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Director of Enrollment Management Systems

Spelman College
Atlanta, GA

Job Details

Position Title:

Director of Enrollment Management Systems

Position Summary:

Reporting to the Vice President for Enrollment Management, the Director of Enrollment Operations will have a dual focus on reporting and maintenance of administrative systems. The ideal candidate will have demonstrated aptitude for analytical work, be able to present data and findings to a variety of audiences and have the technical skills necessary to successfully liaise with the information technology office on various projects.

Essential Duties and Responsibilities :


  • Leverages deep knowledge in all aspects of the Ellucian Banner Recruitment & Admissions Student and Financial Aid modules and related 3rd party systems
  • Provides system support with the implementation, maintenance and/or upgrade of various computer software systems
  • Investigates and resolves data quality issues and escalates situations according to department processes.
  • Develops a data collection, analysis and reporting plan to cover recruitment and admissions activities, enrollment forecasts, enrollment analysis, and effectiveness of various marketing efforts.
  • Evaluates new technologies for process enhancement and integration with existing systems
  • Provides back up support for Enrollment Management directors and/or their designees for technical operations within individual units
CRM Management
  • Manages the admissions CRM in all areas including continued infrastructure development, implementation of new features and processes, and leveraging system capabilities to improve the efficiency and effectiveness of recruitment and admissions efforts for all programs
  • Develops and leads training of systems manager and end-users to maximize application benefit
  • Leads the annual application update process and cycle preparation, ensuring optimal functioning of the admissions application for all stakeholders.
  • Develops Slate process documentation and training materials, serving as a resource for staff across Slate best practices and policy development.
  • Functions as technology lead for the Enrollment Management division and liaison to Spelman Technology Services, and other relevant offices.
Enrollment Management Operations
  • Creates and maintains Enrollment Management Operations Procedure manual.
  • Reviews and ensures process maps are current and adhere to Enrollment management policies.
  • Develops and manages special program application processes (ex. Bonner, Honors, and Summer Programs).
  • Serves as project manager and implement new technology initiatives on behalf of Enrollment Management.
  • Assists in overseeing student workers, interns, and temporary employees as appropriate.
  • Serves as chair to Enrollment Management cross-divisional engagement team.
  • Serves as co-chair to Data Governance Committee.
  • Performs business requirements gathering and analysis, and clearly communicates findings and process improvement recommendations to various stakeholders
  • Participates in thorough testing and validation efforts ensuring timely and accurate results in a team environment
  • Designs, creates and maintains application and business process-related documentation
  • Devises project plans, make assignments and monitor progress, create and deliver status reports and coordinate with functional personnel as needed with minimal supervision

Analytics and Reporting:

  • Serves as the primary contact for Enrollment Management reports.
  • Provides guidance and work to ensure data integrity in all enrollment management processes and initiatives.
  • Prepares reports on key metrics on a regular basis (daily, weekly, monthly, and quarterly) and supports the in-depth analysis of those metrics.
  • Develops recruitment and retention predictive models and provide insights to the VP of Enrollment Management.
  • Develops and designs a streamlined and automated approach to data management, analytics and presentation.
  • Operationalizes and automates business intelligence solutions using Tableau, Argos, Power BI and Slate.
  • Creates and generates ongoing recruitment application, and enrollment reports to support admission activities, decision making and enrollment strategies.
  • Produces or supports the production of standard, custom, and dashboard reports utilizing data warehouse and transactional systems.
  • Along with other technical leads within the division, fulfills data requests for mailing lists, donor rolls, demographic and giving analyses, and other requests
  • Using advanced analytical skills, provides comprehensive assessments to management that interpret patterns and trends, and determine overall data quality
Team Development
  • Leads the transition to a scalable analytics team in partnership with the VP Enrollment
  • Management to develop the Enrollment Management Analytics and Operations team.
  • · Develops the Enrollment Management Analytics and Operations team.
  • Supervises, trains, develops, and evaluates direct report staff.
  • Provides leadership and assignment and oversight of projects and tasks.
  • Provides professional guidance with focus on technical development.
  • Drives the continuous improvement of team’s capabilities & tools.
  • · Provides training for the Enrollment Management team on select operational modules and applications.
  • Provides appropriate service, support, advice, guidance, and training to end users regarding technical and reporting issues, and capabilities and functions of the reporting systems
  • Participates in cross-functional projects that support Enrollment Management, as needed.
  • Represents Enrollment Management in various technology-related committees and meetings

Required Qualifications:

Bachelor’s degree is required with a minimum of five (5) or more years of experience working with relational databases and demonstrated aptitude for data analysis or data management. Experience using student information systems required; knowledge of Ellucian Banner SIS strongly preferred, and experience working in a higher education environment preferred. Must have experience and/or understanding of simple programming (SQL, Visual Basic, Java). Working knowledge of relational and dimensional database architectures and experience with report writing tools required. A strong aptitude for diagnosing end user problems, identifying and implementing solutions preferred. Experience using a CRM, ERP and/or CMS preferred. Must possess excellent oral and written communication skills.Proficiency with the Microsoft Office product suite, including Excel and Access is preferred. Must possess the ability to prioritize and handle multiple deadlines and projects. Organized and able to follow through on projects with minimal supervision, along with being service orientated with a commitment to excellence and professional growth are key attributes for this position. Should be flexible and team oriented.

Preferred Qualifications:


Certifications, Licenses, Restrictions :


Physical Demands:

While performing the duties of this job, the employee is regularly required to: sit, use hands to operate computer and other office equipment, read handwritten and computer generated documents, talk, hear, and walk. The employee is frequently required to: stand and move items and reach with arms. The employee may occasionally be required to lift and/or move up to 15 pounds. Specific vision abilities required by this job include the ability to adjust focus



% Travel Required:

25% - 50%

Full Time/Part Time:


Work Location/Schedule::

This position is eligible for a hybrid work arrangement.



