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Benefits Coordinator

Arkansas State University

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Job Details

Employment Status:Full time (29-40 Hrs) Type of Employment:Staff # of openings:1 Location:ASU-Jonesboro Proposed Salary Range:Commensurate with Experience Closing:5/18/24

Please note: All postings close at 12 A.M. CST on the closing date. A-State participates in E-Verify.

Position Summary:

Arkansas State University is looking for a dynamic and organized individual to join our Human Resource team as a Benefits Coordinator. In this role, the benefits coordinator will oversee the campus employee benefit packages and assist employees with enrollment in and access to the wide array of benefit offerings.

Duties & Responsibilities:

  • Provides customer assistance for benefits, answering questions and using problem solving skills as necessary to ensure benefits available are understood by employees, retirees & Cobra recipients and that any problems encountered are properly resolved by working with the employee and the carrier
  • Monitor online enrollment for new employees and during annual open enrollment, explaining benefits available and provide assistance with online enrollment.
  • Coordinate and oversee annual Benefits Fair for employees.
  • Provide benefit overview's for potential candidates during the recruitment process.
  • Process online Life Insurance, Short Term Disability and Long Term Disability employee claims with the carrier
  • Process termination of benefits and COBRA notifications
  • Process Unemployment Claims for the University by researching facts and reporting appropriately
  • Provide general assistance to employees and supervisors regarding policies and procedures, seeking assistance as necessary
  • Process Employee Tuition Discount Forms and Housing Forms
  • Other duties as assigned


Knowledge of human resource rules and regulations related to employee benefit programs, COBRA and other federal/state guidelines.
Knowledge of software programs.
Ability to interpret and apply the provisions of laws, regulations, and policies to specific situations.
Ability to prepare and present written and oral information and reports via various communication methods.
Ability to provide exceptional customer service.
Knowledge of benefit programs, retirement plans.
Ability to work independently.
Ability to work in a team environment.
Must be a skilled problem solver while also working with various HR partners.

General Days/Hours:

Monday - Friday
8:00 a.m. - 5:00 p.m.
Additional hours as requested and/or needed
Regular and reliable attendance


Please note: all position postings close at 12:00 A.M. CST on the position closing date

Minimum Qualifications:

The formal education equivalent of an earned Bachelor's Degree in human resources, public administration or a related field. Other job related education and/or experience may be substituted for all or part of these basic requirements.

E-Verify Participation Notice:

E-Verify Right to Work:



Arkansas State, founded in 1909, is the second-largest university in the state. It is located on Crowley’s Ridge in Jonesboro, the largest city in eastern Arkansas and the economic hub of the region. Today, the institution has more than 100,000 alumni and meets the needs of individuals and communities at all points along the educational continuum.


A Carnegie Research 2 university, A-State hosts the first osteopathic medical school in Arkansas, the New York Institute of Technology College of Osteopathic Medicine, and opened the first U.S.-style residential campus in Mexico in fall of 2017.


With the Discover 2025 Strategic Plan as its guide, A-State is engaged in creating collaboration opportunities including the Center for No-Boundary Thinking and exploring a public-private partnership to bring the first College of Veterinary Medicine to the state.


Undergraduate experiences have been highlighted for the last decade with the Create@State spring conference. Create@State participants have an advantage in achieving the graduate school of their choice, including continuing to advanced degrees at A-State. Research opportunities alongside our faculty are not the exception at A-State.


A-State begins its second decade offering online curriculum and course work, and remains the state’s largest provider of 100% online degree programs based in the state with 99 areas of study. While the majority (74%) are graduate students, more than 1,500 students are pursuing their bachelor’s degree.


Arkansas State University operates as a member of the Arkansas State University System based in Little Rock and offers degrees at the doctoral, specialist, master’s, bachelor, and associate levels. Arkansas State is home to eight undergraduate colleges: Agriculture, Engineering and Computer Science; Education and Behavioral Science; Neil Griffin College of Business; Liberal Arts and Communication; Nursing and Health Professions; Sciences and Mathematics; and University College. While it does not award degrees, the Honors College is a component of the university’s academic structure. The Department of Military Science provides programs for students who aspire to be U.S. Army officers.


The Jonesboro campus is led by the chancellor, with a Chancellor’s Cabinet which includes the senior executive vice chancellor and provost in Academic Affairs and Research, senior vice chancellor for Finance and Administration, vice chancellors for Diversity, Inclusion and Community Relations; Intercollegiate Athletics; Student Affairs and Dean of Students; University Advancement; and Chief Communications Officer.


The Arkansas State University System is governed by a seven-member Board of Trustees appointed by the Governor of Arkansas to serve staggered seven-year terms. The trustees hire the system president, approve the curriculum, annually approve an operating budget, and establish policies for the efficient and effective operation of the institutions.


Find additional institutional information online at

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2105 E. Aggie Road

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