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Student Services Coordinator, EOPS

MiraCosta College

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Administrative Jobs
Student Affairs, Student Activities & Services
Employment Type
Full Time
Institution Type
Community College

Job Details

Student Services Coordinator, EOPS
MiraCosta College

For full details and to apply, go to

Assignment Category: Regular Position

Position Details:
One regular, categorically funded, full-time position, 40 hours per week, 12 months per year on the Oceanside Campus. The normal work schedule will be Monday through Friday, 8:00 am – 5:00 pm. The schedule may adjust to accommodate evening and weekend events. The person selected for this position will be subject to assignment to any district facility during any hours of operation.

The first-level interviews with the screening and interview committee will be conducted via Zoom. The second-level interviews may be in-person or via Zoom.

MiraCosta College Board Policy 7800: Employee Residency requires all classified staff, administrators, and temporary/hourly short-term employees to maintain and permanently reside in a principal place of residence in the state of California that is within two-hundred (200) road miles from the employee’s regularly assigned district worksite. The purpose of the policy is to promote efficiency and continuity throughout all campus administrative functions, provide students with high quality assistance and accessibility to all academic and campus services, ensure that students receive an engaging education, and respond to emerging student needs.

The District may consider an individual request to temporarily reside outside of the State of California or outside the 200-mile limit on a case-by-case basis, not to exceed twelve consecutive months.

Salary Range: 26
Compensation: Starting at $77,351 per year (range 26, step 1), with annual salary step increases up to step 5. In addition, after five years of district service, employees earn a longevity stipend that increases over time.

Employees must make arrangements for the direct deposit of paychecks into the financial institution of their choice, via electronic fund transfer.

MiraCosta College offers an array of benefits to eligible employees.

  • The district pays 100% of the cost of medical, dental and vision insurance for eligible employees and dependents
  • $100,000 life insurance policy
  • Up to $250 of benefit credits per month to help pay for a variety of voluntary benefit options, such as supplemental life insurance, disability coverage, and health care/dependent care flexible spending account (FSA)
  • Vacation, sick leave, and up to 18 paid holidays
  • State pension system retirement benefits (CalPERS)
  • Free and confidential employee assistance program
  • Wellness Program
  • Participation in the District’s Early Retirement Program
  • Professional Development Opportunities
  • Tuition fee reimbursement
  • Childcare Facility (Oceanside Campus)

Position Term in Months: 12

Application Procedure:
In order to be considered for this position, you must submit the following documents directly in the online system and finish applying and receive a confirmation number by 11:59 PM on the first screening date. Applications will continue to be accepted until the position is filled:

1. Application on which you list all relevant experience.

2. A current resume or curriculum vitae summarizing your educational background and experience.

3. A cover letter addressed to the “Screening and Interview Committee” specifically describing how your experience aligns with the Essential Duties, Other Duties, and Desirable Qualifications.

4. Transcripts of college coursework which provide evidence of meeting the minimum qualifications as stated in this job posting. Unofficial or legible photocopies are acceptable. If a degree(s) was earned, the transcripts must state that the degree was awarded. Any degree/coursework used to satisfy the minimum qualifications must be from a postsecondary institution accredited by an accreditation agency recognized by either the U.S. Department of Education or the Council on Postsecondary Accreditation.

If your degree(s) is from a college or university outside of the United States, you must submit a detailed evaluation from a professional evaluation agency. To view a list of agencies approved by the California Commission on Teacher Credentialing, go to Transcripts or translations in English still require the evaluation to show the U.S. equivalence of your degree.

The screening and interview committee will review application materials for up to three to four weeks following the closing/first screening date. Applicants selected for interview will be contacted by phone; those not selected for interview will be notified by e-mail once interview candidates have been scheduled.

Offer of employment to the person selected for this position is contingent upon 1) successful completion of a pre-placement physical exam at district expense; 2) submission of a current tuberculosis test clearance; 3) proof of eligibility to work in the United States; 4) fingerprint clearance; and 5) approval by the Board of Trustees.

