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Director, Student Financial Education and Essential Support Services

University of California, Los Angeles
Los Angeles
USD $78,800.00/Yr. - USD $175,000.00/Yr.

Job Details

Director, Student Financial Education and Essential Support Services

University of California Los Angeles

Budgeted Pay Scale:

Full Salary Range:
USD $78,800.00/Yr. - USD $175,000.00/Yr.

Special Instructions to Applicants

This position is eligible for a remote work arrangement within the state of California. The selected candidate must reside within the state of California or be willing to relocate

Department Summary

Financial Education, Loan and Support Service (FELSS) and Basic Needs at Strathmore is a multi-faceted Student Affairs department that advances inclusive student financial education related services and support programs, and extends student basic need services. FELSS consists of four units: Debt Management Services (DMS), Economic Crisis Response Team (ECRT), Financial Wellness (FW), and Loan Services (LS). The recently launched Basic Needs at Strathmore location, which houses ECRT, FW and LS services and staff, offers students financial wellness services, loan services and counseling, economic crisis support, personal care support, and other core student well-being efforts in partnership with campus departments.
Position Summary

Reporting to the Assistant Vice Chancellor, Academic Partnerships (AVCAP), the Director of Student Financial Education and Essential Support Services is responsible for leading and advancing inclusive student financial education and extending basic needs programs and services that: 1) empowers and directly supports the holistic development of student well-being efforts; and, 2) delivers core student needs for undergraduate, graduate, and professional students. The Director will advance the mission of Student Affairs to advance the academic, personal and professional development of students. This will be accomplished by cultivating and implementing a revised strategic plan that will offer life-long financial literacy knowledge, well-being, and success for all UCLA undergraduate, graduate, and professional students, alumni, and campus community members through focused education, services, and relationships.

This position requires day-to-day operational and technical supervision of a multi-faceted department that includes four Financial Education, Loan and Support Services (FELSS) units: Debt Management Services (DMS), Economic Crisis Response Team (ECRT), Financial Wellness (FW), and Loan Services (LS). The Director will also lead the recently launched Basic Needs Strathmore location which offers essential student financial literacy and support programs, personal care support, and other core student needs in partnership with a number of campus departments and programs to broaden campus basic need services and offerings.

The incumbent leads and supervises a team of student service-focused staff and students assistants with intake services, programming, marketing, assessment strategies, student financial-related services, and basic need programs that includes:
-loan service and counseling functions: electronic and paper disbursement of loan proceeds, the Short-Term Loan Program, institutional loan services, Entrance Counseling, Exit Counseling;
-debt management counseling and collection services: long-term and short-term loan debt management and collections, receivables collections, loan reconciliation and reporting for certain federal programs, loan & receivable accounting, billing servicer and external collection agencies, potential small claims court activities and cohort default;
-financial wellness services: peer counseling, money management trainings, student financial health assessments; and,
-intake, case management, and coordination support for financially distressed students experiencing economic crisis to identify emergency grants, loans, meal voucher support, and other services through campus partners.
-personal care supplies, meal services, a Bruin Hub resting space, and other emerging core student needs and resources through the Basic Needs+ @ Strathmore that builds on a strong legacy of basic need services that are offered by other UCLA departments and programs.

Salary & Compensation

*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

  • Experience with student financial education strategies and approaches in a large university environment that support undergraduate, graduate, and professional degree students. (Required)
  • Experience negotiating contracts with UCLA departments and vendors (Required)
  • Demonstrated organizational skills to lead, develop a team, and supervise a large and diverse professional and administrative staff in multiple locations; organize work flow to accomplish stated objectives; delegate responsibility; train and evaluate subordinates' effectiveness;administer discipline (Required)
  • Interpersonal skills with analyzing information, problems, situations, practices or procedures to: define the problem/objective; identify relevant concerns or factors; formulate logical and objective conclusions; recognize alternatives and their implications. (Required)
  • Demonstrated interpersonal skills to establish and maintain cooperative working relationships with students, administrators, staff, faculty, former students, technical staff, vendors, and other constituents. (Required)
  • Capability to lead and support student essential need services, with a focus on student financial well-being efforts, to establish, deliver and advance creative and sustainable goals. (Required)
  • Knowledge of student loan and financial aid policies and procedures. (Required)
  • Ability to manage financial, space, equipment and material resources, including developing plans and justifying acquisitions. Includes experience with financial analysis and budget planning, including correlating available fiscal resources with departmental programmatic and space needs. (Required)
  • Working knowledge of where to go within a university organization for information and ability to judge what information and issues need to be elevated to different levels of campus stakeholders and management. (Required)
  • Ability to operate personal computer and requisite software, including Microsoft Office or comparable productivity software, to produce reports, presentations and correspondence. (Required)
  • Excellent verbal and written skills, including ability to prepare and present documents, presentations, and reports that are clearly written, well organized, well structured, accurate, completely cover all relevant issues, and professional in appearance. (Required)
  • Detailed familiarity with admissions, financial aid, student records and enrollment, billing and receivables, cashiering systems, general ledger and accounts payable/receivable systems and functions. (Preferred)
  • Knowledge of federal and University regulations and reporting requirements governing Perkins, campus-based loan programs, Stafford, and Alternative loan programs. (Preferred)

  • Special Conditions for Employment

  • Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
  • Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
  • Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

  • Schedule

    8:00 a.m. to 5:00 p.m.
    Union/Policy Covered

    99-Policy Covered
    Complete Position Description

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    Working at University of California, Los Angeles

    UCLA is a public research university located in the Westwood neighborhood of Los Angeles, California. It was founded in 1919 and is the second oldest of the ten campuses affiliated with the University of California system. UCLA offers over 300 undergraduate and graduate degree programs in a wide range of disciplines and enrolls about 26,000 undergraduate and about 12,000 graduate students from the United States and around the world every year.

    UCLA features the College of Letters and Science, seven general campus professional schools, and four professional schools for the health sciences. The UCLA College of Letters and Science has 34 academic departments and 900 faculty, and houses the majority of UCLA's 129 undergraduate majors as well as the students in the Graduate Division of Letters and Sciences. The UCLA College Honors Program is also housed in the College. The College of Letters and Science's programs are divided into five academic divisions: humanities, social sciences, life sciences, physical sciences, and the International Institute. UCLA also offers certificate programs, undergraduate degree-credit and continuing education credits for non-full-time students through its UCLA Extension education program.

    The 2010 edition of U.S. News & World Report ranked UCLA as the 24th best university in the nation and 32nd best in the world. In the 2007 edition of U.S. News and World Report, UCLA Medical Center was ranked best in the West, as well as one of the top 3 hospitals in the United States alongside Mayo Clinic, Cleveland Clinic, Massachusetts General Hospital, and Johns Hopkins Hospital. In 15 of the 16 medical specialty areas examined, UCLA Medical Center ranked in the top 20.

    The campus' location in Los Angeles makes excursions to local museums, theaters, or other entertainment venues relatively quick and easy.

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