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Head of Administrative Services (Administrative Program Support 3)

University of Connecticut
Storrs Campus

Job Details

Search #: 498301
Work type: Full-time
Location: Storrs Campus
Categories: Administrative Services


The UConn Library seeks a proactive and detail-oriented Head of Administrative Services reporting to the Assistant Dean for Library Administration. The Head of Administrative Services supervises one full-time employee and is responsible for the day-to-day administrative and human resources functions for the UConn Library.

The successful candidate will have excellent organization and communication skills and actively demonstrate effective leadership, professional judgment, interpersonal skills, and decision-making practices. Along with all UConn Library personnel, the Head of Administrative Services will clearly demonstrate the principles of diversity, equity, inclusion, accessibility, and justice.

As an active member of the UConn Library, the successful candidate will make positive contributions to a culture of inclusion and respect in all interactions. The position's work is guided by our Strategic Framework of Connect, Empower, and Engage and our core values of kindness and trust, curiosity and inquiry, equity and inclusion, and having fun.

UConn is one of the top public research universities in the nation, with more than 30,000 students pursuing answers to critical questions in labs, lecture halls, and the community. Knowledge exploration throughout the University’s network of campuses is united by a culture of innovation. An unprecedented commitment from the state of Connecticut ensures UConn attracts internationally renowned faculty and the world’s brightest students. As a vibrant, progressive leader, UConn fosters a diverse and dynamic culture that meets the challenges of a changing global society.

The main 4,400-acre campus is set in a university town located in the rural heart of Connecticut; approximately a half hour’s drive from Hartford, 90 minutes from Boston, and 3 hours from New York. Storrs offers New England village charm, with outstanding recreational facilities and open space initiatives, farm to table agricultural communities, and excellent public schools.

UConn is committed to building and supporting a multicultural and diverse community of students, faculty, and staff. The diversity of students, faculty, and staff continues to increase, as does the number of honors students, valedictorians, and salutatorians who make UConn their top choice. More than 100 research centers and institutes serve the University’s teaching, research, diversity, and outreach missions, leading to UConn’s ranking as one of the nation’s top public research universities.


  • Coordinates all UConn Library administrative services operations, workflows, and record management functions. Provides process analysis and evaluation, develops recommendations, and implements improvements to ensure delivery of quality administrative services. Ensures consistency across the library and alignment with organizational values and priorities.
  • Is knowledgeable in and provides information to library staff regarding the interpretation and application of policies and regulations governing human resources activities and functions. Serves as a functional knowledge manager, providing coordinated and knowledgeable communication concerning University policies as stated under the offices of Diversity and Equity, Human Resources, Payroll, Student Employment, and University Compliance.
  • Has in-depth knowledge, understands, and keeps current in Human Resources management. Initiates, reviews, and/or approves documentation necessary for all personnel actions and assures compliance with federal, state, and University policy, regulations, and collective bargaining agreements. Reviews records and data for accuracy, reconciles differences, and works with other staff and University offices to identify errors and make corrections.
  • Supports, develops, and implements resolutions for a full range of complex administrative matters, analyzes and makes recommendations on library administrative policies and procedures, thoughtfully communicating potential short and long-term effects. Communicates information on administrative policies, procedures, and programs library wide.
  • Coordinates the administrative workflow for the Library’s Promotion Review Advisory Committee.
  • Directs, plans, and communicates administrative services efforts in alignment with UConn Library priorities, resources, and services. Resolves the most difficult or unusual situations presented to the unit and serves as the primary resource for library staff, University offices, academic departments, and outside agencies regarding unit work.
  • Compiles data and prepares reports used to monitor or assess unit activities, programs, and services or project future needs.
  • Oversees the maintenance and modification of complex filing and record-keeping systems.

Shared Expectations for Supervisors

  1. Assigns, oversees, reviews, and evaluates the work of direct reports. Establishes work schedules and approves timesheets. Maintains supervisory files.
  2. Promotes collegiality and inclusivity and is communicative about priorities, opportunities, and challenges.
  3. Creates a positive workplace culture through the promotion of diversity, equity, inclusion, accessibility, and justice.
  4. Follows the Performance Management Guidelines as outlined by the library, Human Resources, and the staff member’s contractually specified evaluation process.
  5. Provides training and assistance to each direct report. Supports involvement in professional development activities and provides internal development opportunities as appropriate to each position.

Shared Expectations for All Staff

  1. Applies the principles of the library’s core values and strategic framework through active contribution and cooperation in achieving Area and Unit priorities and operational goals.
  2. Demonstrates reliable and effective written and verbal communication and interpersonal skills.
  3. Demonstrates active learning in and communication of ongoing trends and developments related to professional and positional responsibilities.
  4. Works effectively in current applications, software, and communication tools as employed by the UConn Library and UConn.
  5. Exhibits appreciation of, sensitivity to, and respect for a diverse working environment, inclusive of all backgrounds and identifications.
  6. Performs duties parallel to position responsibilities as required.


  1. Bachelor’s degree in a field relevant to the position and a minimum of three years related professional experience or an equivalent combination of education and experience.
  2. Demonstrated ability to plan and prioritize with specific strength in delivering accurate detail-oriented work.
  3. Demonstrated knowledge of and commitment to the principles of diversity, equity, inclusion, accessibility, and justice, and ability to integrate the principles into daily work and decision-making.
  4. Demonstrated commitment to customer service and strong interpersonal and oral and written communication skills.
  5. Demonstrated critical thinking, multi-step processing, and problem-solving skills, with the ability to manage and support change.
  6. Demonstrated strength in maintaining confidentiality and managing sensitive information.


  1. Demonstrated success in project management.
  2. Demonstrated ability to supervise based on inclusive management practices.
  3. Advanced interpersonal, oral, and written communication skills.
  4. Demonstrated success in developing recommendations for and implementing new or improved services or resources.
  5. Demonstrated success in interpreting and communicating policies and procedures.


This is a full-time, hybrid position based on the UConn Storrs campus. The University offers a competitive salary, outstanding benefits, including employee and dependent tuition waivers at UConn, and a highly desirable work environment. Salary is dependent upon education, qualifications, and experience. This position is covered by the University of Connecticut Professional Employee’s Association, please see Career Paths for information on position classifications and salary bands. Other rights, terms, and conditions of employment are contained in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).


Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.


Please apply online at, Staff Positions, Search #498301 to upload a detailed resume, cover letter, and contact information for three (3) professional references. Nominations and inquiries can be sent in confidence to

This job posting is scheduled to be removed at 11:55 p.m. Eastern time on May 12, 2024.

All employees are subject to adherence to the State Code of Ethics which may be found at

All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.

The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all. We strongly respect each individual employee’s unique experiences and perspectives and encourage all members of the community to do the same. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The University of Connecticut is an AA/EEO Employer.

Advertised: Apr 11 2024 Eastern Daylight Time
Applications close: May 12 2024 Eastern Daylight Time


Working at UCONN

The University of Connecticut is a national leader among public research universities, with more than 30,000 students seeking answers to critical questions in classrooms, labs, and the community. A culture of innovation drives this pursuit of knowledge throughout the University’s network of campuses. Connecticut’s commitment to higher education helps UConn attract students who thrive in the most competitive environments, as well as globally renowned faculty members. Our school pride is fueled by a history of success that has made us a standout in Division I athletics. UConn fosters a diverse and vibrant culture that meets the needs and seizes the opportunities of a dynamic global society.

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9 Walters Avenue

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