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Manager, Field Operations

University of California, Los Angeles
Los Angeles
USD $95,900.00/Yr. - USD $222,100.00/Yr.

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Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Manager, Field Operations

University of California Los Angeles

Budgeted Pay Scale:

$116,600 - $136,048, annually

Full Salary Range:
USD $95,900.00/Yr. - USD $222,100.00/Yr.

Department Summary

Infrastructure Services provides flexible, reliable, and secure traditional and cloud infrastructure services (network services, platform services, data center operations and management, and unified communications) enabling connectivity, productivity, and security for UCLA. Infrastructure services strives to optimize performance increasing storage, elevating the network, and reducing downtown.Field Operations supports UCLA's telecommunication networks including internet telephone cable and on-site services and repairs. Field operations conducts the wiring work on campus to ensure efficacy and safety. This team installs, configures, upgrades, and supports wiring for campus (e.g., pulling fiber underground, installing network wiring for new classrooms/buildings, upgrading old/exposed cables, etc.).
Position Summary

The Manager, Field Operations will oversee the planning, coordination, installation, service, and repair of IT devices and equipment on campus to ensure that IT meets both the current and future network service needs of a broad range of customers, partners, and key stakeholders in administrative and academic units. The Manager will ensure the team's success in their installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. The Manager will ensure alignment with the broader IT strategy. The Field Services Manager will manage a team of technicians and engineers to drive innovative solutions that ensure the delivery of best-in-class service to the university. The Manager, Field Operations will positively impact UCLA's operations and culture by ensuring UCLA's IT infrastructure is operable, secure, efficient, and effective in service of the university's academic mission. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCLA's vision while modeling UCLA's culture and values.

Salary & Compensation

*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

  • Five years Experience working in one or more of the following fields: field operations, network services, information technology, or a related field. (Required)
  • Two years Experience leading teams in a management or leadership role, particularly in a fast-paced, service-oriented environment, or a related field. (Required)
  • Significant experience managing a field operations team, preferably in a higher education setting. (Required)
  • Experience in the design, installation, troubleshooting, and maintenance of a variety of communications systems. (Required)
  • Demonstrated experience presenting complex technical information to audiences of technical and non-technical stakeholders. (Required)
  • Significant experience working in a project-based environment using leading project management practices. (Required)
  • Extensive experience solving technical and non-technical problems; able to delegate solutioning when appropriate to the proper resources. (Required)
  • Demonstrated experience providing inclusive leadership of others, cultivating an inclusive environment that values equity, diversity, inclusion and belonging. (Required)
  • Has demonstrated experience leading in an ever-changing, fast-paced environment. (Required)
  • Experience in complex higher education environments, serving academic and administrative functions of a large public university. (Preferred)
  • Seven or more years Experience working in one or more of the following fields: field operations, network services, information technology. (Preferred)
  • Five or more years Experience leading teams in a management or leadership role, particularly in a fast-paced, service-oriented environment. (Preferred)
  • Advanced knowledge of voice, data, and wireless communications networks. Advanced knowledge of LAN/WAN, telecommunications systems, and network technologies such as VLAN, DHCP, VoIP, Spanning Tree Protocol, fiber optics cabling/transceivers, and wireless (802.11). (Required)
  • Advanced analytical and problem-solving skills, with the ability to identify and resolve complex network issues. (Required)
  • Demonstrated leadership skills, including mentorship, negotiation, and change management. Motivates and inspires staff to improve the industry alliance program. Models solid customer service skills. (Required)
  • Advanced written and verbal communication skills and is able to communicate work assignments to medium-sized teams. (Required)
  • Advanced project management skills with demonstrated experience delegating responsibility, tracking project progress, supervising others, and advising teams on competing priorities. (Required)
  • Able to lead data gathering efforts seeking information from multiple and diverse sources. Experience operating as a point of escalation. (Required)
  • Inspires creativity in others and advises teams on industry-leading practices, such as the incorporation of new technologies or processes. (Required)

  • Education, Licenses, Certifications & Personal Affiliations

    • Bachelor's Degree Computer science, engineering, computer information systems, or related field, or equivalent combination of experience/training. (Required)
    • Bachelor's Degree Computer science, engineering, computer information systems. (Preferred)
    • CompTIA A+ Certification (Preferred)

    Special Conditions for Employment

    • This position is eligible for a hybrid work arrangement that includes regular visits to campus as needed (for those who work remotely, travel/lodging expenses are not eligible for reimbursement).

      The anticipated pay range for this position is $116,600 - $136,048, annually; salary is dependent upon the skills and experience of the selected finalist.

      NOTE: This position REQUIRES that a RESUME and COVER LETTER be submitted in addition to the application. Please have these two files ready to upload when applying.
    • Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
    • Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.


    8:00 A.M. to 5:00 P.M. PT, Monday through Friday and/or variable based upon operational needs.
    Union/Policy Covered

    99-Policy Covered
    Complete Position Description

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    Working at University of California, Los Angeles

    UCLA is a public research university located in the Westwood neighborhood of Los Angeles, California. It was founded in 1919 and is the second oldest of the ten campuses affiliated with the University of California system. UCLA offers over 300 undergraduate and graduate degree programs in a wide range of disciplines and enrolls about 26,000 undergraduate and about 12,000 graduate students from the United States and around the world every year.

    UCLA features the College of Letters and Science, seven general campus professional schools, and four professional schools for the health sciences. The UCLA College of Letters and Science has 34 academic departments and 900 faculty, and houses the majority of UCLA's 129 undergraduate majors as well as the students in the Graduate Division of Letters and Sciences. The UCLA College Honors Program is also housed in the College. The College of Letters and Science's programs are divided into five academic divisions: humanities, social sciences, life sciences, physical sciences, and the International Institute. UCLA also offers certificate programs, undergraduate degree-credit and continuing education credits for non-full-time students through its UCLA Extension education program.

    The 2010 edition of U.S. News & World Report ranked UCLA as the 24th best university in the nation and 32nd best in the world. In the 2007 edition of U.S. News and World Report, UCLA Medical Center was ranked best in the West, as well as one of the top 3 hospitals in the United States alongside Mayo Clinic, Cleveland Clinic, Massachusetts General Hospital, and Johns Hopkins Hospital. In 15 of the 16 medical specialty areas examined, UCLA Medical Center ranked in the top 20.

    The campus' location in Los Angeles makes excursions to local museums, theaters, or other entertainment venues relatively quick and easy.

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