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Assistant Director for Basic Needs

The University of North Carolina at Charlotte
The Jamil Niner Pantry and Cone Building

Job Details

Position Number:


Vacancy Open to:

All Candidates

Working Title:

Assistant Director for Basic Needs

Position Designation:

EHRA Non-Faculty

Employment Type:

Permanent - Full-time

Months per Year:


Work Schedule:

8:00 am – 5:00 pm; Monday – Friday with occasional evening and weekend hours required, as necessary.

Hours per week:


FLSA Status:



Student Affairs


Dean of Students (Adm)

Work Location:

The Jamil Niner Pantry and Cone Building

Salary Range:

$48,846 - $54,754

Primary Purpose of Department:

The mission of the Student Assistance and Support Services (SASS) office is to assist, support and advocate for students experiencing a broad range of issues, concerns or challenges interfering with a student’s ability to be successful academically or personally. Student issues and/or behaviors managed by the SASS office can be extremely challenging, volatile, highly sensitive, and potentially threatening to the safety and welfare of the campus community.

Primary Purpose of Position:

The Assistant Director for Basic Needs (ADBN) will oversee the University’s Jamil Niner Student Pantry (Pantry). The position will provide development and leadership in all aspects of the Jamil Niner Student Pantry and provide services designed to minimize the impact of food insecurity on students’ academics and personal well-being through case management, various interventions, referrals, and follow-up services. The position assists in planning, coordinating, implementing, and assessing programs and services designed to identify and meet students’ basic needs. The focus of this position is to perform various functions to coordinate the day-to-day operations of the Jamil Niner Student Pantry. The position will be the primary lead in managing a collegiate food pantry and will coordinate food and hygiene items distribution to our campus populations, schedule student staff, and provide primary oversight of the Jamil Niner Student Pantry hours.

Summary of Position Responsibilities:

  • Operates and manages the Jamil Niner Student Pantry.
  • Engage in marketing efforts, including creating promotional and information materials in collaboration with the Student Affairs Marketing Team.
  • Project, monitor, and maintain food and hygiene supplies by coordinating food donations and deliveries.
  • Assign and check the work of student staff and volunteers as they perform the following tasks: stocking, inventory, food distribution, cleaning, and organizing.
  • Maintain and coordinate student volunteers.
  • Serve on committees as a food insecurity resource to the campus community.
  • Assess students’ needs and eligibility for emergency funds such as Student Emergency Housing, Mental Health, and Student Emergency Funds.
  • Supervise student workers, trainees, interns, and volunteers in the Jamil Niner Student Pantry.
  • Serve as a member of the campuswide Basic Needs Committee.
  • Works with key staff in the Development Office on potential fundraising projects for program enhancement.
  • Coordinates donations, deliveries, and disbursements of food items to the Pantry.
  • Acts as a liaison to our local food banks and other community partners addressing food insecurity.
  • Work with staff on outreach education programs to educate and raise awareness of campus support services focused on food security.
  • Collaborate and build partnerships with key campus partners (Student Health Center, Charlotte Recovery Program, Counseling and Psychological Services, Academic Associate Deans, Financial Aid Office, University Center for Academic Excellence, Development Office, Housing and Residence Life, Center for Wellness Promotion, Office of Veteran Services, International Student and Scholars Office, The Graduate School, Police and Public Safety, academic advisors, Office of Civil Rights & Title IX, etc.) to provide a comprehensive network of support for students in need.
  • Serve on Department, Division, and University program initiatives and committees.
  • Implement case management tracking methods of individuals utilizing the Jamil Niner Pantry and other basic needs
  • Assist in the development and implementation of methods to evaluate the effectiveness and success of the Jamil Niner Student Pantry.
  • Assist the Associate Dean of Students and Director of Student Assistance and Support Services with the overall management and function of the Office of Student Assistance and Support Services.
  • Perform other duties as assigned.

Minimum Education/Experience:

  • Master’s degree in public health, counseling, social work, higher education, or other related fields.
  • Minimum of one to three years of full-time direct experience overseeing a collegiate food pantry program.
  • Minimum of one to three years of full-time experience in basic-needs case management in a higher education setting.
  • A minimum of two to three years of postgraduate professional work experience in higher education, working with college-age students in high need experiencing psychological distress or crisis.
  • Knowledge and practices in addressing college students’ basic needs.
  • Knowledge of federal regulations regarding FERPA and the privacy of student records.
  • Ability to professionally and appropriately manage sensitive, private material and information.
  • Experience in crisis intervention, response, and assessment.

Preferred Education, Knowledge, Skills and Experience:

  • Experience supervising graduate and undergraduate students.
  • Experience with Maxient Conduct Manager Software.
  • Excellent written communication skills, as evidenced by application materials.
  • Strong skills in conflict resolution, problem-solving, and ability to analyze complex situations.
  • Familiarity with complex processes within a university (Financial Aid, Student Accounts, appeal processes, etc.).
  • Excellent interpersonal communication and organizational skills and proven ability to develop collaborative relationships among constituents.
  • Knowledge of and practical experience in coordinating university processes at a large college or university.
  • Experience with website development and maintenance.
  • Ability to multitask and manage a diverse caseload of student issues, concerns, and complaints.
  • Solution-focused approach to addressing a myriad of student concerns and care responses.
  • Demonstrates ability to work cooperatively with others in a multidisciplinary team environment.
  • Excellent judgment and experience managing confidential and sensitive information.
  • Proven ability to assist people in unbiased reflection on behavior, decision-making, and community membership.
  • Skills in using technology to track and manage individual cases and assess and report on campus trends.
  • Ability to work neutrally and work under stress.
  • Strong and effective interpersonal skills, including the ability to listen well and demonstrate sensitivity to and respect for individual student needs.
  • Exceptional critical thinking skills demonstrated by the ability to analyze information, evaluate results, and facilitate resolution of difficult challenges, including the ability to handle complex issues of extreme sensitivity.
  • Experience with Banner Student Information System.
  • Experience or knowledge working with community social services resources.
  • Organizational and computer skills to effectively maintain a tracking system.
  • A collaborative spirit of warmth, acceptance, respect for students and colleagues, and a team-oriented approach to problem-solving.

