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MANAGER, Human Resources Service Center, Human Resources

Boston University
BOSTON, Massachusetts, United States

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Job Details

MANAGER, Human Resources Service Center, Human Resources

Tracking Code24500411150427Job Description

In conjunction with the Senior Manager of the Service Center, manage a team of HR staff focused on providing timely, accurate and responsive services to faculty and staff on matters of onboarding, benefits enrollment and administration, leaves (LTD, PFML, FMLA, etc.) employment verification, unemployment, employee records, and general HR policy information. Oversees case and knowledge management system (Dovetail) to ensure integrity of data and optimal staff services. The position reports to the Senior Human Resources Service Center Manager. Manages the enrollment and administration of all employee benefit and leave programs, including retirement, health & welfare, sick and vacation, disability, AD&D, etc. Works in close partnership with the Benefits Center of Expertise, HRIS, and HR Business Partners to ensure compliance with all relevant policies and regulations. Ensures that all benefits inquiries and concerns are resolved quickly, equitably, and courteously by the HR Service Center team.

Required Skills


  • Bachelor's degree or equivalent combination of training, education, and relevant experience in lieu of a degree. Typically has 5 years of HR related experience including 1-2 years supervising staff.
  • Experience in Human Resources preferably Benefits and/or HR Service Center for a large organization.
  • HR experience in Higher Education is highly desirable.
  • Excellent customer service and collaboration skills.


  • Ability to create HR processes to support change management initiatives to ensure a high level of HR service and support to employees.
  • Experience implementing and maintaining on-going training and development programs.
  • Knowledge with SAP HCM desired.
  • This position is eligible for Boston University's generous benefits package including health, dental, life insurance, tuition remission, paid time off, and so much more!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

Job LocationBOSTON, Massachusetts, United StatesPosition TypeFull-Time/Regular


The Difference Is Our DNA

What compelled the Bill & Melinda Gates Foundation to award Boston University a grant to fight newborn mortality in Zambia? Why did Martin Luther King, Jr. adopt BU as a place where he could hone his message of justice and equality? And what is the catalyst that prompts 32,557 students from 135 countries to call BU their home every semester? It’s in our DNA: an inherent desire in each of our students, faculty, and staff to vigorously and dauntlessly pursue knowledge—and embrace the unlimited possibilities that come with it.

A Community Unlike Any Other

As you can see below, it takes people, ideas, and a little luck (Boston, you’re our town) to make BU what it is today: one of the most dynamic universities in the world.

Celebrated thinkers: On any given day, students will find themselves mesmerized by Nobel Prize winners, a poet laureate, and the first biomedical engineer ever to receive a MacArthur Foundation “Genius Award,” among others.

Extraordinary teaching: When a classroom starts to percolate with new ideas, it’s because our faculty of scholars and accomplished practitioners know how to ignite students’ imaginations. That’s why we reward our best teachers with BU’s most prestigious honor: The Metcalf Cup and Prize.

Groundbreaking research: With faculty dedicated to a creative, interdisciplinary approach to problem solving, BU has become a leading global research institution—propelled forward by over $350 million a year in sponsored program revenue.

World-class students: Elite students from all 50 states and 135 countries pursue higher education on BU campuses in Boston and at programs in L.A., D.C., and more than 30 other cities on six continents.

A city within a city: Today, 80% of our undergrads live on campus, which could explain the 525 student activity groups alone.

The greatest college town in the world: Boston. ’Nuff said.

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