Retired STRS members are not eligible for this position.

Basic Function:
Under general supervision, lead and participate in the work of planning and implementing the delivery of programs and services in a specialized area of Student Services (EOPS/CARE. NextUp and CalWORKs); act as a liaison between the program and other departments, community partners, governmental agencies or other educational institutions; coordinate student resources and services across multiple service areas for an individual student or a targeted student population; coordinate and participate in events; perform advanced administrative support including monitoring program compliance with federal, state and district codes, rules and regulations and preparing and analyzing statistical data; and perform related duties as assigned.

Distinguishing Characteristics:
A Student Services Coordinator is differentiated from a Program Supervisor in that an incumbent in the latter class is a full supervisor of full and part-time staff in an assigned department. The Coordinator has limited program budget authority.

Essential Duties & Responsibilities:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

1. Participate in selecting, training and providing day-to-day lead work direction to lower-level full and part-time staff; assign and monitor work for completeness, accuracy and conformance with district, department and legal/regulatory requirements and standards; monitor work flow to ensure that mandated deadlines are being met in an optimal manner; provide information, instruction and training on work procedures and technical/legal/regulatory requirements; provide input to supervisor on employee work performance and behaviors; assist in ensuring a fair and open work environment in accordance with the district’s mission goals and values.

2. Oversee the day-to-day operation of a student services program or center; oversee recruitment, hiring, training and scheduling of students and temporary workers for program and services; assist current and potential students with understanding and completing matriculation requirements, applications, forms and meeting program requirements; screen student needs for Counselors and schedule student counseling appointments; coordinate enrolled student access to multiple forms of student services and support including providing accommodations for disabled students, access to educational and financial assistance, developing a culturally sensitive and welcoming environment and assisting with maintenance of minimum program requirements and documentation.

3. Assist the Director or Program Supervisor with the development and implementation of student service-related programming and service delivery; assist with the identification and delivery of program-related professional development opportunities; coordinate and collaborate with other departments to develop and implement programs and projects aimed at targeted groups; coordinate the acquisition/scheduling of locations, equipment and resources needed to deliver student services.

4. Develop and implement mechanisms to deliver accurate and timely information concerning student initiatives to staff, faculty, students and the public; track and disseminate information regarding changes in program-related rules, regulations, policies and procedures; prepare and produce promotional materials including flyers, invitations, programs and publications.

5. Represent the college, department or program at events, such as college and job fairs, orientation programs, community events and outreach events targeting program-specific populations; develop and deliver program-specific workshops and presentations; develop and maintain relationships with community partners.

6. Coordinate logistics of special events, large-scale service projects and community outreach events; identify and liaison with event participants, vendors and sponsors; serve as lead event coordinator both in preparation and during the event; work with campus facilities, campus security and other departments; troubleshoot onsite, proactively resolving issues; identify and recruit speakers.

7. Facilitate or administer student assessment and placement testing; assess student records; review test results, transcripts and course equivalency information, graduation articulation requirements and transfer information; provide students with routine transfer information including deadlines, restrictions and articulation agreements; assist students in preparing applications.

8. Oversee or advise student clubs or programs; assist with recruitment or hiring activities, training, and organizational activities; provide ongoing skills training, leadership training and/or peer coaching training; process purchase orders and monitor budgets; coordinate travel to conferences, activities and retreats; may chaperone trips.

9. Develop and maintain program statistical tracking systems and schedule student services; ensure accurate entry of student data into appropriate systems, student files and records; develop and maintain a variety of statistical records and reports; develop and conduct studies and analyses to identify need for new programs and services and evaluate the effectiveness of current programs; assist in assessing administrative unit outcomes and/or student learning outcomes in applicable programs.

