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Computing Support Analyst 1

Employer
Stanford University
Location
School of Medicine, Stanford, California, United States

View more

Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Computing Support Analyst 1🔍School of Medicine, Stanford, California, United States📁Information Technology Services📅May 07, 2024 Post Date📅103162 Requisition #

Stanford University is seeking a Computing Support Analyst 1 to be under direct supervision, provide technical support to end-users for computer hardware, software, and network related problems.


Duties include:

  • Provide first line of response to requests for various hardware, software, peripheral, and networking technical assistance. Provide remote problem resolution when possible
  • Resolve basic end-user problems, escalate as appropriate.
  • Install, upgrade, configure, and troubleshoot computing and communication devices and peripherals.
  • Perform, schedule, and monitor system alerts, work queues, backups, and recovery activities.
  • Update daily status reports and shift handover reports if applicable.
  • Apply security best practices.
  • Gather and record asset inventory and software license information.
  • Ensure users are assigned appropriate resources.

- Other duties may also be assigned

DESIRED QUALIFICATIONS:

Bachelor’s Degree in IT, Experience in Application Development

EDUCATION & EXPERIENCE (REQUIRED):

Experience with various operating systems and computing devices. Experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting.

KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED):

·Strong communication and interpersonal skills.

·Ability to provide excellent client service.

·Ability to apply diagnostic techniques for problem troubleshooting.

·Ability to apply information technology best practices, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.

PHYSICAL REQUIREMENTS:

·Constantly perform desk-based computer tasks.

·Frequently sitting, use a telephone, grasp lightly/fine manipulation, bending, lifting, standing, and carrying equipment.

·Occasionally lift/carry/push/pull objects that weigh 21-40 pounds.

·Rarely kneel/crawl, climb (ladders, scaffolds, or other), writing by hand, sort/file paperwork or parts, grasp forcefully.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.


WORKING CONDITIONS:

May require extended hours and weekends, on-call rotation

The expected pay range for this position is $42.23 to $48.70. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position.

Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

Additional Information
  • Schedule: Part-time
  • Job Code: 4730
  • Employee Status: Fixed-Term
  • Grade: G
  • Requisition ID: 103162
  • Work Arrangement : On Site

Organization

Change the world. And yourself.

Stanford University has changed the world, over and over again.

We are one of Silicon Valley's largest employers - and also one of the most unique. Our mission is to educate future leaders and promote interdisciplinary, world-class research and teaching. This passion makes Stanford an intensely creative, rewarding, and challenging place to work. At the same time, our traditions of respect and collaboration sustain a humane, supportive environment in which to pursue your life and your career. 

At Stanford you'll work with bright, diverse, dedicated people. You'll find encouragement to learn and grow. You'll enjoy excellent benefits and an outstanding environment.

Stanford Facts at a Glance

Opened 1891

Student Enrollment

  • Undergraduates: 6,980
  • Graduates: 8,897

Campus

  • 8,180 contiguous acres in six governmental jurisdictions
  • Nearly 700 major buildings
  • 97% of undergraduates live on campus

Research

  • 5,300 externally sponsored projects
  • $1.33 billion total budget

Faculty

  • 2,043 faculty members
  • 21 Nobel laureates are currently members of the Stanford community
  • 5:1 student to faculty ratio

Stanford University is an Equal Employment Opportunity and Affirmative Action Employer and is committed to recruiting and hiring qualified women, minorities, protected veterans and persons with disabilities.

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