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Administrative Assistant, Center for Student Success

Husson University
Bangor, ME, ME

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Job Details


The Administrative Assistant in the Center for Student Success (CSS) provides support to the Dean of Student Success as well as the departments that comprise the CSS: Academic Services; Career Services; Accessibility Services; Title III; and the Tutoring Center. The CSS office is a fast-paced environment that requires multi-tasking skills while maintaining a friendly and professional demeanor. The Administrative Assistant must be proactive and take initiative to foresee and solve issues that arise with minimal supervision. As the public face of the CSS, the Administrative Assistant must be approachable and easily engage with a diverse audience. This person must be collaborative and flexible, and must evidence the well-developed problem-solving skills needed to manage an office with significant student, faculty/staff and parent traffic to a high professional level.

Examples of Duties

  • Providing administrative support for all departments within the CSS (Academic Services, Career Services, Accessibility Services, Title III, and Tutoring Center);
  • Managing the services associated with Accessibility Services, including: fielding student and parent inquires about the accommodations process; maintaining up-to-date student files in a secure and confidential filing system; managing the testing schedule and collaborating with faculty to procure and return exams, proctoring exams to ensure the integrity of the testing room as well as serving as reader/scribe during testing when needed.
  • Performing clerical duties including photocopying, sorting, filing, managing incoming and outgoing mail, ordering, billing, scheduling of department activities/appointments/travel plans, preparation of purchase orders (POs) and requests for payments (RFPs), maintaining office inventory; completing various mass mailings/emailings, and managing significant telephone traffic that requires broad, general knowledge of the University and its various departments as well as its Schools/Colleges and their majors in order to direct calls and answer questions;
  • Maintaining confidential and up-to-date student files and records and running confidential reports in the University’s student records management system;
  • Maintaining Excel sheets of data from School Withdrawals, Leaves of Absence, Accessibility Services, and New Student Orientations;
  • Providing data to the dean for compilation of annual reports;
  • Assisting with the registration, management and execution of special events/projects such as summer and winter New Student Orientations, pre-semester orientation week (EAGLEWeek), and other student events (nights and weekends will occasionally be needed; orientation weeks will involve long hours);
  • Managing office requests for maintenance or technology needs through the IT and Maintenance Direct systems;
  • Maintaining all office spaces to a high standard of organization, cleanliness and accessibility;
  • Training and supervising work study students;
  • Regular and punctual attendance;
  • Working effectively with others and adhering to all University policies; and
  • Other duties as assigned.
  • Typical Qualifications

    Required Level -
    Must be proficient in Microsoft Office applications and Google applications; must have strong problem-solving and collaborative skills; must have excellent oral and written communication skills; must have experience in working with young adult populations and must evidence a willingness to support a diverse student population; must evidence a willingness to broaden and deepen areas of expertise in supporting student populations.

    Preferred Level -
    Experience as a higher education student; experience working with students in a higher education setting, experience building positive relationships with students, including experience with a diverse student population; understanding of the challenges presented by underperforming students; experience managing a busy office setting.

    Supplemental Information

    The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. The employee must be able to sit for long periods of time, be able to work ergonomically, and be able to lift up to 10 pounds. There may also be a good deal of walking depending on your role within the department.

    The work environment characteristics described here are representative of those an employee encounters while performing the function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. The work environment at Husson University is one of a relaxed professional setting and faculty, staff, and students may possibly share workspaces. The noise level in the work environment is typically quiet.



    Husson University aerial

    Mission Statement:

    Husson University inspires and prepares students for professional careers in current and emerging fields within the context of an education informed by the sciences and humanities.

    The University
    Located in beautiful Bangor, Maine, Husson University is a small school that makes a big impact. With 3,400 undergraduate and graduate students and an average class size of 18, Husson University prides itself on being an institution where everyone focuses on the student. Our students are more than just a number here at Husson.

    We have a long-standing commitment to providing affordable and accessible education. Our faculty members are some of the leading experts in their fields. They include Fulbright scholars and numerous leaders of honorary and professional societies.

    Husson University dining hallWe have a strong focus on experiential learning. In fact, U.S. News & World Report ranked Husson as one of the top 10 institutions in the country for student participation in internships. (2013 and 2014)

    Combined, these attributes have made Husson the “University of Choice” for professional careers in current and emerging fields where students succeed, experiential learning is championed and global understanding is promoted. All of our programs are designed to help students achieve career success. With 54 degree programs and 10 graduate professional programs to choose from, you’ll find Husson graduates in organizations devoted to business, information technology, criminal justice, hospitality, education, healthcare, communications, pharmacy and much more.

    Our warm, welcoming campus community is part of Maine’s third largest city. Bangor is located along the banks of the Penobscot River and is part of the Maine Highlands. It offers local residents the perfect balance of arts, culture, shopping, dining, and entertainment, in a town with one of the lowest urban crime rates in America. Husson is easy to access from I-95 and Bangor International Airport.

    And if you love the great outdoors, Husson offers you four seasons of adventure. Acadia National Park, Baxter State Park, Moosehead Lake Region, and the Camden Hills area are all just a short drive away. Everything from a relaxing day at the beach, to a thrill-packed mountain bike ride in fall foliage, to world-class skiing, is within reach.Husson University dining hall

    If career growth and quality of life are important to you, and if you have a passion for educating the next generation of leaders by transforming students’ lives, then we invite you to learn more about Husson University.

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