10. Provide administrative assistance to the Director and Program Supervisor; generate sensitive and complex reports, documents and personnel documentation using advanced word processing; process purchase requisitions and monitor department budgets; authorize expenditures according to established guidelines.

As Assigned to EOPS/CARE, NextUp and CalWORKs
Oversee and Coordinate support programs for EOPS/CARE, NextUp, and CalWORKs students, including the Textbook and Technology Loan program. Manage data systems to ensure accuracy and compliance. Prepare and submit reports. Plan and execute program events. Conduct outreach efforts. Select, train, and provide work direction to campus aides.

Other Duties:
1. Serve as the functional specialist for program-specific electronic databases and programs; facilitate student, faculty and staff use of systems and programs.

2. Update and maintain department or program website and social media accounts.

3. Act in the absence of a Director or Program Supervisor, as assigned

4. Perform related duties as assigned.

Knowledge Of:
1. Student services program goals, objectives, policies, procedures and practices applicable to area of assignment.

2. College assessment, matriculation and course pre-requisite policies as applicable to areas of responsibility.

3. Principles, methods and practices applicable to the design and implementation of public relations, outreach and marketing programs.

4. Applicable sections of the state education code and other applicable laws.

5. Procedures followed in administering and scoring standard and other academic tests and recording and reporting test results.

6. The district’s student recordkeeping systems, including appointment setting and accessing student test information as applicable to area of assignment.

7. General administration practices and procedures including budget preparation and control and purchasing requirements.

8. Modern office practices, procedures and equipment including computers and applicable software programs.

9. District organization, operations, policies and objectives applicable to assigned area of student services.

10. Safety policies and safe work practices applicable to the work.

11. Applicable federal, state and local laws, rules and regulations [including OSHA rules and regulations if applicable].

12. Principles and practices of sound business communications, including correct English usage, grammar, spelling and punctuation.

13. Basic principles and practices of effective supervision.

14. District human resources policies and labor contract provisions.

Ability To:
1. Assign and review the work of assigned staff.

2. Plan and implement programs and activities in assigned Student Services area.

3. Coordinate and implement resources, services and outreach activities to recruit, retain and assist students, particularly at-risk students.

4. Screen for and schedule counseling appointments.

5. Recruit and maintain a variety of community partners in order to meet program objectives and interests.

6. Organize and oversee the day-to-day operations, maintenance, activities and services of a community college student service center.

7. Compose clear, concise and comprehensive analyses, correspondence, reports, studies, agreements, presentations and other written materials.

8. Track statistical information utilizing complex spreadsheets and databases.

9. Analyze problems, evaluate alternatives and recommend or adopt effective courses of action.

10. Set priorities and exercise independent judgment within areas of responsibility.

11. Communicate effectively, both orally and in writing.

12. Understand, interpret, explain and apply applicable laws, codes and regulations.

13. Present proposals and recommendations clearly, logically and persuasively.

14. Operate a computer and standard business software.

15. Maintain confidentiality of district and student files and records.

16. Use tact and diplomacy in dealing with sensitive and complex issues, situations and concerned people.

17. Represent the district effectively in public settings.

18. Demonstrate sensitivity to and understanding of diverse academic, socioeconomic, cultural, ethnic and disability issues.

19. Establish and maintain effective working relationships with all those encountered in the course of work.

Education & Experience:
To be eligible for this position, you must meet and provide evidence of the following minimum qualifications:

Graduation from an accredited four-year college or university with a bachelor’s degree in a relevant field, and one year of closely related work experience in assigned student services area; or an equivalent combination of training and experience.

NOTE: For work experience, one “year” is defined as equivalent to 40 hours per week for 12 months, or at least 2,080 hours.

Desirable Qualifications:
1. At least two (2) years of coordinating experience within an area of Student Services.

2. Bilingual: English and Spanish

Licenses & Other Requirements:
A valid California driver’s license and the ability to maintain insurability under the district’s vehicle insurance program.

