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Systems and Technology Management Assistant (Term)

University of Toronto
Toronto, ON

Job Details

Systems and Technology Management Assistant (Term)

Date Posted: 05/13/2024
Req ID: 37315
Faculty/Division: UofT Mississauga
Department: UTM: Career Centre
Campus: University of Toronto Mississauga (UTM)
Position Number: 00056476


About us:

U of T Mississauga—the second largest campus of Canada’s top-ranked university and the only research university in Ontario’s booming Peel Region—is one of the world’s great catalysts of human potential.

Our employee community hums with the energy of 3,400 faculty, librarians and staff, who power our campus with curiosity, connection and care. We work together to spark life-changing research and innovation, make an indelible mark on the world by building equitable cities and societies, enable healthy lives, create a sustainable future and ignite entrepreneurship. Above all, we prioritize student success, and seek to give our 16,500 students the lift of a lifetime through learning and discovery. We love to open opportunities available nowhere else for our community to achieve their ambitions and make their unique contributions to Canada and the world.

This work all comes together on a spectacularly green campus, alongside the Missinihe-ziibi (Trusting Creek or Credit River), where we seek to honour truth, reciprocity and reconciliation on the traditional land of the Huron-Wendat, Seneca and the Mississaugas of the Credit First Nation. We’re thrilled to welcome those who want to learn more about us and to be part of what we do.

Your opportunity:

The UTM Career Centre utilizes a student-focused approach to help students develop career management skills that they can use throughout their life. Each member of the team contributes, individually and collectively, via their specific role and by supporting others to meet the Centre's overall mission and goals. Under the supervision of the Director, this role assists with the maintenance and configuration of existing systems, administers staff account access, assigns roles and permissions and supports staff in the investigation and implementation of additional systems. For existing systems, the role is the first point of contact for users who have issues with systems or access, triages as appropriate, and maintains the issue/bug log for the UTM campus. The incumbent in this role provides system orientation to new users, provides input into documenting processes, and assists in the delivery of training sessions. Working with business officers, the Assistant verifies Moneris payments made in systems, and reconciles discrepancies. The Assistant performs regular data quality checks, updates data in systems to ensure data integrity is maintained. The incumbent provides input into streamlining procedures. Working with the Student Affairs and Services (SAS) Project Manager and the Career Centre's Business and Operations Coordinator, the Assistant supports the implementation of new systems for the Career Centre and SAS with data/information mapping, gap analysis, testing and training. The role updates content, pulls reports, and configures surveys.

Your responsibilities will include:

  • Acting as the first point of contact for general enquiries
  • Resolving issues within the scope of the role and escalating problems as required
  • Testing and analyzing new and upgraded software and/or hardware
  • Training end-users on procedures and the use of supported IT systems
  • Providing technical support for unexpected problems in locally maintained applications
  • Troubleshooting issues uncovered by testing or user feedback
  • Following rules and procedural processes related to Freedom of Information and Protection of Privacy Act (FIPPA)
  • Serving as a resource to others by providing (non-supervisory) job-related guidance

Essential Qualifications:

  • Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
  • Minimum three years experience.
  • Experience working in a multi-project role, with simultaneous deadlines.
  • Experience troubleshooting issues and developing technical solutions to resolve end-user issues.
  • Experience with Universal Design principles, including AODA compliance, to uphold the University's commitment to diversity and equity.
  • Experience applying the Freedom of Information and Protection ofPrivacy Act (FIPPA) to technical systems.
  • Experience training end-users on procedures.
  • Experience with student facing systems.
  • Strong written and oral communication skills
  • Strong time management and organizational skills to effectively handle multiple projects
  • Strong problem solving skills with technical systems and platforms
  • Ability to work effectively with detailed projects
  • Strong team work skills
  • Ability to translate knowledge to team-mates who have a variety of backgrounds and technical abilities
  • Able to adapt to new information and situations
  • Strong ability to take initiative while working in a team environment
  • Ability and interest in investigating and learningnew information, new methods and applying it to the role

Assets (Nonessential):

  • Bachelor's Degree, including disciplines that foster project management and communication skills
  • Experience using Sharepoint, Microsoft Office Suite and Adobe products

To be successful in this role you will be:

  • Adaptable
  • Communicator
  • Diligent
  • Motivated self-learner
  • Multi-tasker
  • Team player

Closing Date: 05/22/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 -- $65,407 with an annual step progression to a maximum of $83,646. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto’s Alternative Work Arrangements Guideline.

This is a term position ending January 13, 2026

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All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact

Job Segment: Testing, Project Manager, Sustainability, Technical Support, Equity, Technology, Energy, Finance


Established in 1827, the University of Toronto is Canada's largest university, recognized as a global leader in research and teaching. U of T's distinguished faculty, institutional record of groundbreaking scholarship and wealth of innovative academic opportunities continually attract outstanding students and academics from around the world.

U of T is committed to providing a learning experience that benefits from both a scale almost unparalleled in North America and from the close-knit learning communities made possible through its college system and academic divisions. Located in and around Toronto, one of the world's most diverse regions, U of T's vibrant academic life is defined by a unique degree of cultural diversity in its learning community.The University is sustained environmentally by three green campuses, where renowned heritage buildings stand beside award-winning innovations in architectural design.


U of T is one of Canada’s Top 100 Employers.
U of T is one of Canada's Best Diversity Employers.


Are you looking for a challenging, meaningful career in a supportive and diverse environment?

Work where the world comes to think.

Work where the world comes to discover.

Work where the world comes to learn.


Opportunities exist for people from a wide range of backgrounds, ranging from recent graduates to experienced senior professionals.

We offer challenging work within an open environment that celebrates diversity in all its forms. Our focus is on creating a positive work environment that attracts and retains excellent employees through a combination of competitive compensation, favourable working conditions, opportunities for career growth and development and a unique organizational culture.

Employees have access to:

  • Excellent health and dental benefits;
  • On-site support for training and career development;
  • Flexible work arrangements;
  • Childcare subsidy;
  • Tuition waivers;
  • Scholarships and/or tuition waivers for dependants;
  • Generous paid time off;
  • Support on equity and diversity issues;
  • On-site child care;
  • University Pension Plan;
  • Subsidized athletic facility membership;
  • World-renowned libraries;
  • Confidential counselling services;
  • Parking and TTC Metropasses;
  • Employee and Family Assistance Plan;
  • Continued health benefits for pensioners.


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