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Financial Aid Specialist 00091

Christopher Newport University
Newport News, VA

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Administrative Jobs
Institutional & Business Affairs, Financial Aid
Employment Type
Full Time
Institution Type
Four-Year Institution
Working Title:

Financial Aid Specialist 00091

Role Title:

Administrative Office Specialist III

Position Number:



Non Exempt

Appointment Type:

Full Time

Type of Posting:

General Public

Is Sensitive Position?:


Designated Personnel:


Responsible Employee:

This position is designated as a “responsible employee” who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty.

Statement of Economic Interest:


Is this a restricted position subject to availability of funding?:


Departmental Objective:

The mission of the Office of Financial Aid is to increase opportunities for student access to and success in higher education by helping students and their families seek, obtain, and make the best use of all financial resources.

Through informational resources and guidance, we support incoming students in making a successful transition to college. Furthermore, we contribute to the University’s retention efforts by providing on-going assistance to our continuing students to help make their academic endeavors attainable.

While complying with Federal, State, and Institutional regulations and guidelines, we ensure equity and consistency in the delivery of funds to students.

Purpose of the Position:

This position serves as the front line point of contact for the Office of Financial Aid, providing support to students and their families by helping them navigate the financial aid process. In addition, this position serves as a liaison to various internal departments such as Admission, Registrars and Student Accounts for financial aid related questions/concerns.

Knowledge, Skills, and Abilities Related to Position:

  • Exceptional customer service skills
  • Excellent communication skills, both verbal and written, to effectively assist, guide, and counsel students and parents on the financial aid process and award program requirements
  • Strong interpersonal skills to effectively work with students, parents, faculty, staff, and other outside agencies and organizations
  • Strong computer skills for data entry tasks, scanning, and business correspondence with a keen ability for attention to detail
  • Ability to navigate integrated computer system and software programs
  • Ability to interact effectively as a member of a team and work collaboratively with other departments
  • Ability to listen to customers (e.g. students, staff, etc.) and to understand and respond positively to their requests
  • Ability to deal with difficult customers
  • Ability to work without close supervision and to set one’s own priorities
  • Ability to multi-task and work under stress during peak periods
  • Ability to follow written and verbal directions

Education, Experience, Licensure, Certification Required :


  • High school diploma or equivalent

  • Customer service experience within an academic setting.
  • Experience in data processing and office practices.
  • Experience providing administrative support.
  • Experience working with confidential records.

Additional Consideration(s):


  • Bachelor’s degree or higher

  • Demonstrated experience with higher education operations.
  • Experience with student information systems.
  • Experience working directly with students.
  • Experience with Microsoft Office.
  • Experience working with federal, state or institutional policies and procedures.

Salary Information:

Starting at $34,453 commensurate education and experience.

Role Code:


Conditions of Employment:

This is a classified position. New and returning classified employees are required to complete a 12-month probationary period;

This position includes Commonwealth of Virginia and CNU employee benefits;

Selected candidate must attend 2-day New Employee Orientation Program.

Posting Number:


Number of Vacancies:


Posting Date:


Closing Date:


Open Until Filled:


Special Instructions to Applicants:

Christopher Newport University (CNU) will make a reasonable effort to accommodate persons with disabilities in the application and/or interview process. Persons with disabilities who require accommodation should contact the CNU Human Resources Office by calling (757) 594-7145.

CNU will only accept online applications through the website. Online applications must be received by midnight on the closing date indicated in a job announcement. Faxed, emailed, hand-delivered or mailed applications and attachments will NOT be accepted. Applicants are welcome to complete an online application by using computers located in the Office of Human Resources. Address: CNU North – 301 Hiden Boulevard, Suite 101, Newport News, VA 23606. Public computers are also available in nearby libraries and at the Virginia Employment Commission. Address: 600 Butler Farm Road, Hampton, VA 23666 (M-F 9am-4:30pm).

Applicants who possess an Interagency Placement Screening Form (Yellow Form) or Preferential Hiring Form (Blue Card) as issued under Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), must attach these forms with their application, in order to receive credit.

Applicant finalists are required to complete a CNU sponsored background check. After accepting employment, individuals are required to complete a USCIS Form I-9 (employment eligibility verification) and present documentation from the USCIS List of Acceptable Documents that establishes both their identity and employment authorization to work in the United States. The provided documents will be verified through the Department of Homeland Security E-Verify website.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services
(DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link:, or call DARS at 800-552-5019.

CNU, an Equal Opportunity Employer (EOE), is fully committed to access and opportunity.

Quick Link for Direct Access to Posting:

EEO/Diversity Statement(s):

Christopher Newport University, an EO Employer, is fully Committed to Access and Opportunity.

Notice of Non-Discrimination & Title IX Policy Statement

Christopher Newport University and its employees demonstrate a positive and professional attitude. Practices inclusive leadership and treats everyone with dignity and respect. We value diversity and are committed to creating an inclusive environment for all employees, as well as fully support the “Students First” value.

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