Physical Effort:
The physical efforts described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primarily sedentary with intermittent standing, walking, bending, stooping or crouching; occasional light lifting, carrying, pulling and/or pushing of objects weighing up to 25 pounds; ability to travel and/or drive to various locations on and off campus as needed to conduct district business; ability to work at a computer station for extended periods on an as-needed basis, involving light, repetitive use of hands, wrists and forearms; ability to view small-font words/ symbols on a computer monitor for extended periods.

Emotional Effort:
Ability to develop and maintain effective working relationships involving appropriate interactions and communications personally, by phone and in writing with a variety of individuals and/or groups from diverse backgrounds on a regular, ongoing basis; ability to work effectively under pressure on a variety of tasks concurrently while meeting established deadlines and changing priorities.

Working Conditions:
Primarily indoor office learning center or classroom environments; subject to frequent contact and interruptions by individuals in person or by phone; intermittent exposure to angry and/or verbally aggressive individuals; may be required to work evening hours on an as-needed basis; may work at any district location.

Posting Number: S23/24076P
Human Resources Contact Information: or 760.795.6854
Job Close Date:
Open Until Filled: Yes
First Screening Date: Applications received by the first screening date, Monday, May 20, 2024, will be given first consideration. Applications will continue to be accepted until the position is filled.

Diversity, Equity & Inclusion
MiraCosta College is an Equal Opportunity Employer and is committed to providing an educational environment that affirms and supports diversity in its faculty, staff, and administration, and promoting an environment of inclusion. The college’s commitment to inclusion, diversity, equity, and accessibility is expressed in the policy found at Click on the following link to view the IDEA website:

MiraCosta College is committed to creating a racially just campus climate. Individuals and their diverse cultures and identities are welcomed, nurtured, and validated. MiraCosta College takes institutional responsibility for closing the equity gap for disproportionately impacted populations including Latinx and Chicanx communities, Black and African American communities, Native Hawaiian and Pacific Islander communities, Native American communities, lesbian, gay, bisexual, trans, queer/questioning, intersex, and asexual (LGBTQIA+) communities, veteran communities, former foster youth, adult students, and students from low socioeconomic statuses. MiraCosta will continue to serve all constituents with values rooted in equity, diversity, inclusion, and community. MiraCosta College’s Mission, Vision, Commitment, and Institutional Values & Goals can be viewed at

The college was designated as a Hispanic Serving Institution (HSI) in 2013. This significant recognition acknowledges our institution’s continuous efforts to support the academic performance and unique needs of Latinx students, many of whom are attending college for the first time or are first-generation. We are a veteran and military supportive institution and an Achieving the Dream Leader College. The successful candidate will join a campus that exhibits its dedication to all students and faculty through offering robust, culturally-responsive events, including speaker series dedicated to heritage month events through the Social Justice and Equity Center.

About MiraCosta College
MiraCosta College is one of California's 115 public community colleges. The district operates two campus sites and two centers, and offers a robust online education program. Situated between San Diego and Los Angeles, MiraCosta College benefits from multicultural influences and cultural opportunities. Both students and staff enjoy a friendly atmosphere and the feeling that we are all here to help one another. MiraCosta College is an Equal Opportunity Employer with a commitment to diversity, equity, and inclusion. For more details, please visit our website at

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Working at MiraCosta College

The MiraCosta Community College District Mission is to provide educational opportunities and student-support services to a diverse population of learners with a focus on their success. MiraCosta College offers associate degrees, university-transfer courses, career-and-technical education, certificate programs, basic-skills education, and lifelong-learning opportunities that strengthen the economic, cultural, social, and educational well-being of the communities it serves.

Both students and staff enjoy a friendly atmosphere, and the feeling that we are all here to help one another. Our diverse student body includes people from a variety of ages, ethnicities and cultural backgrounds.

