.

Required Qualifications
  • Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.

  • Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

Knowledge, Skills, & Abilities
  • Knowledge of admission, registration, and financial aid requirements.

  • Knowledge of multi-line phone system operation.

  • Knowledge of the college organizational structure.

  • Knowledge of customer service principles and practices.

  • Knowledge of computers and job-related software programs.

  • Skill in decision making and problem solving.

  • Skill in interpersonal relations and in dealing with the public.

  • Skill in oral and written communication.

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Institutional Values

Gordon State College is committed to the following core values:Student Focused - Life-Long Learning/Scholarship - Excellence - Respect - Collaboration
More details on WHAT WE STAND FOR and GSC core values can be found online at https://www.gordonstate.edu/about/vision-mission-statement/index.html

Equal Employment Opportunity

Gordon State College is an equal employment, equal access, and equal educational opportunity. It is the policy of Gordon State College to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50).

For questions or more detailed information regarding this policy, please contact the Gordon State College Office of Human Resources at 678.359.5011. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources.

Background Check

Employment offer is contingent upon completing a background investigation including a criminal background check demonstrating your employment eligibility with Gordon State College, as determined by Gordon State College in its sole discretion, confirmation of the credentials and employment history reflected in your application material and, if applicable, a satisfactory credit check. Applicants may also be subject to a pre-employment drug test.

Other Information

This is a part-time, temporary position.

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