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Technical Support Associate - Testing

Harper College
Palatine, IL

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Job Details


Supports all community proctoring and licensure computer testing administered at both the Testing Center and Learning and Career Center.

Administers and proctors computer-based tests including Pearson VUE, Prometric, Certiport, MSSC, Autodesk, PAN, Castle, ACT or other certification assessments, as well as Community Testing for a variety of institutions and purposes.

Maintains certifications and trainings necessary to deliver specialized exams like those required with Pearson Vue tests.

Maintains certifications and trainings necessary to deliver specialized exams like those required with Pearson Vue tests.

Performs tester intake and monitors tester space in-person or using technology tools. Records incidents, including cheating, to supervisor and vendor.

Acts as point of communication between other colleges and universities regarding exam administration for other academic institutions. Maintains updated terms of agreement and proposes recommendations for modifications, including processes and fees.

Responds to inquiries via phone, email, in-person and specific test requirements such as procedures for registering for tests, coordination of special accommodations for testers, and testing policies or requirements based on specific vendor or College requirements.

Builds, monitors and maintains computer-based testing schedules.

Works with Harper College IT to identify testing lab software/hardware needs and communicates into documented specifications and SOPs.

Supports computer lab operation and equipment, including troubleshooting computer problems in testing areas and maintaining cleanliness of stations.

Researches the Harper College community’s professional testing needs and initiates agreements with applicable testing vendors to expand the College’s testing program.

Provides point of contact and training guidance for all personnel delivering computer-based licensing exams.

Helps with front desk responsibilities of working with students at both the Testing Center and LCC.

Provides assistance with special projects as assigned.

Maintains various departmental files and computer software licensing.

Performs related duties as assigned.


Founded in 1965, William Rainey Harper College is a dynamic comprehensive community college situated on a 200-acre campus in Chicago’s northwest suburbs. The College is committed to diversity, and encourages the development of multicultural perspectives.

harper_college1.gifAnnually, the College serves approximately 25,000 students from 23 communities. Providing both transfer and career programs, Harper offers degrees and a wide range of credit, continuing education and corporate training for students of all ages and interests. In order to provide accessible higher education to all, we offer a flexible schedule of daytime, nighttime and weekend classes at our main campus and at several other sites conveniently located throughout our service area.

Harper College is fully accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools, and has received the coveted Bond Rating of Aaa from Moody’s Investor Service. We are committed to our Institutional Core Values of Integrity, Respect, Excellence and Collaboration.

Our Vision:

William Rainey Harper College is committed to academic integrity and excellence. The College is a leader in teaching and learning, transforming lives by responding to the needs of the individual and the community.

harper_college2.jpgBenefits offered to employees include tuition reimbursement/professional expense, health/life/dental/disability insurance, participation in the State University Retirement System (SURS) and tax deferred annuity plans as well as fourteen paid holidays. Harper also offers some on-site childcare, a summer camp for children, and much more.

Harper College is an Equal Opportunity, Affirmative Action Employer that encourages applications from women, minority group members and persons with disabilities.

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