  • Credit Enrollment: 14,773
  • Noncredit Enrollment: 2,479
  • Credit Enrollment by Gender: Female: 57% Male: 43%
  • Average Age: 26
  • Credit Enrollment by Ethnicity:
    • African American: 4%
    • White: 45%
    • Hispanic: 34%
    • Asian, Pacific Islander: 8%
    • Multiple: 7%
    • Other: 2%
  • Active Duty Military/Veterans/Dependents: 1,396

The MiraCosta Community College District is one of California's 114 public community colleges. MiraCosta offers undergraduate degrees, university-transfer courses, career-and-technical education, certificate programs, basic-skills education, and lifelong-learning opportunities. The college’s fee-based Community Education program provides a wide variety of classes, workshops, and excursions. Tuition-free, noncredit classes also present a variety of learning opportunities at the Community Learning Center and throughout the community.

Students who plan to transfer to a four-year university get on the right track through TAG, IGETC, UniversityLink, and other transfer programs. MiraCosta College also has one of the highest transfer rates to the University of California out of all of the community colleges in San Diego County. Our students also typically earn higher GPA's than non-transfer students. Learn more about the transfer process here:

Situated between San Diego and Los Angeles, MiraCosta College benefits from multicultural influences and cultural opportunities. Interstate 5, Amtrak, and Carlsbad regional airport provide easy access to either metropolis and to Mexico. The district, which extends 25 miles along the Pacific Ocean from Camp Pendleton Marine Corps Base to the city of San Diego, attracts diverse ethnic and socioeconomic populations who live in urban and suburban communities. The intellectual environment is enhanced by the college’s proximity to the University of California San Diego, California State University San Marcos, and other institutions of higher education. Along with numerous theaters, galleries, and museums, residents enjoy a moderate, year-round climate, which provides many opportunities for outdoor activities.

The San Diego Tourism Authority website describes San Diego's North County as a vast, expansive region known for its pristine beaches, natural preserves and miles of open spaces. From Del Mar to Oceanside, the North County coastline is a string of unique picturesque seaside villages that have a small-town feel.

If you're looking for opportunities for outdoor activities in San Diego, the north region has plenty. From hiking and horseback riding in Los Peñasquitos Canyon Preserve, stand-up paddle boarding and kayaking in Carlsbad Lagoon, to biking along historic Highway 101, or sport fishing, whale watching or surfing the coastline from La Jolla through Oceanside, outdoor enthusiasts are sure to be entertained. San Diego's north coastal town of Encinitas was recently named among the best surf towns in the world by National Geographic.

The North County Coastal region is home to some of San Diego's top attractions, including LEGOLAND California, Sea Life Aquarium and Legoland Water Park, the Flower Fields at Carlsbad, and the Del Mar Fairgrounds, host to the Del Mar Fair from mid-June to early July, followed by the Del Mar Thoroughbred Races until early September. There's also the San Diego Botanic Garden for a look at San Diego native flora and fauna, and at the Eastern border of North County, you'll also find the San Diego Zoo Safari Park, Las Vegas-style Indian casino gaming and a handful of great wineries and local breweries. Art enthusiasts will love the Oceanside Museum of Art and the LUX Art Institute.

San Diego's North County coastal and inland regions are also a paradise for golfers, with over 40 diverse courses to choose from. Graced by cooling breezes from the Pacific Ocean, the Arnold Palmer-designed Park Hyatt Aviara and Tom Fazio-designed Grand Del Mar golf courses are uniquely sculpted around the natural landscapes and native vegetation. San Diego's North region puts you just an hour from Disneyland yet still close to downtown San Diego where the museums of Balboa Park, the San Diego Zoo, the Gaslamp Quarter and SeaWorld San Diego are nearby.

North San Diego County is home to eight of the county’s fastest growing cities, businesses and families are drawn to North County’s sunny inland valleys and scenic coastal communities. Additional information about the business environment can be found on the San Diego North Economic Development Council website or on the Oceanside, Carlsbad, Encinitas, or San Diego Coastal Chamber of Commerce websites.

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