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Application Support Analyst

The University of Georgia
Athens Area

Job Details

Posting Number:


Working Title:

Application Support Analyst


Terry-Information Technology

About the University of Georgia:

Since our founding in 1785, the University of Georgia has operated as Georgia’s oldest, most comprehensive, and most diversified institution of higher education ( The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

Posting Type:


Retirement Plan:


Employment Type:


Benefits Eligibility:

Benefits Eligible

Full/Part time:

Full Time

Additional Schedule Information:

Monday through Friday 8:00 am – 5:00 pm

Advertised Salary:

$50,000-$58,000 + Commensurate with Experience

Posting Date:


Open until filled:


Proposed Starting Date:


Location of Vacancy:

Athens Area

EEO Policy Statement:

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (

Classification Title:

IT Application Support Paraprofessional/Professional





Minimum Qualifications:

Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Position Summary:

This position is responsible for supporting applications and data usage within the college and delivering solutions developed by the OIT Applications Team to the academic staff units of the college. This position will be involved in collaborating with end-users and identifying technologies to meet needs for new and existing product functionality, participating in developing system functional design, and assisting in producing user documentation and guides associated with supported applications.

Knowledge, Skills, Abilities and/or Competencies:

  • Experience in cloud base computing, including bolt on applications.
    • Web Development.
    • CRM technologies.
    • Programming experience including but not limited to R, SQL, Apex, Java, Python, HTML, CSS.
    • Technical document writing.
    • Troubleshoot errors.
    • Project management.
    • Survey-based tools.
    • Reporting tools.
    • Access and security provisioning.
  • Utilize computer technology for all applications in a manner which meets performance expectations.
  • Communicate with clients which may not be technically inclined.
  • Organize and consistently focus on a large amount of detail and come to appropriate conclusions.
  • Manage multiple priorities and adapt to change.
  • Coordinate team and client activities and concerns.
  • Understanding data security models for services and resource access methodology.

Physical Demands:

Working in a normal office environment.

Is driving a responsibility of this position?:


Is this a Position of Trust?:


Does this position have operation, access, or control of financial resources?:


Does this position require a P-Card? :


Is having a P-Card an essential function of this position? :


Does this position have direct interaction or care of children under the age of 18 or direct patient care?:


Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications):


Credit and P-Card policy:

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy:

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.


Provide user support and problem resolutions for business process applications
• Create and maintain documentation for existing application solutions and business processes.
• Identify common usage questions and create training materials to meet the needs of both end users and support staff.
• Provide or identify resources for appropriate End-User training on the use of supported applications.

Percentage of time:



Business Process Support
• Develop a broad understanding of the college’s business processes in order to independently gather client needs, perform business process analysis and then represent end-user groups throughout the design and implementation process.
• Gather customer needs and metrics for developing BPMN documentation.
• Maintain critical processes involving college and program admissions.

Percentage of time:



Continuous Service Improvement
• Ongoing learning, teaching and mentoring.
• Prototyping and upgrading solutions to new platforms/versions.
• Ensure all software and applications meet the requirements of requested solutions.
• Stay on latest trends of applications and software team uses.

Percentage of time:


Contact Details:

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name:

Gary Pitman

Recruitment Contact Email:


The University of Georgia, a land-grant and sea-grant university with statewide commitments and responsibilities, is the state’s oldest and most comprehensive institution of higher education. Founded in 1785, it is the birthplace of public higher education in America.

Today, UGA enrolls more than 40,000 undergraduate, graduate, and professional students. The main campus has 460 buildings on 767 acres of land. The total acreage of UGA in 30 Georgia counties is 41,539. UGA has 18 colleges and schools, which include Agricultural and Environmental Sciences, Arts and Sciences, Business, Ecology, Education, Engineering, Environment and Design, Family and Consumer Sciences, Forestry and Natural Resources, Graduate School, Journalism and Mass Communication, Law, Pharmacy, Public Health, Public and International Affairs, Social Work, Veterinary Medicine, and the Honors College. It offers 24 baccalaureate degrees in more than 140 fields; 33 master’s degrees in 144 fields; 8 educational specialist degrees; four doctoral degrees in 99 areas; professional degrees in law, pharmacy and veterinary medicine; and more than 170 study-abroad and exchange programs. UGA Libraries rank among the nation’s best research libraries and contain a total of 5.3 million volumes and one of nation’s largest map collections. The university has had 25 recipients of the prestigious Rhodes Scholarship, making it one of the nation’s top Rhodes producers among public universities. UGA is home of the Peabody Awards, presented annually for distinguished achievement and meritorious public service for television, podcast/radio, and digital media. It also is home of Georgia’s State Botanical Garden, state Museum of Art and State Museum of Natural History. Additionally, UGA has one of the largest and most comprehensive public service and outreach programs conducted by an American educational institution.

Company info
215 S. Jackson St.

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