Necessary Certifications/Licenses:

A valid driver’s license. The incumbent in this position will be required to drive university owned vehicles, such as a van.

Special Notes to Applicants:

  • Applications received by May 1, 2024, will receive priority review.
  • UNC Charlotte Benefits Information:
  • The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report.

Posting Open Date:


Open Until Filled:


Proposed Hire Date:



About Us

UNC Charlotte is North Carolina's urban research university. It leverages its location in the state's largest city to offer internationally competitive programs of research and creative activity, exemplary undergraduate, graduate and professional programs, and a focused set of community engagement initiatives. UNC Charlotte maintains a particular commitment to addressing the cultural, economic, educational, environmental, health, and social needs of the greater Charlotte region. 

Located in the state’s largest metropolitan area, UNC Charlotte is among the fastest growing universities in the UNC System.  A large public university with a small college feel, UNC Charlotte’s 1,000-acre campus is the home away from home for more than 29,000 students.  The University offers internationally competitive research and creative activity opportunities and exemplary undergraduate, graduate and professional programs coupled with a focused set of community engagement initiatives that enrich the region’s quality of life.

In fulfilling our mission, we envision a University that promises:

  • An accessible and affordable quality education that equips students with intellectual and professional skills, ethical principles, and an international perspective.
  • A strong foundation in liberal arts and opportunities for experiential education to enhance students’ personal and professional growth.
  • A robust intellectual environment that values social and cultural diversity, free expression, collegiality, integrity, and mutual respect.
  • A safe, diverse, team-oriented, ethically responsible, and respectful workplace environment that develops the professional capacities of our faculty and staff.

To achieve a leadership position in higher education, we will:

  • Rigorously assess our progress toward our institutional, academic, and administrative plans using benchmarks appropriate to the goals articulated by our programs and in our plans.
  • Serve as faithful stewards of the public and private resources entrusted to us and provide effective and efficient administrative services that exceed the expectations of our diverse constituencies.
  • Create meaningful collaborations among university, business, and community leaders to address issues and opportunities of the region.
  • Develop an infrastructure that makes learning accessible to those on campus and in our community and supports the scholarly activities of the faculty.
  • Pursue opportunities to enhance personal wellness through artistic, athletic, or recreational activities.
  • Operate an attractive, environmentally responsible and sustainable campus integrated with the retail and residential neighborhoods that surround us.

Dual Career

The University of North Carolina at Charlotte is committed to the recruitment and retention of highly qualified and productive faculty, administrators, and other professional staff members. We recognize that career decisions are influenced by family considerations.  For up to one year from the date of an employee’s relocation to Charlotte, the University will assist the employee’s  spouse or domestic partner with efforts to find employment within the University and/or within the surrounding area.

Diversity at UNC Charlotte

UNC Charlotte is committed to cultivating diversity and inclusion throughout the campus. Our campus community is comprised of people who represent the wide breadth of gender identities, sexualities, races and ethnicities, faith traditions, nationalities, and other social groups and backgrounds.  All of these identities and experiences enrich the University as a whole.  UNC Charlotte strives to celebrate and leverage the benefits of this diversity, and to sustain an inclusive and welcoming environment for all students, faculty, and staff.

To learn more about plans, programs, resources and news and events relating to diversity and inclusion at UNC Charlotte please use the following link:

To access the full text of the UNC Charlotte Plan for Campus Diversity, Access and Inclusion please use the following link:

Optional text if space allows….

Overview of the UNC Charlotte Plan for Campus Diversity, Access and Inclusion.

The goal of quality education for all at UNC Charlotte is the foundation for our Diversity Plan.  At its fullest potential, higher education allows students to interact with people from different backgrounds and to engage a range of ideas and perspectives.  This educational experience cultivates the skills that graduates will need to function adeptly in a global society.  

As North Carolina and the Charlotte region undergo rapid population growth and demographic change, UNC Charlotte must respond to the needs of a more diverse student population. It is imperative that the University prepare its students to become leaders and thriving citizens in a pluralistic and multicultural society. In adopting our Diversity Plan, we affirm that:


    • We believe that a diverse faculty, staff and student body are critical in advancing teaching, scholarship, and community engagement at UNC Charlotte.
    • We are committed to enhancing opportunities for living, working and learning in a diverse environment
    • We are committed to educating our students to interact effectively and respectfully in the global community. 

      The Plan identifies components of a diverse campus community and outlines steps toward building an inclusive environment that promotes the success of all students, faculty, and staff. It is a living document that affirms our institutional values and is designed to offer guidance to University departments and units for achieving the University goals for diversity.  The seven broad objectives of the Diversity Plan are:

      1: Promote a broad understanding of goals for diversity, access, and inclusion for the University through active outreach to the campus community.

      2: Recruit and graduate a diverse student body that reflects community diversity and addresses the state’s need to increase access to higher education for historically underrepresented and economically disadvantaged students.

      3: Increase the recruitment of underrepresented faculty and advance their progression through the faculty ranks.

                  4: Increase the representation of staff from underrepresented groups.

      5: Ensure the presence of institutional environments and course development that enhance learning and appreciation for the full range of diversity.

      6: Develop external relationships with the community to enhance diversity on and off campus.

                  7: Ensure the Success of the Plan through Assessment, Accountability, and Recognition.


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