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Manager of Instructional Design, Engagement & Support (Hybrid Opportunity)

Job Details

Job no: 523282
Work type: Staff Full Time
Location: UMass Amherst
Department: Ideas-Instr Design & Support
Union: PSU
Categories: PSU A

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

The Manager of Instructional Design, Engagement and Support provides oversight to the University’s instructional design team which includes developing the goals and direction of the team in coordination with Department and University initiatives. This position leads instructional design initiatives and pedagogical innovations in teaching and learning, provides leadership, instructional and program design expertise, and project management in the design, development, and delivery of internal and external training and development, as well as consultations in the development and design for online, hybrid and in person courses. The Manager also develops and implements programs and strategy for ongoing assistance to faculty on emerging trends in instructional design best practices and acts as the campus liaison to other instructional design leads throughout the University.

Essential Functions

  • Creates policies and processes for course development teams involved in design, redesign, development, and delivery of internal and external training and development as well as online, hybrid and in person courses.
  • Develops and implements workshops, programs and strategy for ongoing assistance to faculty on emerging trends in instructional design and learning technologies.
  • Oversees, mentors, manages performance and sets goals for team members and ensures their work is in line with the overall, annual unit goals and objectives.
  • Creates policies and processes for overseeing and managing the design, development, and redesign of programs and courses to align with university initiatives.
  • Manages relationships with instructional design/instructional technology leads within each School and College to ensure a symbiotic relationship between IDEAS and Schools/Colleges.
  • Advises the Associate Director in the development of strategic priorities for the unit.
  • Is a leader within the University in instructional design through professional development, committee work, task force participation, and symposia to extend knowledge and build community.
  • Serves on related committees and task forces.
  • Oversees IDEAS training and development initiatives.
  • Works with the Faculty Development team to synthesize training and development and faculty development initiatives.
  • Directly supervises Instructional Design and Faculty Support Coordinators on the Instructional Design Team including job assignments, prioritization, performance evaluations, training and scheduling.

Other Functions

  • Performs related duties as assigned or required to meet Department, Executive Area/Division, and University goals and objectives.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure

  • Bachelor's degree with more than five (5) years of progressively responsible experience OR a Master’s degree with more than three (3) years of progressively responsible experience.
  • Demonstrated supervisory and/or mentorship skills.
  • In-depth theoretical knowledge of instructional design concepts including backward design, ADDIE, and UDL.
  • Comprehensive knowledge of instructional tools, technologies, and LMSes.
  • Demonstrated ability to work with instructors and administrators in a higher education environment and provide strategic and operational guidance.
  • Excellent interpersonal, organizational and soft skills with the ability to communicate instructional design concepts to a non-instructional design audience (in writing and in person), speak or make presentations before groups, and conduct effective training.
  • Ability to work independently and/or with multiple constituencies in a culture of innovation.
  • Customer-service driven, diplomatic and team-oriented approach.
  • Ability to contribute toward creating a positive and respectful workplace defined by personal and professional competence, integrity and collaboration.
  • Excellent organizational and project management skills.

Work Schedule

  • Monday - Friday, 8:30 a.m. – 5:00 p.m.
  • Some night and weekend work may be required.
  • This position has the opportunity for a hybrid work schedule, which is defined by the University as an arrangement where an employee’s work is regularly performed at a location other than the campus workspace for a portion of the week. As this position falls within the Professional Staff Union, it is subject to the terms and conditions of the Professional Staff Union collective bargaining agreement.

Physical Demands/Working Conditions

  • Typical office environment.

Salary Information

Salary Level 29

Exempt Hiring Ranges

Special Instructions to Applicants

Along with the application, please submit a resume and cover letter. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references. Applications will be reviewed on a continuous basis until the position is filled. Early submissions are encouraged.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

Advertised: May 3 2024 Eastern Daylight Time
Applications close: Aug 4 2024 Eastern Daylight Time


The University of Massachusetts Amherst is one of the preeminent public research universities in America. Nestled in idyllic Amherst, Massachusetts—often called “The top college town in North America”—the campus is consistently ranked among the top public research universities in the nation, and offers a rich cultural environment in a rural setting close to major urban centers. 

As one of the nation's top public research universities – as measured by national and international rankings, academic citations, and research funding – the campus spends more than $180 million on research each year, demonstrating its contribution to the nation’s position as a technological and economic leader. The university works in conjunction with academic, government, and private partners to translate new knowledge and scientific discoveries into technical innovations and scholarly works that create opportunities for students, faculty and the public. 

Eight schools and colleges offer more than 85 undergraduate majors, 68 master’s and 48 doctoral degree programs, many counted among the top programs in the nation and world. UMass Amherst is also home to New England's premier honors college.

The 1,159 full-time faculty members are dedicated teachers and world-renowned researchers and the campus has regularly been listed among the top performers in terms of faculty awards. With over 24,000 students from all 50 states and over 70 countries, the student body is the most academically successful in the history of the campus. Students participate in 240 organizations, 21 NCAA Division I athletic teams, extensive intramurals, living-learning residence halls, community service, and internships. With one of the largest residential life systems in the nation, UMass Amherst houses approximately 12,000 students on campus. The university is enjoying a facilities renaissance, including new buildings in the sciences, the arts, and recreation. UMass Amherst is part of the Five College consortium with Smith, Mount Holyoke, Hampshire and Amherst colleges.

As an employer, the University of Massachusetts Amherst is a national leader in developing family-friendly policies, benefits and amenities designed to help faculty members develop both productive careers and satisfying personal lives. The university offers one of the nation’s most generous parental leave policies. The university is also part of the Academic Career Network, a regional consortium formed to serve dual-career couples and encourage greater diversity in the academy.


Company info
Whitmore Administration Building

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