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Student Services Assistant II, Financial Aid

Miami Dade College
Kendall Campus

Job Details

Job Title: Student Services Assistant II, Financial Aid
Location: Kendall Campus
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 1006926
Job Details

Job Family

STAFF - Support Non-Exempt (SNE)




$17.85 - $21.92


Financial Aid

Reports To

Campus Director, Financial Aid

Closing Date

June 30, 2024

FLSA Status


First Review Date

April 19, 2024

Job Summary

The Student Services Assistant II participates in the day-to-day delivery of student services and assists Financial Aid advisors in counseling students regarding financial aid programs and services. This is administrative work involving advanced support for supervisors in Financial Aid.

Duties & Responsibilities
  • Assists professionals and clerical staff in advising students of available financial aid programs
  • Assists in the analysis of Financial Aid eligibility
  • Screens student financial aid problems for appropriate referral and problem resolution
  • Examines and analyzes system generated reports and corrects data as needed
  • Conducts workshops and financial aid presentations on and off campus and assists students in the completion of financial aid forms
  • Develops, maintains and monitors correspondence related to Standards of Academic Progress committee decisions
  • Assists program coordinators in a variety of activities; including but not limited to, loans, document verification, and completion of entrance and exit counseling
  • Assists with special projects and assisting with appointment calendars
  • Assists in the training of new employees
  • Maintains attendance and payroll records and corresponding filing systems for all employees
  • Assists with special projects and assists with appointment calendars
  • Performs other duties as assigned
Minimum Requirements
  • Associates of Arts degree in related field from two-year College or technical school and four (4) years of experience in responsible related clerical work preferably in a large office environment; or equivalent combination of experience and education
  • All educational degrees must be from a regionally accredited institution.
  • Knowledge of College organization: admission, registration, academic regulations, college policies and procedures, programs of study, and departmental regulations
  • Knowledge of College activities and special programs, college regulations, testing, counseling and advisement services
  • Knowledge of College policy, procedure, state rules, and statutes
  • Possess excellent communication and customer service skills
  • Proficiency in Microsoft Office and software applications
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or employees of organization
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to maintain effective interpersonal relations with students, faculty and administration
  • Ability to follow oral and written instructions
  • Ability to work overtime during peak registration periods, which include evening and/or weekend assignments
  • Ability to work in a multi-ethnic and multi-cultural environment with students, faculty, and staff

Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, will receive preference and priority for this job vacancy. In addition, certain servicemembers may be eligible to receive waivers for postsecondary educational requirements outlined in this job vacancy and are encouraged to apply for the positions being filled.

Additional Requirements

The final candidate is to successfully complete a background screening and reference check process.


Since we opened our doors in 1960, the educators at Miami Dade College have focused on providing quality and innovative educational opportunities to every member of our community desiring a higher education. Our goal is a simple one, to ensure the success of our students and increase the strength of our communities.

Today, Miami Dade College is the largest, most diverse and highly regarded college in the nation. We operate eight campuses with over 6,000 employees who educate over 170,000 students from around the world. The College offers over 300 programs of study and several degree options, including vocational, associate, and baccalaureate degrees. We also offer numerous Community Education classes as well as online credit classes through the Virtual College.  Specialized and advanced educational opportunities include the prestigious New World School of the Arts, The Honors College and our Dual Enrollment Program.

With such a large organization, our employment needs are very diverse. From full-time professional faculty to part-time adjunct faculty and support staff, the people who comprise the MDC workforce are the innovators who help the College maintain our reputation as one of the most highly regarded colleges in the country.

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