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Academic Program Specialist

CUNY School of Professional Studies
New York City, New York (US)
Commensurate with experience

Job Title:  Academic Program Specialist

Job ID:  28403

Location: School of Professional Studies 


As a leading online school in New York since 2006, the CUNY School of Professional Studies (CUNY SPS) offers the most online bachelor's and master's degree options at the City University of New York, and serves as the University's first undergraduate all-transfer college. With 26 degrees and numerous other non-degree and grant-funded workplace learning programs, CUNY SPS meets the needs of adults who wish to finish a bachelor's degree, progress from an associate's degree, earn a master's degree or certificate in a specialized field, and advance in the workplace or change careers. Consistently ranked highly by U.S. News & World Report for its online offerings, CUNY SPS has emerged as a nationwide leader in online education. The School's renowned and affordable online programs ensure that busy working adults may fulfill their educational goals on their own time and schedule. As CUNY SPS moves beyond its’ 20th year, we dedicate ourselves to engendering an innovative and transformative student-centered experience.

Reporting to the Assistant Dean of General Education and First Year Experience, and working in close collaboration with offices across the School, the New Student Support Specialist will provide comprehensive support to programs and initiatives focused on first-year student success and retention. This includes orientation, peer mentoring, and other initiatives that take place both inside and outside of the classroom. This position will also work closely with the Office of Experiential Learning to serve as liaison to partner academic/non-profit organizations and help potential applicants navigate applying to CUNY SPS via academic partnership pathways.

In addition to the CUNY Title Overview, duties include but are not limited to:

Provides support for initiatives designed to improve student outcomes in their first two semesters at CUNY SPS, including administrative support for early alert systems, first-semester courses, orientation, and other programming focused on increasing student retention;

  • Serves as the liaison to established partner academic and non-profit organizations regarding all aspects of these partnerships
  • Guides new students as they navigate articulation agreements, credit for prior learning (including for industry-informed credentials or trainings offered by partner organizations), and other partnership benefits
  • Updates and facilitates online orientations for degree-seeking, ePermit, and non-degree students (summer, fall, spring sessions) including answering questions, monitoring participation and completion of core tasks, and directing students to appropriate SPS resources;
  • Hires and supervises part-time Orientation Peer Mentors;
  • Coordinates and facilitates Online Learning Simulation for potential applicants;
  • Maintains accurate records related to student progress, including participation in first year programming, first-year retention, and credit awards for certification and training programs;
  • Resolves administrative, academic, and technical issues, escalating cases to the appropriate individual or office as needed;
  • Works some evening and weekend hours.


  • Until further notice, work will be performed in a hybrid manner with 70% onsite presence.
  • Candidates must be legally authorized to work in the United States on a full-time basis.


Bachelor's Degree and four years' relevant experience required.

The preferred candidate will have:

  • At least two years of customer service support and/or academic advisement experience;
  • Experience with the Brightspace LMS platform and experience taking—or teaching—fully online courses or seminars;
  • Proficiency with Oracle PeopleSoft Campus Solutions/CUNYFirst and degree audit systems;
  • Experience with CRM and other data management tools;
  • Experience providing orientation programming and support to first year students;
  • Experience in higher education supporting diverse, non-traditional students;
  • Proficiency in Microsoft Office Suite including Advanced Excel
  • Excellent communication and presentation skills;
  • A commitment to our campus values of equity, diversity, and inclusion;
  • Ability to work independently in a fast-paced environment and to take initiative in directing own work, as well as working efficiently and effectively with others;


Participates in the daily coordination of academic and administrative activities of a College's specialized academic program under management direction.

  • Supports program development, student service delivery, outcome evaluation and instructor/student recruitment, enrollment, and retention.
  • Recommends, implements and evaluates strategies to expand program offerings
  • Prepares analytical and statistical reports for management
  • Develops and maintains relationships with various College offices to improve student and faculty services
  • Serves as resource expert regarding program policies and procedures
  • Oversees office recordkeeping; manages updates of program web and print materials
  • May supervise office operations and/or department budget
  • Performs related duties as assigned.

Job Title Name: Academic Program Specialist


Higher Education Assistant




Salary commensurate with education and experience between $72,667 - $82,928.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.


Visit, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID# 28403 or Title. Select "Apply Now" and provide the requested information.

Candidates must be legally authorized to work in the United States on a full-time basis.


June 5, 2024


CUNY Job Posting: Managerial/Professional 


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

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