Number of Vacancies:


Posting Number:


Posting Open Date:


Posting Closing Date:


Open Until Filled:


EEO Statement:

Spelman College is an EEO/Minority/Female/Disabled/Veteran/Title IX Employer and we participate in E-Verify. We are a smoke-free campus.

COVID-19 Vaccination Protocol:

Due to the heightened risk of contracting COVID-19 and the spread of variants, Spelman College requires up to date COVID-19 vaccination of all faculty, staff, and students (collectively “Campus Community”) that have job duties, attend classes, or are otherwise present on campus. You will need to submit proof of up-to-date COVID-19 vaccination: full vaccination and a booster (when eligible) or a single dose of the bivalent vaccine) prior to your first day on campus or you may seek a medical or religious exemption to the vaccination requirement by providing the necessary documentation to: Yemi Brown, PharmD Manager of COVID-19 Operations, at Upon receiving your Spelman Technology log-in credentials, please keep your vaccination or exemptions records up-to-date using Etrieve.


Working at Spelman College

Spelman College is a prestigious, highly selective historically Black college that prepares women to change the world. Spelman’s holistic liberal arts education empowers women to excel intellectually, think creatively, serve wholeheartedly, act globally, and lead boldly. Located in Atlanta, Spelman College’s multifaceted, person-centered learning community creates lasting bonds of sisterhood and support. Providing an educational experience unlike any other, Spelman embraces a long-standing and life-changing commitment to academic rigor, career development, community involvement, and positive social impact.

Spelman is part of the Atlanta University Center, the largest consortium of historically Black institutions of higher learning in the world. Its partner institutions include Clark Atlanta University, Morehouse College and Morehouse School of Medicine. Spelman shares cross-registration with its undergraduate partners. The AUC institutions also share the newly renovated Robert W. Woodruff Library.

A historic campus of 32 acres, dating back to 1883, Spelman is five minutes west of downtown Atlanta. There are 25 buildings on the lush, well-manicured campus, including a new, silver LEED- certified green residence hall, The Suites, and The Camille O. Hanks Cosby Academic Center, which houses the Spelman College Museum of Fine Art and the state-of-the-art College Archives.

As a result of its dedicated faculty and staff, Spelman College has gained an excellent national reputation and high rankings in the media’s annual college guides. The College ranks among the top 70 Best Liberal Arts Colleges, consistently ranks as a top producer of Fulbright Fellows and Teach For America candidates, and has the distinction of being the leading producer of Black females who go on to earn doctoral degrees in science and engineering.

Spelman College is also home to SpelBots, the first all-women, African-American robotics team to take part in the international RoboCup competition in 2005, long considered the Olympics of Robotics and artificial intelligence. In addition, the Women’s Research and Resource Center, the WISDOM Center and Center for Leadership and Civic Engagement, as well as the College’s departments of art and drama and dance, are among the many esteemed programs that showcase the College’s strengths in the humanities, arts and service leadership.

Dedicated, talented, and well-qualified faculty members are a hallmark of Spelman College. Home to 183 full-time faculty members, Spelman boasts an 11:1 student/faculty ratio, providing students with greater opportunities to engage with professors across disciplines. The William and Camille Cosby Endowed Professorship Program, for example, supports professorships in the fine arts, humanities and the social sciences. It is a multidisciplinary initiative designed to enhance the intellectual, cultural and creative life of Spelman College and its surrounding community. Previous Cosby Chairs include former Atlanta mayor Shirley Franklin; award-winning author and poet Pearl Cleage, C’71; the Rev. Renita Weems; distinguished scholar and economist William Darity, Ph.D.; and Bernice Johnson Reagon, C'70, an internationally known producer, composer and recording artist, and founder of the Grammy Award-nominated a cappella ensemble Sweet Honey and the Rock.

Spelman faculty have a significant impact on the College’s mission to educate students to lead and serve their communities and the world. To this end, Spelman’s iconic representative is the Millenial professor. The College is strengthening its Faculty Development Program to be comprehensive – recruiting and retaining talented individuals who pursue creative, rigorous scholarship and course development within their disciplines and in multidisciplinary ventures. These professors will also lead the way in internationalizing the curriculum.

As part of the College’s strategic plan for 2015, Spelman’s agenda is to strengthen the academic core of the institution. Constituents such as students, faculty, staff, administrators, alumnae, trustees and community partners participate by taking specific actions called GOALS. Spelman’s faculty goals are: global engagement; ongoing professional development; advising students to prepare not only for careers but for lives of success, leadership, and service; leadership through participation in shared governance; and service learning integrated across the curriculum.

The Spelman MILE – My Integrated Learning Experience – forms the foundation of Spelman College’s strategic plan. Symbolizing a transformational journey of learning, the Spelman MILE will ensure key competencies – such as critical thinking, effective communication, quantitative reasoning, and digital literacy – that Millenial students need for personal success. Student GOALS include: global engagement, including at least one meaningful international travel experience; opportunities for undergraduate research and career-related internships; alumnae connections to strengthen our sisterly bonds early on; leadership development focused on individual potential and best practices; and service learning that pairs hands-on community engagement with coursework shared governance.

Each year, the College hosts Research Day in April, as well as Faculty Research Day in October. Both events are designed to showcase excellence in student and faculty research across academic disciplines.

For more information about Spelman, visit

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350 Spelman Lane SW

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