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Director, Student Billing

University of Denver
Denver, USA, Colorado

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Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

The Office of Student Billing within University Financial Services works to assist students with all their billing needs. The office seeks to retain students who will become leaders, scholars, artists, entrepreneurs, and public servants uniquely qualified to live in and shape a global society.

Our vision is to serve with exceptional quality as we assist students making the transition to the University and ensuring their persistence to graduation. In our daily work, the team is guided by these University values: excellence, innovation, engagement, integrity, inclusiveness. The team provides fair and consistent information and guidance, responsiveness, fiscal responsibility, open communication, collaboration, and professional development. Our goals and processes are designed to retain a diverse, ethical and intellectually vibrant student body that can be successful at the University of Denver and go on to lead lives of meaning and purpose.

The Office of Student Billing at the University of Denver is an integral part of the University Financial Services Division that provides a wide range of business, administrative and support services to faculty, staff and students in a high quality, effective and efficient manner. It supports the teaching and research mission of the University by enabling unit-level staff to access and transact support services easily and readily for faculty, staff, and/or students. The department provides successful leadership and management of infrastructure functions delivering effective, efficient, and value-adding services and processes to the institution that are directly aligned to customer needs.
The University of Denver is committed to enhancing the diversity of its faculty and staff and encourages applications from women, minorities, members of the LBGT community, people with disabilities and veterans. The University is an equal opportunity/affirmative action employer.

Position Summary

The Director of the Office of Student Billing develops a thorough knowledge of all billing policies and procedures associated with tuition and Federal Perkins accounts. Supervises the Assistant Directors, Advisors and Customer Service Assistants ensuring all University and Office policy and procedures are upheld by staff. Instrumental in the development and maintenance of processes including creating/updating of office policy and procedures as needed. Provides professional customer service and to students and parents regarding receiving tuition statements, credit disbursements, payment options and financial aid at DU. Exercises professional judgment in adjusting data elements in the formula that determines the students ability to pay. Oversees daily, weekly and monthly office procedures such as billing, refunds and student outreach, including staff scheduling to suit the needs of the Office.

Essential Functions

  • Provides overall administration of the Office of Student Billing, including student billing and receivables, student advising and the cashiering functions of the University, includes developing policies and procedures, staffing and training issues.
  • Provides direction and leadership in financial management, ensuring compliance with University, State and Federal regulations and standard accounting procedures.
  • Supervises the Assistant Directors, Advisors and Customer Service Assistants holding them accountable for their performance and ensuring they complete all tasks in an efficient and timely manner while policy and procedures are followed.
  • Coordinates multiple office processes including but not limited to Monthly Accounts Receivable reporting, Monthly Account Collections processes including Bad Debt, Monthly Billing processes including the billing schedule.
  • Responsible for the hiring process of Assistant Directors, Advisors and Customer Service Assistants.
  • Works with students, their families, and members of the University of Denver community in a personalized way on the billing process with in-depth knowledge of payment and loan options to appropriately settle tuition account balance.
  • Acts as catalysts in supporting students through various channels, including in person, email, and on the phones to ensure student retention.
  • Knowledge, Skills, and Abilities

  • Expert knowledge in understanding the Billing Agreement, in doing so protecting the University from any liability and the student from incurring additional debt.
  • Requires knowledge of financial aid topics including cost of attendance, federal and institutional need, types of aid offered, how to apply for outside scholarships, receiving outside resources, payment options, financing options, billing, disbursement dates, reapplying for aid, withdrawal, stop-out, re-admit, timelines/deadlines.
  • Frequently deals with problems and issues of an extremely sensitive financial and personal nature, and therefore must exhibit independent judgment, tact and diplomacy, maintain strict confidentiality, and adhere to data sharing regulations including the Family Education Rights and Privacy Act of 1974 (FERPA).
  • Actively keep up to date on federal regulations, policies and procedures regarding the Federal Perkins Loan repayment process.
  • Actively keep up to date on state and federal regulations and internal policies and procedures to ensure accurate and efficient interpretation of information and to ensure program compliance.
  • Be able to handle numerous complex tasks with attention to detail in a fast-paced environment.
  • Expert knowledge of banking regulations
  • Required Qualifications

  • Bachelors Degree
  • Three (3) years of experience or expertise with student accounts receivable
  • Demonstrated strong skills in conflict resolution, verbal and written communication, time management, and human relations
  • The position requires proficiency with standard MS Office software applications
  • Proficiency with Ellucian Banner or similar student financial software
  • Proficiency with TouchNet or similar student financial software
  • Preferred Qualifications

  • Five plus (5+) years of experience or expertise with student accounts receivable
  • Experience with Transact cashiering system
  • Experience with Ellucian Campus Receivable Collector (CRC), expert knowledge of collection process, Tuition, Third Party, and CRC Billing, and the ability to interpret and analyze student tuition accounts.
  • Knowledge of professional judgment techniques is preferred.
  • The ability to resolve data integrity issues in and discrepancies within Banner is preferred.
  • Working Environment

    • Standard office environment.
    • Unexpected interruptions often occur, and stress level is moderate to high.
    • Noise level is quiet to moderate.

      Physical Activities
    • Ability to sit/stand in front of a computer for an extended period.
    • Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.

      Work Schedule
      Monday - Friday, 8:00 a.m. - 4:30 p.m. In accordance with the Universitys flexible work policy, this position is eligible to be considered for partial remote work. Further details regarding this plan will be determined with the hiring manager and are dependent on the division and team specific needs.

      Application Deadline
      For consideration, please submit your application materials by 4:00 p.m. (MST) May 31, 2024.

      Special Instructions
      Candidates must apply online through to be considered. Only applications submitted online will be accepted.

      Salary Grade Number:
      The salary grade for the position is 13.

      Salary Range:
      The salary range for this position is $90,000 - $103,000.

      The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidates sex or any other protected status.

      The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

      Please include the following documents with your application:
      1. Resume
      2. Cover Letter

      The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; Equal Pay Act; Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Workers' Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.

      All offers of employment are contingent upon satisfactory completion of a criminal history background check.


    Founded in 1864—just a few years after the city of Denver itself was founded—the University of Denver is one of the country's premier private universities.

    The University's 125-acre campus, a few miles south of downtown Denver, is home to more than 11,500 students hailing from all regions of the United States and 83 other countries.

    The University offers:

    Regardless of what they study, University of Denver students embark on a personal educational journey that helps them find and follow their individual purpose.

    Collaborative, Experiential Learning

    Our students work closely with faculty, peers and members of the community on projects, research and fieldwork. They cross disciplines to discover new perspectives and approaches to problem solving.

    In and out of the classroom, our students learn by doing, whether they're collecting data in the field or putting theory into practice in a clinical setting.

    The University of Denver Culture

    Across the University of Denver’s many divisions, departments, and offices, supervisors are searching for new employees who strive to excel and innovate, prize integrity, and who value the opportunity to engage with the community.  The University is always looking for creative problem solvers, critical thinkers, and lifelong learners who want to know more and do more.

    At the University of Denver, our culture is steeped in ethics and social responsibility. As a result, our faculty and students represent a wide array of perspectives and enjoy the healthy dialogue that grows out of diversity. University of Maryland, Baltimore

    For all their differences, the members of our community are united by a common purpose: They're determined to confront society's most pressing challenges—everything from world health and the global economy to access to education.

    Company info
    2199 S. University Blvd.

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