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Endpoint Specialist 2, Digital Technology Solutions

Employer
University of Cincinnati
Location
Main Campus

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Employment Type
Full Time
Institution Type
Four-Year Institution

Current UC employees must apply internally via SuccessFactors > http://bit.ly/UCEMPL

You are invited to submit an application to be considered for one of multiple vacancies of the same position.

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to more than 50,000 students, 11,000 faculty and staff and 340,000 alumni, UC combines a Top 35 public research university with a physical setting The New York Times calls “the most ambitious campus design program in the country.”

With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, nine straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center and entry into the Big 12 Conference, UC’s momentum has never been stronger. UC’s annual budget tops $1.65 billion and its endowment totals $1.8 billion. The University’s overall regional economic impact exceeds $10.6 billion, paving the way for the future of Cincinnati.

Job Overview

Provide end user technology support at all levels including endpoint systems, applications, enterprise desktop management, daily operations, support, and maintenance. Ensure the secure and efficient operation of the endpoint devices and associated equipment and infrastructure by receiving, documenting, imaging and deploying, while also actively participating in the resolution of end-user incidents and requests.

Essential Functions
  • Provide PC/workstation support for hardware and systems software interfaces; maintain and support hardware and software for stand-alone systems; install and configure standard operating systems and integrate them with related systems; ensure system integrity between hardware and operating systems.
  • Configure equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; re-install damaged or deleted software; troubleshoot errors in system operations and related networks; troubleshoot errors in system operation and initiate repairs; perform software and hardware modifications; configure media components
  • Carry out a broad range of service requests by providing information to fulfill requests or enable resolution; investigate support incidents/requests (cases) in order to provide diagnosis, ensure problem ownership and promote end-user satisfaction and allocate unresolved issues as appropriate.
  • Provide support for Windows and macOS based computers, including imaging/deployment of machines, troubleshooting hardware issues, and contacting vendor support for warranty claims.
  • Create, manage or manipulate systems, packages, and policies within administrative tools. May modify or create security group permissions for shared network drives or printers using Active Directory.
  • Assist other departments in planning and implementing new applications, software, and/or hardware; consult and coordinate with faculty and staff on hardware/software needs/purchases as well as provide guidance on options and settings within third party applications to best fit the user’s needs.
  • May serve as liaison to project teams in the department.
  • Create and keep an inventory of the university’s technological equipment and manage equipment taken out of service.
  • Build and maintain system documentation and support articles for a variety of audiences.
  • Build and test operating system images and software distribution packages according to specification, releases software distribution to targeted computers.
  • Track software distribution and deliver compliance reports.
  • Provide operational support for assigned application systems including but not limited to testing, patching, applying updates, etc.
  • Review application packaging, image creation and software distribution service requests for completion and validate inputs with customers.
  • Utilize incident, request and change management to ensure proper tracking for work performed, record work effort for accurate billing.
  • May participate in larger, long-term projects, such as assisting with execution of the desktop replacement cycle for both faculty/staff and labs/classrooms and/or activities related to enterprise software migration.
  • Ensure strict adherence to documented departmental Service Level Agreements (SLA) and Operational Level Agreements (OLA).
  • Participate in after-hours on-call rotation to ensure proper 24x7 operations with regard to endpoint management.
  • Perform related duties based on departmental need. This job description can be changed at any time.
Required Education
  • Associate's Degree in Computer Science, Information Technology, Computer Engineering, or related field.
  • Four (4) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.
Required Trainings/Certifications

Valid driver's license with an acceptable record

Required Experience

Two (2) years of experience in endpoint management.

Additional Qualifications Considered

A+ Certification

Physical Requirements/Work Environment
  • Sitting - Continuously
  • Repetitive hand motion (such as typing) - Continuously
  • Hearing, listening - Continuously
  • Talking - Continuously
  • Standing - Often
  • Walking - Often
  • Bending - Often
  • Stooping - Seldom
  • Climbing stairs/ladders - Seldom
  • Kneeling, squatting - Often
  • Crouching - Seldom
  • Crawling - Not Required
  • Reaching overhead - Often
  • Pulling, pushing - Often
  • Shoveling - Not Required
  • Lifting - up to 20 pounds - Often
  • Lifting - up to 50 pounds - Seldom
  • Lifting - over 50 pounds - Not Required
  • Compensation and Benefits

    UC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.

    • Competitive salary range of $40,000 - $45,000 dependent on the candidate's experience.
    • Comprehensive insurance plans including medical, dental, vision, and prescription coverage.
    • Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program.
    • Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
    • Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave.
    • Tuition remission is available for employees and their eligible dependents.
    • Enjoy discounts for on and off-campus activities and services.

    For questions about the UC recruiting process or to request accommodations with the application, please contact Human Resources at jobs@uc.edu.

    The University of Cincinnati is an Equal Opportunity Employer.

    REQ: 96099

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