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Communications/Service Officer

Augusta University

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Administrative Jobs
Institutional & Business Affairs, Communications & Marketing
Employment Type
Full Time
Institution Type
Four-Year Institution

Communications/Service Officer

Job ID: 268696
Location: Augusta University
Full/Part Time: Full Time


About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 9,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today.

Our mission and values make Augusta University an institution like no other. We are part of the University System of Georgia.


Augusta University

Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912

Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

College/Department Information

The mission of the Augusta University Police Department is to promote a safe atmosphere in which the university's teaching, discovery, clinical care and service mission can be successful. This is accomplished through traditional and progressive law enforcement practices and strong community partnership.

Job Summary

This position is skilled emergency service work that involves receiving emergency and non-emergency requests for police assistance, determining the nature/urgency of calls, initiating police or other personnel action and maintaining close contact with responders to monitor and record the response and needed support requirements.


The duties include, but are not limited to:
  • Responsible for receiving and responding properly to emergency and non-emergency calls from patrol officers, other law enforcement agencies, the general public and ASU faculty/staff and students.
  • Responsible for entering, viewing and retrieving vital information from the Police computer-aided dispatch (CAD) system, NCIC/GCIC system, Banner and other systems/programs.
  • Responsible for the following of proper policies and procedures when handling emergency and non-emergency calls.
  • Check areas for unsecured buildings and offices; if found unlocked, area is then secured by public safety officer; a report is filled concerning this incident. In secured areas, verify identification before admitting personnel. Check alarmed experiment areas, notify personnel in charge of any unusual circumstances.
  • Perform all other related duties incidental to the work described herein.

Required Qualifications

Educational Requirements

High School diploma, GED, or equivalent from a recognized state or federal accredited organization.

Preferred Qualifications

Preferred Educational Qualifications

Knowledge of Federal Communication's Rules and Regulations

GA Post Certification

Knowledge, Skills, & Abilities


Ability to maintain confidentiality

Excellent interpersonal, verbal, and written communication skills

Proficient in Microsoft Office and other computer software/databases

Working knowledge of the current Augusta University policies and procedures

Working knowledge of Georgia laws, regulations, and procedures concerning law enforcement dispatching


Shift: Days/M-F

Pay Grade: 11

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: 2/13/24 - Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today!

Select University Faculty & Staff > External Applicants if you are a candidate from outside the university

Select University Faculty & Staff > Internal Applicants if you are a current university employee

If you need further assistance, please contact us at 706-721-9365

To apply, visit

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